This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Student Success Specialist position is a full-time and remote opportunity designed for individuals passionate about supporting student achievement, particularly in online learning environments. This role is integral to the student journey—from recruitment through degree completion. The specialist will support prospective and current students to guide them through academic requirements, create tailored degree plans, and discuss progress to ensure continued success. By using a variety of communication tools and technologies, the Student Success Specialist contributes directly to the goals of the assigned academic programs and the Division of Online and Strategic Learning. What you'll do and what you'll bring Position Function: - Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs. - Guide prospective students through the inquiry and admissions process. - Provide support for students to interpret, understand and meet academic requirements and progress specific to their program of study. - Support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals. Job Duties: - Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success. - Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements. - Review students’ prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans. - Participate in student recruitment, advising, and other success strategies and programs. - Participate as directed with any recruitment travel to off-campus sites for promotional activities. - Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices. - Work closely with upper division and departmental advisors to ensure accuracy of information provided to students. - Remain current on university policies and procedures affecting student and program success. - Identify, develop, and promote strategies for student retention. - Support students in monitoring their academic progress. - Prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study. - Provide customer focused service in working with students, faculty, staff, administrators and stakeholders. - Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools. - Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload. - Seek and perform other duties as assigned. Qualifications - Master's degree from an accredited institution by date of appointment. - One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration). - Excellent oral and written communication skills. - High degree of commitment to customer service. - Strong focus on detail and task completion. - Highly organized with good analytical skills. - Competency in the use of word processing, spreadsheets, database, email and internet applications. Preferred Qualifications - Direct experience assisting college-level students. - Additional years of related experience. - Project-based workgroup and/or management experience. - Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System. How to apply For inquiries about this opportunity, please contact Michelle Carr at michelle.carr@bsu.edu . The following documents are required in this application. Do not use the Autofill feature for resumes: - Cover letter - Resume Applications must be accepted by March 26, 2026, at 12:01 AM. Benefits - Paid 24 vacation days, 12 sick days, and 10 holidays a year. - Paid parental leave (6 weeks). - Affordable health and dental insurance. - Robust long-term disability and life insurance plans. - Range of retirement benefits. - 90 percent coverage of your child's (or children's) undergraduate college tuition at Ball State. - 100 percent coverage of your undergraduate degree tuition and 80 percent of your graduate tuition.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description C&W Services is seeking a Vendor Onboarding Specialist to support a high-priority initiative for one of our large clients. This role will focus heavily on vendor sourcing, research, outreach, and onboarding, while also supporting contract management and compliance functions within our Facilities Hub. Candidates should be highly detail-oriented, self-motivated, have great phone skills and be comfortable using online tools to execute a defined process efficiently. This is an ideal opportunity for professionals with experience in customer service, vendor management, or administrative coordination who can thrive in a fast-paced, high-volume environment. Key Responsibilities - Vendor Research, Outreach & Onboarding (Primary Focus): - Source and research service providers using Google Maps, search engines, or AI tools (e.g. Copilot) based on project needs and locations. - Log potential vendors into standardized trackers with accurate contact and service area data. - Conduct direct outreach to vendors via phone and email to explain subcontractor opportunities. - Guide interested vendors through the onboarding process, including documentation, answering questions, and uploading files to internal systems. - Identify which locations each vendor can service and track accordingly. - Provide status updates and flag onboarding completions to the internal team. - High-volume outbound calling capability (40–60 calls per day target). - Explain program value, overcome hesitation, and secure commitments. - Follow-through with urgency to move vendors to completion. - Vendor Compliance & Contract Administration (Secondary Support): - Support internal vendor compliance efforts to ensure alignment with client and company standards. - Educate new and existing vendors on compliance and performance expectations. - May be asked to assist in issuing vendor agreements and amendments in coordination with Legal and Risk Management teams. - Submit and track Internal Change Forms for accurate record-keeping (SOX compliant). - Maintain databases and spreadsheets to track contract documentation, compliance materials, and onboarding progress. Qualifications - Excellent communication skills, both verbal and written. - Minimum 3 years in a role that involves: - High-volume phone-based outreach (call center, inside sales, account development, vendor management, or dispatch environments preferred). - Convincing/persuading external parties. - Managing structured onboarding/compliance tasks (e.g., contracts, insurance verification, licensing, or regulated documentation). - Comfortable working in a metric-driven environment with recorded calls & performance tracking. - Detail-oriented enough to validate insurance & compliance requirements. - Competent with spreadsheet tracking and structured workflow processes. - Experience working with contractors, service providers, trades, or vendors strongly preferred. Remote Work Requirements - High-speed internet (150-300 mbps. download) is required for this role. Connection must support video meetings, remote system access, consistent productivity, with uninterrupted workflow. - Employees must have a quiet, distraction-free workspace suitable for professional phone conversations and to protect customer information. - Camera-on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video presence for collaboration, engagement, and team connection. - The workspace must be able to accommodate multiple screens and provide an ergonomic setup that supports productivity. - To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including access to an alternate location (such as a co-working space, library, or other reliable environment) in case of home internet or power loss. Preferred - Phone sales experience. - Experience supporting facilities, maintenance, or service-based operations. - High attention to detail and strong organizational skills. - 3–5 years of professional experience in administrative support, customer service, recruiting, or vendor management preferred. - Comfortable using Microsoft Office (especially Excel and Word), online research tools, and AI-enabled platforms preferred. - Strong ability to follow structured processes and escalate appropriately when needed. - Able to multitask in a fast-paced, deadline-driven environment. - Self-directed with the ability to work independently and with a team. - Willingness to learn new technologies and support evolving business needs. Key Competencies & Traits - Calm, composed, and decisive in high-urgency situations. - Strong sense of ownership and accountability. - Highly organized with strong time-management skills. - Collaborative and adaptable across teams and systems. - Comfortable working in a metric-driven environment. Compensation The compensation for the position is: $20.43 - $24.04. The company will not pay less than minimum wage for this role. Equal Opportunity Employer C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. Accommodation In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Amgen’s Mission of Serving Patients. In this vital role, you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers, and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician, and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources, and more. Responsibilities - Secure written or electronic patient HIPAA for patients in the assigned geography. - Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in-person connections. - Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate. - Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access. - Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed. - Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billing requirements. - Provide access and reimbursement education based on the enrolled patient’s TEPEZZA benefits to physician offices and sites of care. - Educate the physician office and/or SOC on TEPEZZA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access. - Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews. - Partner with Safety and PV and report AE’s and product complaints through medical information. - Work closely with the Horizon cross-functional team including Case Managers, the Site of Care team, market access, matrix partners, and external vendors. - Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements. Qualifications - Doctorate degree and 2 years of patient services, and/or access and reimbursement experience. - OR Master's degree and 4 years of patient services, and/or access and reimbursement experience. - OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement experience. Preferred Qualifications - Scientific background and ability to learn product and disease information. - Nursing or other clinical background a plus. - Access and reimbursement for buy and bill products. - Orphan or Rare disease experience. - Familiarity with HIPAA guidelines and FDA requirements. - Familiarity with and adherence to internal and OIG Compliance guidelines a must. - Ability to handle difficult patient cases and resolve hurdles. - Ability to work in a team environment and manage communication with case Liaisons and sales reps. - Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment. - Strong analytical skills and ability to report on meaningful activity in the region. - Proficient in Microsoft Office. - Professional, proactive demeanor. - Strong interpersonal skills and strategic mindset. - Excellent written and verbal communication skills. - Potential for up to 50% travel, including some overnight and weekend commitments. Benefits - Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. - Stock-based long-term incentives. - Award-winning time-off plans and bi-annual company-wide shutdowns. - Flexible work models, including remote work arrangements, where possible. Application Information Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Salary Range 178,336.00 USD - 201,298.00 USD

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. *This role is expected to work West Coast business hours: Monday through Friday 8-5pm PST with a little flexibility. About The Role At Grow Therapy, we believe mental healthcare should feel personal, empowering, and accessible - never confusing or transactional. That’s why we’re reimagining the client experience to be proactive, compassionate, and guided from the very first step. As a Specialist I, Client Success, you’ll play a key role in helping people move from intention to action in their mental health journey. You’ll connect with clients who’ve shown interest in therapy but haven’t yet started, those who’ve missed or canceled appointments, and others who may be feeling uncertain about continuing care. Your job is to meet them where they are with empathy, clarity, and encouragement, and help them move forward. Whether that’s navigating provider fit, rebooking appointments, or simply offering a listening ear, you’ll make it easier for people to get the care they deserve, especially when the path feels uncertain. Responsibilities - Re-engage prospective and early-stage clients through timely, high-empathy outreach via phone, SMS, and email. This includes those who submitted inquiries but haven’t booked, canceled/no-showed their first session, or may be uncertain about their provider fit. - Coach clients through key moments of decision-making, providing clarity on platform tools (e.g., messaging, rescheduling, rematching), addressing hesitation, and offering provider support options that meet their evolving needs. - Document and track client interactions using tools like Intercom to maintain a clear record of communication, surface trends, and ensure timely follow-up throughout the client journey. - Partner with internal teams including Clinical, Provider Operations, and Support to resolve issues quickly, share insights, and ensure a seamless handoff for escalated or complex cases. - Champion continuous improvement by identifying recurring pain points or engagement barriers, advocating for client needs, and contributing to cross-functional efforts to enhance the overall care experience. You’d be a great fit if... - Thrive in people-facing roles and bring 1–3 years of experience in client success, care navigation, inside sales, or mental health services. - Communicate with warmth, clarity, and confidence across phone, SMS, and email and can tailor your tone to meet clients where they are emotionally. - Know how to guide someone through uncertainty, helping them navigate options, overcome friction, and feel empowered to take the next step. - Balance structure with empathy, hitting outreach and productivity goals while ensuring every interaction feels human and personalized. - Stay energized in fast-paced, mission-driven environments, where every conversation can have a real impact on someone’s mental health journey. - Care deeply about access to affordable, quality mental healthcare and want to be part of a team working to make that a reality. If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Role Details: Employment Type: Full Time, Non-Exempt Base Compensation: The base compensation range for this position is $24.04 USD per hour. This is a remote role with the expectation to travel 2–3 times per year (e.g., company and department offsites). Variable Compensation: Additional average monthly variable compensation is $1,500 - $2,000 (tied to revenue and rebooking targets) The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location. Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.