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We send full-price customers to your restaurant.
Strategic Account Manager
Location
Michigan
Posted
104 days ago
Salary
0
Seniority
Senior
Job Description
Strategic Account Manager
Rewards Network
• Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell. • Consistent and effective management of current clients to reduce attrition. • Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform. • Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets. • Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients. • Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues. • Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges. • Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings.
Job Requirements
- High school diploma or general education diploma (GED) and 3-5 years of related Account Management experience; or Associates degree and 2 years of related Account Management experience required. Bachelors Degree is preferred.
- Previous Account Management, Customer/Client service experience is required.
- Previous experience delivering client service with a focus on high-touch customer service; strong interpersonal, written and verbal communication skills required.
- Experience using a CRM system such as Salesforce; AS400 system preferred but not required.
- Technical proficiency with MS Excel, Word, PowerPoint, and Outlook.
- Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
- Strong written and verbal communication skills.
- Strong analytical and problem-solving skills and ability to explain complex reporting in terms that others can understand; serve as an expert to the client on data analytics.
- Solid teamwork, judgment, presentation, mathematical and decision-making skills.
- Attention to detail and excellent organization skills along with self-motivation.
- Self-motivated and able to thrive in a results-driven environment.
- Ability to work independently and respond with flexibility.
- Willingness to spend considerable time in the field each week, meeting with existing restaurant/club/bar clients
- Valid driver’s license and reliable vehicle required.
Benefits
- Competitive base salary, and eligibility for additional prizes for top performers and annual President’s Club.
- Sales Academy – We provide in-depth training for our new hires to learn as a group. Real life lessons and a thorough understanding of our products and solutions give you vast confidence as you interact with clients. After all, your success is our success.
- Virtual work environment including all necessary technology (cell phone & laptop) to excel in a remote capacity.
- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients.
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free.
- Two dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long-Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
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