• Provide dedicated support to the SVP, Marketing and marketing leadership. • Analyze key marketing metrics to identify trends, opportunities, and areas for improvement across the entire customer lifecycle, from acquisition to expansion and retention. • Proactively seek out new opportunities to improve and optimize marketing processes and funnels based on insights. • Own the weekly and monthly reporting cadence, ensuring data accuracy and timeliness for leadership. • Build and maintain data-driven presentations for various leadership meetings, including monthly marketing presentations, QBRs, and revenue status meetings. • Track, analyze, and report on marketing spend and ROI to inform budget allocation and optimization decisions. • Work collaboratively with the GTM and Product analytics teams to align on data sources and reporting standards.

• Drive day-to-day coordination of revenue operations and sales enablement initiatives • Build structured project plans with clear milestones, owners, dependencies, and risks • Ensure tasks, timelines, and decisions are tightly managed • Create and maintain detailed SOPs, workflows, and playbooks for sales enablement processes • Build clean, executive-ready PowerPoint materials for enablement programs, operating reviews, and leadership updates • Communicate progress, risks, and decisions clearly and proactively to leaders and project teams • Monitor process adherence, data quality, training completion, and tool usage to surface gaps or inefficiencies

• Lead Global Revenue Operations and serve as a trusted business partner to Sales, Success, and Partner Leadership by implementing strategies to optimize revenue performance, customer success and improve overall operational effectiveness. • Lead and inspire a high-performing team of experienced sales/success strategy, compensation, deal desk, and enablement professionals. • Drive cross-functional alignment amongst the Global Sales, Marketing, Finance, Product, Partner, and Customer Success teams to ensure seamless execution of go-to-market initiatives. • Bring a strong point of view on GTM AI to evaluate and vet opportunities that increase sales organization productivity and automation, moving beyond strategy to practical implementation. • Champion a customer-centric approach by designing operations that optimize experiences for both internal and external customers. • Advance the precision of forecasting and pipeline execution, focusing on leading indicators to forecast pipeline ahead of revenue. • Drive annual revenue, capacity, and go-to-market planning, collaborating closely with the Chief Revenue Officer (“CRO”). • Develop and implement strategies to streamline workflows, enhance productivity, and improve the effectiveness of our Sales and Customer Success processes. • Utilize data-driven insights to identify trends and make strategic recommendations to drive revenue growth and market expansion. • Model inclusive leadership and a culture of high accountability by seeking out diverse perspectives, leading through a lens of equity, and fostering community.

• Define and own the long-term Revenue Operations strategy in support of company growth goals. • Lead, mentor, and develop a high-performing Revenue Operations team. • Establish clear goals, responsibilities, and performance metrics for the Revenue Operations function. • Act as a trusted advisor to executive leadership on revenue performance, risks, and opportunities. • Own forecast accuracy, pipeline health, deal velocity, and revenue predictability. • Partner closely with members of the GTM, Finance, Strategy, and Operations teams to drive best in class ARR and revenue forecasting. • Establish standards for data quality, definitions, and reporting consistency. • Ensure leadership has clear, actionable insights into pipeline health and conversion. • Support annual planning, segmentation decisions, capacity modeling, and quota methodology in partnership with Sales Leadership and Finance. • Own the Revenue Operations tech stack strategy, including CRM, sales enablement, and analytics tools. • Set priorities and direction for system enhancements, integrations, and data governance, and optimize for scale, adoption, and business impact. • Ensure system reliability and scalability to support global growth. • Ensure GTM data is clean, auditable, and decision-grade across all systems. • Implement controls to maintain data integrity and compliance. • Design and administer compensation plans, SPIFFs, accelerators, and commission operations. • Align incentive structures with company goals and sales strategy. • Ensure strong alignment across Sales, Marketing, Customer Success, and Finance on processes, data definitions, and operating rhythms. • Drive data-driven insights to improve sales performance and revenue visibility. • Own the renewals motion, expansion workflows, retention strategy, and usage tracking. • Optimize customer lifecycle processes to maximize lifetime value. • Partner with GTM leaders to design scalable workflows that support revenue acquisition, expansion, and retention. • Drive consistency and predictability across the full revenue funnel and customer lifecycle. • Anticipate growth bottlenecks and build infrastructure to support 2×, 5×, 10× scale. • Lead process improvements and automation to enable hyper-growth and drive cross-functional GTM coordination. • Partner with GTM leaders to support rollout of new processes, tools, and programs. • Lead change management efforts to ensure adoption and long-term success of operational initiatives. • Communicate clearly and effectively across stakeholders at all levels. • Implement governance, standardization, and process excellence across strategic initiatives such as IPO readiness, Deal Desk, Customer and Partner Lifecycle Management.