LEAP

Role Description We're disrupting IELTS education in India and have gained the trust of more than 1,000 delighted students in a very short period of time. We are looking to expand our team of IELTS educators to provide IELTS education to thousands more and help them achieve their dreams of studying abroad. - Assess customers' needs and provide assistance and information on product features - Ensure high levels of customer satisfaction through excellent sales service - Answer customer queries - Process POS (point of sale) purchases - “Go the extra mile” to drive sales - Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis - Remain knowledgeable on products offered and discuss available options - Team up with co-workers to ensure proper customer service - Build productive trust relationships with customers Qualifications - Taught IELTS for at least 6 months or prior experience as a Sales Associate or Fresh Graduate - Basic understanding of sales principles and customer service practices - Proficiency in communication and interpersonal skills - A friendly and energetic personality with customer service focus - Track record of over-achieving sales quota - Hands-on experience with POS transactions - Graduate Degree in any discipline preferably BA/MA in English Requirements - 4 hours of online demo sessions; 6 days a week. (5:00PM – 10:00PM, or 6:00PM – 11:00PM) - Interact with students, get them enrolled & start their IELTS journey

Title: Growth Strategy & Operations Analyst Location: New York City, NY Full Time Growth Mid Level Growth Strategy & Operations Analyst About Leap Leap is building the world’s largest network of branded retail stores - powered by data, systems, and scale. The Leap Platform enables brands to deploy physical retail that works in concert with ecommerce, faster and with meaningfully reduced cost and risk. We bring modern brands to life through compelling, immersive customer experiences and data-driven operations. Our team is powering the next generation of leading consumer brands by creating vibrant presences in local communities nationwide. As one of the fastest-growing companies in the retail and ecommerce space, Leap has launched stores for dozens of brands and continues to scale its network across brands, markets, and categories. Come take this leap with us. Your ideas, perspective, and voice are valued here. The Role Leap is seeking a Growth Strategy & Operations Analyst to support the processes, analyses, and initiatives that fuel the company’s growth. This role sits within Leap’s Growth organization and operates at the intersection of go-to-market strategy, real estate, and business operations. The Growth Strategy & Operations team serves as the analytical and operational backbone of Growth - supporting Business Development and Real Estate while acting as the cross-functional partners between Growth and other teams at Leap. The team helps shape how opportunities are evaluated, how deals (both net new business and renewals) are structured, and how the platform scales efficiently through key strategic initiatives. A central part of this role is identifying and building automations and AI-enabled workflows that meaningfully reduce manual work across the Growth function. We’re looking for someone who can scope the problem, build the solution, and own the outcome. You will also partner closely with leaders and cross-functional teams to support live brand and real estate deals, contribute to high-impact strategic initiatives, and design and execute Growth workflows and processes that enable Leap to scale. You will participate in strategic projects across go-to-market, pricing, and growth planning, build analyses and materials that inform executive decision-making, and own execution of key deliverables tied directly to company objectives. This is an ideal role for candidates who are builders at heart, move quickly, and leave processes meaningfully better than they found them. Location This role is based in New York City, with the expectation to be in the office 4 days a week. Core Responsibilities - Automation & Workflow Building: Identify high-friction processes across the Growth function and build working solutions (automations, AI agents, and integrated workflows) that reduce manual effort and increase execution speed. - Deal Support & Underwriting: Draw insights from financial underwriting, pricing analyses, and deal scenarios to support the end-to-end lifecycle of brand and real estate opportunities. Develop analyses and materials that inform investment decisions, deal structuring, and go-to-market strategy. - Go-To-Market Strategy & Workflows: Support the design, execution, and ongoing refinement of go-to-market and Growth workflows that move opportunities from early interest through signed agreements. Apply structured problem-solving and process improvement to improve how Growth operates at scale. - Reporting: Standardize key metric tracking and pipeline reporting to support visibility and decision-making across the Growth organization. Translate data into clear, actionable insights that help evaluate opportunity quality, pipeline health, and performance trends. - Cross-Functional Collaboration: Partner with Finance, Legal & Risk, and Operational Teams to support the evaluation and execution of growth opportunities as well as product evolution. Contribute to cross-functional projects through deep understanding of Leap’s business model, unit economics, and operating capabilities. - Brand & Platform Support: Develop a strong understanding of Leap’s business model and value proposition. Support external-facing materials and conversations by tailoring Leap’s platform narrative to prospective brand partners’ P&L structures, growth objectives, and operating models. Our Ideal Candidate Has - 1-3 years in GTM operations, RevOps, growth ops, or a high-growth startup, consulting or banking (hands-on experience building automations, tools, or operational workflows). - Strong business and financial acumen with comfort navigating models, data, and deal documentation. - Advanced Excel and PowerPoint skills; able to build, pressure-test, and clearly explain analyses with limited guidance. - A “no task too big or too small” approach, with the ability to switch seamlessly between detailed execution and higher-level problem solving. - Self-starting, accountable, detail-oriented, and results-driven mindset. - Interest in consumer brands, retail, real estate, and platform businesses. - Clear, concise written and verbal communication skills. - Ability to thrive in a fast-paced, evolving environment. Outcomes & Measures of Success - Ship automations and AI-enabled workflows that meaningfully reduce manual work and increase execution velocity across the Growth function. - Develop deep familiarity with Leap’s growth approach and underwriting model, producing materials that directly inform high-quality strategic and deal decisions. - Improve the speed, consistency, and quality of Growth outputs through strong execution and process support. - Contribute meaningfully to quarterly and annual targets across brand signings, locations added, revenue, margin, and real estate utilization. - Support initiatives that improve the overall mix of brands, leases, and stores across the platform. - Be a trusted, reliable partner and team member within the Growth organization and a positive contributor to a high-performance team culture. Salary Range Transparency A reasonable estimate of the current base salary range for this position is $90,000-$110,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level. What We Offer Leap offers a competitive total rewards package, which includes: - Healthcare benefits (medical, dental, vision) - Hybrid work culture (NYC office location) - Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) - Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) - Employee Assistance Program Leap EEO statement However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores - powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued. Thank you for your interest in this opportunity! Unfortunately, due to the high volume of inquiries received, we may not be able to respond to all applicants.

• Own day-to-day compliance for Leap’s SaaS platform and Leap Pay, including PCI-DSS, SOC 2, GDPR/CCPA, state money transmitter licensing, BSA/AML, and other relevant regulations • Monitor regulatory changes and proactively implement updates across the core SaaS platform and embedded payments workflows • Lead end-to-end RFP processes for new payment processors, gateways, -as-a-Service providers (in parallel with our existing JustiFi relationship) • Manage vendor onboarding, API integration, sandbox testing, Level 3 data submission, Same-Day ACH configuration, and technical documentation for Leap Pay • Build and maintain compliance documentation, risk assessments, vendor scorecards, policies, and operational playbooks • Create and own key payments and compliance dashboards (BPS, effective rates, ACH cap impact, Amex pass-through, attrition sensitivity, compliance metrics, etc.) • Partner with Engineering and Product to support integration of new payment capabilities and phased platform migrations • Identify risks, dependencies, and opportunities early; coordinate with Legal, Finance, Marketing, Sales, and Customer Success to resolve or mitigate them • Support board-level and executive reporting on overall compliance posture, vendor performance, and Leap Pay financial/operational impact

• Partner closely with the Head of FinTech to turn platform vision into clear product requirements, priorities, and execution plans across legacy products, next-generation platform investments, and the workflows that connect them • Build deep understanding of the moments where qualification, financing, payment, invoicing, and billing most affect rep efficiency, close rate, job size, cash flow, and customer trust • Maintain regular customer contact through interviews, on-site visits, call reviews, and other direct touchpoints • Improve backlog quality and issue triage by turning customer needs, business priorities, and technical constraints into clear, well-scoped work for Engineering • Partner with Engineering and Design to explore, prototype, and ship high-quality experiences across lender flows, payment capture, billing, collection, and related financial workflows • Use AI and other modern tools to synthesize research, mock up flows, prototype solutions, and validate ideas quickly with customers • Bring clarity to complex financial and technical logic across embedded payments, multi-lender waterfalls, decisioning rules, APIs, data aggregation, billing logic, and migration paths • Drive phased migration from legacy payment and financing flows to next-generation platform capabilities, including dependency reduction, workflow continuity, and feature parity across products • Lead cross-functional work across processor evaluations, partner onboarding, infrastructure migrations, and feature rollouts that require strong coordination across product, engineering, and go-to-market teams • Identify product and business opportunities to improve approval flow, payment performance, margin, and operational efficiency across Leap’s financial experiences • Identify risks, dependencies, and tradeoffs early, and work across Legal, Finance, Marketing, Sales, and Customer Success to resolve or mitigate them.

• Develop and own the end-to-end delivery of complex service engagements across multiple customers and verticals. • Manage a framework for scoping and tracking concurrent projects across multiple customers and specialists. • Ensure projects are delivered on time, within scope, and aligned with customer expectations and business goals. • Collaborate with cross-functional leaders to ensure there is clarity and inclusion around the organization of our service delivery work. • Engage with enterprise level customers for strategic alignment as needed. • Manage a team of implementation and product specialists focused on customer implementations and service delivery. • Hold regular team meetings focusing on performance and training. • Foster a culture of accountability, collaboration, and continuous improvement. • Develop new and refine existing delivery methodologies, tools, and best practices to drive efficiency and scalability within service delivery. • Monitor KPIs and delivery metrics to assess performance and identify areas for improvement. • Act as a strategic partner to internal teams (Sales, Customer Success, Onboarding, Product, Support) and external stakeholders. • Engage with customers as needed to ensure a positive experience and outcome during the service delivery. • Provide senior-level reporting and insights on overall program health, specific project risks, and service delivery performance. • Proactively identify delivery risks and implement mitigation strategies. • Serve as an escalation point for critical project issues.

• Conducting remote SAT Quant coaching sessions for individual students via video conferencing platforms. • Providing detailed feedback and progress reports to students and their parents/guardians. • Keeping up-to-date with SAT exam changes and trends to ensure the curriculum remains relevant and effective. • Maintaining communication with students and parents/guardians to address concerns and provide support as needed.

• Conducting remote SAT Quant coaching sessions for individual students via video conferencing platforms • Providing detailed feedback and progress reports to students and their parents/guardians. • Keeping up-to-date with SAT exam changes and trends to ensure the curriculum remains relevant and effective. • Maintaining communication with students and parents/guardians to address concerns and provide support as needed.

• Conducting remote SAT Verbal coaching sessions for individual students via video conferencing platforms • Providing detailed feedback and progress reports to students and their parents/guardians • Keeping up-to-date with SAT exam changes and trends to ensure the curriculum remains relevant and effective • Maintaining communication with students and parents/guardians to address concerns and provide support as needed

• Own end-to-end negotiation and execution of MSAs, CDAs/NDAs, BAAs, vendor agreements, consulting agreements, and amendments with self-funded employer clients and TPAs • Maintain and continuously improve a library of contract templates and playbooks that enable the business to move faster with less back-and-forth • Manage and administer Leap's contract management system, ensuring visibility and accountability across all active agreements • Build scalable contracting and compliance workflows that reduce legal bottlenecks and support a high-growth, lean team • Leverage legal AI tooling and automation to drive efficiency across repeatable legal tasks • Stay current on relevant regulatory frameworks — including HIPAA, ERISA, anti-kickback, FTC, and emerging AI regulations — and translate them into actionable guidance for the business • Serve as the embedded legal partner for Sales and Client Success, supporting deal structuring and accelerating time-to-close on commercial agreements • Support HR with offer letters and standard employment documentation • Draft contest rules and review B2B marketing materials as needed • Manage outside counsel relationships efficiently, with a strong bias toward resolving matters in-house • Identify and take on emerging legal needs as Leap enters new markets, launches new products, or explores new business models • Provide legal support on special projects at the direction of the General Counsel

About Leap Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. About the Role The Care Guide plays a pivotal role in ensuring each patient's treatment journey is smooth, informed, and empowering. Acting as the central point of contact, you will coordinate logistics, provide medication education, and liaise between patients, providers, and nurse staffing agencies. This role is ideal for a compassionate healthcare professional who thrives in a fast-paced, patient-first environment. Key Responsibilities - Serve as the primary contact for patients, responding to inquiries with clarity, empathy, and efficiency. - Educate patients and providers on home infusion processes, including medication handling, storage, and administration protocols. - Schedule and confirm treatment appointments, coordinating with nursing agencies to ensure timely, accurate care delivery. - Verify medication receipt and comprehension with patients prior to treatment. - Ensure clinical documentation is shared with providers post-infusion and that billing information is properly routed to the finance team. - Collaborate cross-functionally with the Customer Success team to maintain strong client relationships and support service excellence. Qualifications Required: - 3–5 years of nursing or pharmacy experience, preferably with infusion therapy or specialty medications. - Active clinical license or certification: Registered Nurse (RN), Certified Pharmacy Technician (CPhT), or Medical Assistant (MA). - Strong patient coordination or case management background. - Excellent written and verbal communication skills. - High level of organization and attention to detail; able to juggle multiple responsibilities seamlessly. - Comfortable working remotely and independently. - Available to work full-time Pacific Standard Time (PST) hours. - A strong patient-first mindset, with a focus on improving care experiences and outcomes. Preferred: - Experience in a healthcare startup or fast-paced care delivery environment. - Fluency in Spanish (spoken and written) At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you. Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.