Leap

• Build and maintain Leap's outcomes framework across adherence, safety, patient-reported outcomes, and disease-specific clinical measures. • Define metric definitions, denominator and numerator logic, inclusion criteria, calculation methods, and validity standards. • Align outcomes methodologies with recognized specialty pharmacy, home infusion, and quality measurement standards where appropriate (e.g., NHIA quality measures and other industry benchmarks). • Maintain clear documentation of metric definitions, methodology updates, and the rationale for changes over time. • Define and stand up Leap's safety event taxonomy and reporting approach across infusion reactions, treatment interruptions, escalation events, near-misses, and other clinically relevant incidents. • Own the clinical review and quality assurance process supporting accurate safety event capture from clinical documentation and operational workflows. • Produce recurring safety trend reports for clinical leadership, including root-cause themes, emerging risks, and recommendations for process improvement. • Build patient-level adherence monitoring across therapies, conditions, and populations. • Define infusion-specific adherence methodology — persistence, schedule conformance, dose fidelity, treatment completion, and tolerability — rather than retail-pharmacy measures like PDC or MPR, which weren't built for HCP-administered infusion therapy. • Build a risk-flagging process that identifies patients at elevated risk for treatment interruption or discontinuation, incorporating signals such as missed infusions, delayed authorizations, site-of-care disruptions, and medication access barriers. • Partner with care teams to operationalize proactive outreach triggers for at-risk patients. • Select, adapt, and implement validated patient-reported outcome instruments appropriate for specialty infusion populations where clinically appropriate. • Partner with Engineering and Clinical Operations to implement survey delivery workflows and structured response capture. • Analyze and interpret outcomes data to generate clinically defensible evidence of program impact. • Produce outcomes reporting and evidence packages supporting employer reporting, client QBRs, payer discussions, and manufacturer partnerships.

• Run benefit eligibility checks to confirm coverage, cost-share, and authorization requirements before care begins • Keep eligibility status accurate and current for every active member in our systems • Manage medical prior authorization requests, renewals, and extensions across payers and specialty pharmacy partners end to end • Prepare and submit PA documentation, track approval status, and escalate stalled or denied authorizations before they delay care • Chase down unsigned documents and orders—following up proactively with provider offices so nothing stalls in limbo • Process incoming referrals, faxes, and clinical documents, routing each to the right place • Coordinate clinical staffing with staffing agencies to ensure providers are in place for each member's treatment • Coordinate medication shipping with pharmacy partners so the right therapy arrives at the right time • Answer inbound calls from providers, pharmacy partners, and occasionally members, triaging and routing each inquiry to the right team member • Document call details accurately and follow through on any action items • Collect, organize, and store member records and clinical documentation accurately and on time • Ensure all files meet internal standards and HIPAA compliance requirements • Design, document, and continuously improve the workflows behind all of the above—turning manual, ad hoc tasks into repeatable systems as we scale

• Own the technical systems that move members from “New” to “Scheduled” and “Infused”, including the automations, integrations, and workflows that drive each transition. • Identify funnel drop-off points through data and direct observation; build the fixes, not just the recommendations. • Design and maintain the member activation pipeline, ensuring every new employer deal translates into a structured, repeatable onboarding flow. • Build tooling that surfaces the right information to the right person at the right time, reducing manual work and improving response rates. • Build and maintain integrations across all of our internal and external tooling as the stack evolves. • Write production-grade code and automation (Python, SQL, APIs, webhooks, low-code tools) that the Care Ops team depends on daily. • Leverage AI tooling, including LLMs, to build faster, automate intelligently, and solve problems that traditional scripting can’t. • Own data quality and system reliability; when something breaks or drifts, you catch it and fix it before it affects members. • Translate operational problems into technical solutions, and technical constraints into process design that the team can actually execute. • Document workflows, system architecture, and integration logic so the team isn’t dependent on tribal knowledge. • Work directly with Care Coordinators and clinical staff to understand where manual effort is highest and where automation will have the most impact. • Contribute to sprint planning and roadmap prioritization; you have a point of view on what to build next and why. • Build dashboards and reporting that give the Care Ops team real-time visibility into funnel performance, outreach quality, and activation rates. • Design and maintain computed metrics (e.g., time-to-schedule, outreach cadence health, case aging) that surface actionable signals rather than just raw data. • Partner with Member Growth and Client Success to ensure commercial and clinical metrics are aligned and trustworthy.

**About Us** Leap is on a mission to decarbonize the world’s electric grids. We do this by building and scaling virtual power plants (VPPs), which call on everyday energy technologies — like battery storage, electric vehicle chargers, and smart thermostats — to support the grid when electricity demand is high. Leap partners with energy technology providers to connect these devices to grid flexibility programs, where they can get paid for reducing or shifting usage to help balance the grid. Our software platform facilitates fast, automated access to energy markets across the U.S., making it easy for our partners to unlock new revenue, make their energy-saving products more affordable for their customers, and provide crucial support for electric grids. Together, we’re making it possible for every home and business to play a meaningful role in building a cleaner, more affordable, and more reliable energy system. Leap is a privately-held tech company with funding from top venture capital firms and experienced energy entrepreneurs. We are a remote, distributed workplace with teammates based in Europe and North America. **Overview** We’re seeking an individual with expertise in wholesale electricity markets ,and demand response, and cross-functional project management. This role will help Leap evaluate future markets and programs to enter, and then coordinate lead the cross-functional launch process for new chosen markets/programs.

• Develop and implement the strategies and processes required for participation in wholesale electricity markets, as well as state and utility-run programs. Leap’s current and/or expected market need is primarily CAISO with additional more limited needs in NYISO, ERCOT, MISO and PJM, but experience in any market is welcome and/or desired. • Build and manage financial revenue models for your respective markets / programs; prepare monthly accruals, forecasts and reconciliations to actuals; and coordinate on monthly partner payment activities. • Engage with external stakeholders such as state regulators, program administrators, and Leap’s customers. • Based on your expertise and participation in the above, develop short and mid-term market strategies that help Leap achieve growth in its customer base and revenue in your respective markets / programs. • Work to drive cross-functional coordination with Leap’s other internal teams to achieve Leap’s growth and revenue targets in your respective markets and as a Company as a whole.

• Identifying, assessing, and prioritizing the most promising new market and product opportunities for Leap’s virtual power plant (VPP) technology platform. • Cultivating relationships and expansion opportunities with Utilities, Retailers, and other buyers of energy, capacity, and ancillary services in North American markets. • Working across internal teams, as well as with clients and partners, to achieve market entry success. • Tracking market trends to identify future opportunities and expand Leap’s presence in both existing and new markets. • Organizing market and product information to provide input to our Product, Engineering, and Operational teams to develop our platform.

• Execute 80–100+ daily outreach touchpoints via phone, SMS, and email • Build rapport quickly and communicate Leap’s value clearly • Gather and validate member demographic, clinical, and treatment information • Leverage CRM, EHR, and outreach tooling fluently • Maintain accurate, up-to-date documentation across systems

• Conduct IELTS preparation classes • Assess students' English language proficiency levels • Provide feedback on performance and progress • Administer mock IELTS exams • Offer guidance on test-taking strategies • Motivate students to achieve target scores • Stay updated on IELTS exam trends • Communicate regularly with students

• Build Leap’s member activation engine • Drive lifecycle and targeted outreach campaigns • Turn data signals into personalized member journeys • Run a rigorous experimentation and optimization program • Own campaign execution and marketing operations • Activate employer-controlled channels and cross-functional partners

• Own the operating model the company plans against. • Build the capital allocation framework that determines what we fund and in what order. • Own board materials and partner on fundraising, including the model, narrative, and diligence process. • Help leadership evaluate major investments, hiring plans, client opportunities, and growth bets. • Own the company operating model and ensure it becomes the source of truth for planning. • Set ambitious but credible budgets and manage burn against plan. • Lead core FP&A and revenue cycle finance through your team. • Recruit, manage, and develop the finance organization as Leap scales.