Transparent pricing. Real savings. Better infusion care.
Clinical Intake Coordinator
Location
United States
Posted
100 days ago
Salary
$60K - $75K / year
Seniority
Mid Level
Job Description
Clinical Intake Coordinator
Leap
About Leap Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. About the Role The Clinical Intake Coordinator ensures members are successfully onboarded into care by collecting complete and accurate intake information and preparing each case for a seamless transition to the care team. You will engage members directly, gather and validate intake documentation, and deliver high-quality handoffs that allow Care Guides to begin ongoing care without additional follow-up. The role partners closely with Care Guides, Member Growth, and Care Operations to move members efficiently through the intake pipeline. This position reports to the Care Guide Clinical Manager. Key Responsibilities Member Engagement & Intake - Conduct proactive outreach to members via phone, SMS, and email to collect required clinical intake information. - Serve as the primary point of contact for patient inquiries, delivering clear and empathetic communication throughout the intake process. - Gather and validate patient demographic, clinical, and treatment information required to initiate care. Care Coordination & Scheduling - Schedule and confirm treatment appointments while coordinating with nursing agencies and infusion providers. - Verify medication receipt and ensure patients understand treatment preparation requirements prior to therapy. - Prepare comprehensive handoffs to Care Coordinators, including intake summaries, supporting documentation, and next steps. Insurance & Authorization Support - Verify member eligibility and benefits, confirming insurance coverage, payer details, and cost-sharing information needed to initiate care. - Support preparation of prior authorization documentation and track authorization, renewal, and extension status. Operational Excellence & Compliance - Identify and escalate urgent clinical or safety concerns to licensed clinical staff according to protocol. - Maintain accurate documentation across CRM and EHR systems to ensure continuity of care. - Uphold strict HIPAA compliance and member privacy standards in all communications and records. Qualifications Required: - Active certification or licensure as a Medical Assistant (CMA/RMA), Licensed Practical Nurse (LPN), or Pharmacy Technician (CPhT or state-licensed). - 2+ years of experience in patient intake, care coordination support, or member outreach within a healthcare environment. - Experience verifying insurance benefits and supporting prior authorization workflows. - Familiarity with infusion therapy concepts or specialty medication workflows. - Strong written and verbal communication skills with the ability to build trust with patients remotely. - Experience using CRM, EHR, or healthcare operations systems. Preferred: - Experience in infusion centers, specialty infusion programs, or virtual care operations. - Experience working in a healthcare startup or fast-paced care delivery environment. - Spanish fluency (spoken and written). At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you. Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.
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Director of Quality and Clinical Programs
Visante Consulting LLCWe are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience. We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives.
Description ABOUT VISANTE We are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience. We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We’re proud of the results we deliver and the trust we earn—fueling sustained growth and exceptional client satisfaction. Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives. ABOUT THE POSITION (Remote) The Director of Quality and Clinical Programs provide strategic and operational oversight of all clinical programs, quality, and safety functions across all field services clients. This role provides strategic leadership for clinical teams while driving evidence-based practice, care standardization, and a culture of high reliability. The Director, in collaboration with client clinical and quality leadership, ensures that all clinical services are delivered in alignment with established quality benchmarks, regulatory expectations, and patient-centered best practices. In partnership with clients, the Director oversees governance activities including clinical pathways, compliance with competency and training programs, case conferences, escalation protocols, and other structures that promote consistent, high-quality patient outcomes and seamless coordination of care. This leader holds primary accountability for the organization’s quality, safety, regulatory, and accreditation performance. Core responsibilities include oversight of policy management, infection prevention and surveillance, quality related event and near-miss review, root cause analysis, REMS program adherence, clinical protocol development, and end-to-end quality program management. The Director works cross-functionally with client quality departments, clinical pharmacy leaders, and operational leaders to advance clinical excellence, support industry and regulatory collaborations, and ensure operational readiness across all quality and clinical domains. Principle Duties and Responsibilities - Lead the organization’s quality management program, including metric development, monitoring, and reporting. - Oversee safety programs through review of quality related events, medication errors, near-miss trends, adverse events, infection prevention initiatives, and implementation of improvement actions. - Ensure ongoing regulatory and accreditation readiness through policy management, documentation oversight, and compliance monitoring. - Partner cross-functionally with client quality teams and clinical pharmacy departments to align standards, improve outcomes, and support operational excellence. - Cultivate industry partnerships and contribute to clinical strategy, new therapy program development, and organizational growth initiatives. - Lead and advance comprehensive clinical practice strategy to ensure consistent, evidence-based care across all therapy types. - Direct the creation, maintenance, and governance of clinical therapy protocols, formulary standards, REMS processes, and anaphylaxis preparedness. - Facilitate interdisciplinary clinical case conferences. - Facilitate the clinical escalation pathway for complex patients or high impact clinical or quality events. - Ensure clinical personnel (pharmacists, nurses, and dieticians) maintain high clinical competency and standardized practice. Requirements Education Required: BS or PharmD from an accredited college of pharmacy. Preferred: Master’s degree preferred (e.g., MBA, MHA, MS in Organizational Leadership, or related discipline). Experience Required: 5+ years of progressive experience in specialty and/or infusion pharmacy, including clinical program oversight and interdisciplinary collaboration. 2+ years of leadership experience supporting clinical governance, protocols/standards, and quality or accreditation activities. Demonstrated experience leading or supporting accreditation readiness, quality management, event review/RCA, and policy governance. Preferred: Demonstrated expertise with sterile compounding quality systems and USP 797/800 practices. Experience partnering with client quality departments and multi-entity clinical pharmacy leadership. Credentials Preferred: Board Certification (BPS certification). CPHQ (or comparable quality credential). Lean Six Sigma (Green Belt/Black Belt). Licensure Required: Active, unrestricted pharmacist license (RPh) in at least one state; ability to obtain additional licensure as needed. Special Skills: - Exceptional communication, collaboration, and project management abilities with a strong capacity to influence teams without direct authority. - Proven leadership skills, including building, developing, and managing high-performing teams. - Demonstrated success improving quality outcomes via data-driven process improvement programming. - Ability to drive consistent performance and service quality across diverse Field Services client engagements. - Strong focus on clinical excellence, regulatory/accreditation readiness, and quality management Compensation and Benefits: We offer competitive salary and benefits for this full-time salaried role. Equal Opportunity Statement: Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Title Clinical Specialist I, CPT - Columbia, SC Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Neuromodulation Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. 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What You’ll Work On - Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s). - Assist Territory Managers in after-hours call support and activities. - Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers. - Proficient in complex programming, case support. - Works seamlessly with Territory Manager(s) allowing them increased selling time. - Will foster high trust relationships with customers, including the regional team members. - Will begin to conduct PCP work and educational in services, as directed. - As directed by sales manager, contacts, visits, and engages clients and potential clients in the Company’s products and addresses any client questions and concerns. - Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting. - Develop and maintain an in-depth knowledge of assigned accounts and customers to include competitor activity. - Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts. - Collects and studies information about new and existing products and monitors competitor sales, prices, and products. - Provide feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices. - May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments. - Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understating of all Abbott Chronic Pain Therapies product line. - Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. - Provides sales support, clinical in-services, training, and guidance to current or potential customers. - Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. - Performs other related duties and responsibilities, on occasion, as assigned. - Ability to travel 25% within assigned region and/or outside assigned region. 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Preferred Qualifications - Patient interaction experience within health care related environment (Physical Therapy, medical product sales, RN, LPN). - Experience working in a broader enterprise/cross-division business unit model preferred. - 1-3 years’ experience with Abbott, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company. Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $61,300.00 – $122,700.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: NM Neuromodulation LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
Clinical Supervisor- Part Time
Backpack HealthcareBreaking barriers and healing young minds with inclusive, accessible, and comprehensive mental healthcare.
Clinical Supervisor Part-Time | Fee-for-Service | Clinical Residency Program Lead. Mentor. Elevate Clinical Excellence. At Backpack Health, we’re building the next generation of exceptional behavioral health clinicians. We are seeking a Clinical Supervisor to provide high-quality supervision, mentorship, and training to residents and pre-licensed clinicians in our Clinical Residency Program. This is a part-time, fee-for-service leadership role ideal for a seasoned clinician who is passionate about developing others while staying actively engaged in clinical practice. Reporting to the Manager of the Residency Program, you will play a vital role in promoting clinical excellence, ensuring compliance with state licensure and CARF standards, and strengthening continuity of care across both in-person and telehealth services. You’ll also maintain a small caseload to model best practices and stay grounded in direct care. What You’ll Do 🧠 Clinical Supervision - Provide weekly individual and group supervision aligned with state and accreditation standards - Review and approve treatment plans, progress notes, and clinical documentation - Ensure ethical, high-quality, evidence-based care delivery 💬 Direct Clinical Care - Maintain a small, active caseload - Model person-centered, culturally responsive, evidence-based therapy - Demonstrate documentation excellence and quality assurance standards 🎓 Training & Professional Development - Co-lead resident orientation, workshops, and ongoing training sessions - Support clinicians in developing professional identity, confidence, and ethical decision-making - Foster clinical skill-building and readiness for independent licensure 📋 Documentation & Compliance - Monitor and approve resident documentation for timeliness, accuracy, and Medicaid compliance - Maintain supervision logs and training records aligned with state and CARF standards - Participate in audit readiness and quality improvement initiatives 📊 Performance Evaluation - Conduct competency-based evaluations - Develop and track individualized development plans - Provide structured, strengths-based feedback 🤝 Collaboration & Leadership - Partner with Residency Program leadership, Clinical Operations, and Quality & Compliance teams - Support cross-functional alignment and program consistency - Contribute to systems-level clinical innovation and operational excellence What You Bring - Advanced clinical degree (LCSW-C or LCPC) with unrestricted licensure in Maryland - Willingness to pursue additional cross-licensure - 4+ years of post-master’s clinical experience - 2+ years of leadership experience - Experience in virtual healthcare strategy or systems-level behavioral health transformation - Demonstrated success launching tech-enabled or digital clinical initiatives (e.g., supervision platforms, outcome dashboards, clinical content systems) - Strong knowledge of compliance, Medicaid documentation standards, and accreditation processes - Experience using data to drive performance improvement - A systems-oriented mindset with the ability to scale innovation Why Join Backpack Health? 📚 Growth & Education - CEU reimbursement - Leadership development opportunities - Advancement pathways 💜 Supportive & Collaborative Culture - Mission-driven team of clinicians and operators - Innovative, forward-thinking environment - Strong clinical community and mentorship culture 💰 Competitive Benefits - Medical, Dental & Vision Insurance - 401(k) with 3% Company Match - Paid Holidays & Generous PTO Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and well-being of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.
Quality and Outcome Specialist - Home Health
Enhabit Home Health & HospiceEnhabit Home Health & Hospice is a leading home health and hospice service provider renowned for its innovative and collaborative culture. The company emphasizes professional devel
Overview Analyzes quality and satisfaction outcome trends and is the branch resource for questions related to outcomes and improvement consistent with the quality work plan. Supports branch and regional offices by providing education and input for local leaders and clinical staff to facilitate execution and implementation of recommended remedial actions to improve quality and satisfaction outcomes. Strong collaboration skills with operational and sales senior leadership can be expected. Reacts to clinical audits by facilitating training programs that will enhance patient care, reduce risk associated with inadequate documentation, and improve outcomes in line with company goals. Designs, plans, organizes, and directs branch education in accordance with current federal and state regulations and facilitates all clinical education activities relate to the quality assurance and performance improvement (QAPI) work plan for the region, ensuring that all clinical staff are adequately trained to provide the highest degree of quality care. This is a fully remote position, however you must live in a state we do business in. Responsibilities - Evaluate clinical operational policies and procedures; make recommendations for correction of identified deficiencies; be familiar with all information contained in company policies and procedures. - Ensure appropriate resources to develop education of clinical employees; recommend appropriate updates to the clinical toolkit. - Support local and regional leadership; analyze areas of opportunity for improvement with outcomes and satisfaction and develop action plans focused on outcomes. - Develop in-services and educational offerings; aid in the education of branch clinical employees. - Execute education and training related to established procedures and manual content to local clinical staff; ensure understanding of requirements of participation in the Medicare home health or hospice program. - Perform/facilitate QAPI functions, as requested; including collating, interpreting, and acting on data. - Facilitate performance improvement plans for quality and satisfaction outcome related deficiencies; guided by the QAPI program and work plan. - Attend and participate in QAPI committee activities, as needed. - Act as a resource to local branches; remain current on industry standards and trends, and Medicare, state, and local laws and regulations. - Perform on-site visits; be prepared with objective data. - Complete all other duties as assigned. Qualifications • Required to be a graduate of an approved school of professional nursing or therapy.• Required to have and maintain a valid clinical license, per state requirements to complete this job in accordance with applicable board’s rules.• Required to have and maintain a valid state driver license in the current state of residence.• Required to have and maintain automobile liability insurance, as required by law.• Required professional certification in Outcome and Assessment Information Set (OASIS) for home health.• Preferred experience with the federal, state, and local laws and regulatory guidelines that govern a home care operation.• Preferred experience developing and executing clinical education.• Oral communication, written communication, fluency in English, active listening.• Demontrated intermediate technology skills. Especially Microsoft office, including word and excel.• Other than for designated full-time remote positions, in-office attendance is essential in order to achieve Enhabit objectives, including but not limited to, effective supervision, teamwork, task completion, and other position objectives.* Enhabit does not waive this essential function by permitting duties to be performed remotely on occasion to accommodate temporary personal needs, such as appointments, or to operate in crises beyond its control, such as during a natural disasteror pandemic. Additional Information At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include: - Comprehensive insurance plans - medical, dental, and vision - Generous paid time off – Up to 30 paid days off per year - 401k retirement savings plan with match - Basic life insurance at no cost to eligible employees - Employee scholarship program - Promote-from-within philosophy Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.


