Clinical Supervisor Part-Time | Fee-for-Service | Clinical Residency Program Lead. Mentor. Elevate Clinical Excellence. At Backpack Health, we’re building the next generation of exceptional behavioral health clinicians. We are seeking a Clinical Supervisor to provide high-quality supervision, mentorship, and training to residents and pre-licensed clinicians in our Clinical Residency Program. This is a part-time, fee-for-service leadership role ideal for a seasoned clinician who is passionate about developing others while staying actively engaged in clinical practice. Reporting to the Manager of the Residency Program, you will play a vital role in promoting clinical excellence, ensuring compliance with state licensure and CARF standards, and strengthening continuity of care across both in-person and telehealth services. You’ll also maintain a small caseload to model best practices and stay grounded in direct care. What You’ll Do 🧠 Clinical Supervision - Provide weekly individual and group supervision aligned with state and accreditation standards - Review and approve treatment plans, progress notes, and clinical documentation - Ensure ethical, high-quality, evidence-based care delivery 💬 Direct Clinical Care - Maintain a small, active caseload - Model person-centered, culturally responsive, evidence-based therapy - Demonstrate documentation excellence and quality assurance standards 🎓 Training & Professional Development - Co-lead resident orientation, workshops, and ongoing training sessions - Support clinicians in developing professional identity, confidence, and ethical decision-making - Foster clinical skill-building and readiness for independent licensure 📋 Documentation & Compliance - Monitor and approve resident documentation for timeliness, accuracy, and Medicaid compliance - Maintain supervision logs and training records aligned with state and CARF standards - Participate in audit readiness and quality improvement initiatives 📊 Performance Evaluation - Conduct competency-based evaluations - Develop and track individualized development plans - Provide structured, strengths-based feedback 🤝 Collaboration & Leadership - Partner with Residency Program leadership, Clinical Operations, and Quality & Compliance teams - Support cross-functional alignment and program consistency - Contribute to systems-level clinical innovation and operational excellence What You Bring - Advanced clinical degree (LCSW-C or LCPC) with unrestricted licensure in Maryland - Willingness to pursue additional cross-licensure - 4+ years of post-master’s clinical experience - 2+ years of leadership experience - Experience in virtual healthcare strategy or systems-level behavioral health transformation - Demonstrated success launching tech-enabled or digital clinical initiatives (e.g., supervision platforms, outcome dashboards, clinical content systems) - Strong knowledge of compliance, Medicaid documentation standards, and accreditation processes - Experience using data to drive performance improvement - A systems-oriented mindset with the ability to scale innovation Why Join Backpack Health? 📚 Growth & Education - CEU reimbursement - Leadership development opportunities - Advancement pathways 💜 Supportive & Collaborative Culture - Mission-driven team of clinicians and operators - Innovative, forward-thinking environment - Strong clinical community and mentorship culture 💰 Competitive Benefits - Medical, Dental & Vision Insurance - 401(k) with 3% Company Match - Paid Holidays & Generous PTO Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and well-being of our team. We celebrate differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives, experiences, and talents to our team.

Overview Analyzes quality and satisfaction outcome trends and is the branch resource for questions related to outcomes and improvement consistent with the quality work plan. Supports branch and regional offices by providing education and input for local leaders and clinical staff to facilitate execution and implementation of recommended remedial actions to improve quality and satisfaction outcomes. Strong collaboration skills with operational and sales senior leadership can be expected. Reacts to clinical audits by facilitating training programs that will enhance patient care, reduce risk associated with inadequate documentation, and improve outcomes in line with company goals. Designs, plans, organizes, and directs branch education in accordance with current federal and state regulations and facilitates all clinical education activities relate to the quality assurance and performance improvement (QAPI) work plan for the region, ensuring that all clinical staff are adequately trained to provide the highest degree of quality care. This is a fully remote position, however you must live in a state we do business in. Responsibilities - Evaluate clinical operational policies and procedures; make recommendations for correction of identified deficiencies; be familiar with all information contained in company policies and procedures. - Ensure appropriate resources to develop education of clinical employees; recommend appropriate updates to the clinical toolkit. - Support local and regional leadership; analyze areas of opportunity for improvement with outcomes and satisfaction and develop action plans focused on outcomes. - Develop in-services and educational offerings; aid in the education of branch clinical employees. - Execute education and training related to established procedures and manual content to local clinical staff; ensure understanding of requirements of participation in the Medicare home health or hospice program. - Perform/facilitate QAPI functions, as requested; including collating, interpreting, and acting on data. - Facilitate performance improvement plans for quality and satisfaction outcome related deficiencies; guided by the QAPI program and work plan. - Attend and participate in QAPI committee activities, as needed. - Act as a resource to local branches; remain current on industry standards and trends, and Medicare, state, and local laws and regulations. - Perform on-site visits; be prepared with objective data. - Complete all other duties as assigned. Qualifications • Required to be a graduate of an approved school of professional nursing or therapy.• Required to have and maintain a valid clinical license, per state requirements to complete this job in accordance with applicable board’s rules.• Required to have and maintain a valid state driver license in the current state of residence.• Required to have and maintain automobile liability insurance, as required by law.• Required professional certification in Outcome and Assessment Information Set (OASIS) for home health.• Preferred experience with the federal, state, and local laws and regulatory guidelines that govern a home care operation.• Preferred experience developing and executing clinical education.• Oral communication, written communication, fluency in English, active listening.• Demontrated intermediate technology skills. Especially Microsoft office, including word and excel.• Other than for designated full-time remote positions, in-office attendance is essential in order to achieve Enhabit objectives, including but not limited to, effective supervision, teamwork, task completion, and other position objectives.* Enhabit does not waive this essential function by permitting duties to be performed remotely on occasion to accommodate temporary personal needs, such as appointments, or to operate in crises beyond its control, such as during a natural disasteror pandemic. Additional Information At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include: - Comprehensive insurance plans - medical, dental, and vision - Generous paid time off – Up to 30 paid days off per year - 401k retirement savings plan with match - Basic life insurance at no cost to eligible employees - Employee scholarship program - Promote-from-within philosophy Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **Applicants for this position must reside in the Reno County area as the role requires up to 50% local travel to visit members. Candidates are able to work remotely from their home the remaining time. The work schedule is Monday - Friday, 8am - 5pm Central.** Position Purpose: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs. - Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome - Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care - Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members - Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans - Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs - Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met - Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators - May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners - Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits - Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: Requires a Bachelor's degree and 2 – 4 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Pay Range: $27.02 - $48.55 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly motivated and customer-focused International Clinical Coordinator Specialist to assist our international individual customers in the United States. This role is critical in ensuring seamless access to healthcare services, guiding members toward appropriate clinical resources, and addressing affordability concerns. The ideal candidate will possess strong clinical acumen, excellent problem-solving skills, and the ability to navigate complex healthcare systems. This position requires fluency in English and one additional language to effectively support our diverse customer base. Key Responsibilities - Customer Support & Clinical Navigation - Serve as the primary point of contact for international customers in the US, assisting them with clinical inquiries and healthcare navigation. - Guide customers to the most suitable healthcare facilities and providers based on their medical needs. - Support members in understanding their benefits, available services, and access to care. - Affordability & Access Support - Assist customers in identifying cost-effective care solutions and alternative treatment options. - Provide education on available financial assistance programs, provider networks, and payment structures. - Work closely with internal teams to resolve billing and coverage-related concerns. - Coordination & Case Management - Collaborate with healthcare providers, other case managers, and internal teams to facilitate seamless care experiences. - Ensure timely follow-ups with members to address ongoing healthcare needs and concerns. - Maintain accurate and confidential records of customer interactions and resolutions. - Communication & Multilingual Support - Provide culturally competent and linguistically appropriate support to international customers. - Act as a liaison between customers, providers, and internal stakeholders to ensure clear and effective communication. - Continuous Improvement & Compliance - Identify trends in customer needs and recommend process improvements. - Stay updated on US healthcare regulations, international insurance policies, and emerging industry best practices. - Ensure compliance with all applicable laws, company policies, and confidentiality requirements. Qualifications - Education: Associate's degree or equivalent required; Bachelor’s degree in Nursing, Healthcare Administration, Social Work, or a related field preferred. - Experience: Minimum of 5 years in a healthcare, case management, customer service, or patient advocacy role. Previous experience working with international patients/customers is a plus. - Languages: Fluency in English and one additional language (e.g., Spanish, French, Portuguese, Arabic, etc.). Requirements - Strong knowledge of the US healthcare system, including provider networks and cost structures. - Excellent problem-solving and critical-thinking abilities. - Exceptional verbal and written communication skills. - Empathy, cultural awareness, and the ability to handle sensitive situations with discretion. - Proficiency in Microsoft Office and CRM systems. Benefits - Opportunity to make a meaningful impact by improving healthcare access for international customers. - Collaborative and dynamic work environment within a global organization. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.