• Identify the highest-impact improvements across our API endpoints, schemas, data models, and webhook capabilities. • Partner with our product specialist to evolve our documentation, integration guides, onboarding tutorials, and code examples. • Own the end-to-end onboarding journey for fleets and platform customers. • Spend real time with customers — brokers, TMSs, fintechs, fleets — understanding their operational workflows and where data does and doesn't deliver value today.

• Ensure the product vision and individual initiatives directly support broader company objectives and long-term growth. • Develop, maintain, and communicate a transparent product roadmap that balances customer requests, technical debt, and innovative new features. • Evaluate competing initiatives based on business impact and user value to decide what gets built and, crucially, when. • Translate complex user problems into clear, actionable product requirements, specs, and PRDs. • Lead all Scrum ceremonies, including sprint planning, reviews, and daily stand-ups, to keep the engine moving. • Work side-by-side with Engineering and UX/Design to refine solutions, remove blockers, and ensure high-quality output. • Plan and coordinate product launches, ensuring all technical and operational dependencies are met. • Act as the "connective tissue" between Engineering, Design, Marketing, and other Product teams. • Keep leadership and stakeholders informed through regular updates on progress, key metrics, and strategic shifts. • Navigate the needs of various internal departments while maintaining a clear and focused product direction. • Partner with Marketing on positioning and messaging to ensure new features resonate with the target audience. • Gather post-launch feedback and iterate on the product to ensure we are constantly solving for the "manual tasks and risky errors" our clients face. • Collaborate with Customer Support to prepare documentation, demos, and release notes that empower our users.

• Own and articulate a clear product vision and strategy for payments, aligned with company objectives and growth plans. • Take a holistic view of the end-to-end payments experience, ensuring customer, operational, and platform considerations are tightly integrated. • Define and evolve the payments roadmap, balancing customer needs, regulatory requirements, operational scalability, and commercial outcomes. • Stay current on industry trends, emerging payment methods, and competitive offerings to inform strategy and prioritization. • Identify opportunities for cross-product alignment, standardization, and platform unification across the broader product portfolio. • Lead payments products through the full product development lifecycle, from discovery and ideation through launch and continuous improvement. • Partner closely with engineering and design to translate customer problems into well-defined requirements, epics, and user stories. • Prioritize the product backlog based on customer impact, business value, and technical feasibility. • Drive high-quality execution across multiple workstreams while maintaining a strong bias toward action. • Serve as the subject-matter expert for payments, including payment gateways, processors, payment facilitators, settlement, and funding flows. • Own integrations and relationships with major processors and partners (e.g., Adyen, Fiserv, Global Payments). • Ensure products are built with a strong understanding of payments operations, risk, compliance, and scalability. • Help shape the future of our payments infrastructure to support global growth. • Be the expert on the customer: deeply understand who is using our payments products, what problems they are trying to solve, and how success is measured. • Conduct market research, customer interviews, and data analysis to identify opportunities and validate solutions. • Design hypotheses and experiments to test assumptions and drive learning. • Define and track key performance indicators (KPIs) to measure product success across adoption, revenue, reliability, and customer outcomes. • Use product analytics, customer feedback, and operational data to inform prioritization and identify areas for improvement. • Present product strategy, progress, and performance to senior leadership and executive stakeholders. • Lead and influence cross-functional teams across engineering, design, sales, marketing, professional services, and customer success. • Act as the primary point of contact for payments products, aligning internal teams and external partners around shared goals. • Facilitate agile ceremonies and ensure teams are focused on delivering the highest-impact outcomes. • Partner with go-to-market teams to define value propositions, pricing inputs, and launch strategies for payments capabilities. • Create internal and customer-facing documentation, training materials, and presentations to support successful launches. • Drive adoption and ongoing success of payments products post-launch. • Foster a high-performance, collaborative culture focused on customer value and continuous improvement. • Mentor and influence other product managers, helping elevate the craft of product management across the organization. • Operate effectively in a complex environment, making timely decisions while managing tradeoffs.

Job Description: Role Title: AVP, Treasury – Payment Systems Product Owner (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. - We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. - We offer Flexibility for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. - We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: Synchrony’s Payment Hub organization is responsible for delivering centralized payment capabilities and services that enable secure, compliant, and scalable payment processing across the enterprise. The team partners closely with business and technology stakeholders to define strategy, prioritize roadmaps, and execute iterative delivery through agile practices—ensuring strong governance, quality, and operational readiness from build through release and post-production validation. Role Summary/Purpose: The Payment Systems Product Owner plays a pivotal role in implementing the roadmap for Synchrony’s Payment Hub by bridging the gap between the strategic vision and tactical execution to deliver on stakeholder needs. This role develops and maintains product roadmaps, manages dependencies across teams and provides subject matter expertise on the Payment Hub’s products and services. Essential Responsibilities: Roadmap & Strategy: - Support development of the roadmap for the Payment Hub’s products and services by applying cross-functional, systems-based thinking to identify, understand and manage the complexities and interdependencies within the product ecosystem. - Develop, maintain, and prioritize the product backlog, ensuring that it reflects the product vision, key milestones, stakeholder needs, and system dependencies. Product Development & Execution: - Support the development of the product; be a key player throughout each ceremony. Accessible to clarify product requirements and ensure delivery against expectations. - Write and prioritize user stories with a clear understanding of stakeholder perspectives. - Oversee testing process by signing off on QA scripts and on QA testing, leading UAT (writing and/or securing test scripts, storing documentation) and obtaining stakeholder sign offs. - Oversee the release process, ensuring deployments are planned and executed smoothly in alignment with business goals and partnering with tech leads to transition to run. - Lead Post-Prod Validation (writing and/or securing post-prod validation scripts and signoff). - Regularly refine backlog items to ensure clarity and readiness for development. - Create and maintain standardized functional documentation of each feature. Stakeholder Management & Leadership: - Lead scrum teams while fostering a culture of collaboration, innovation, execution excellence, and customer-centricity. Provide context and clarity on product features. - Regularly engage with stakeholders across all parts of the business and IT to gather and prioritize their needs and expectations. This includes validating development progress and negotiating priorities, managing expectations, and validating stakeholder buy-in. - Perform other duties and/or special projects as assigned Qualifications/Requirements: - Bachelor's degree OR in lieu of degree with 5+ years of product owner or agile development experience within financial services, fintech, or commercial banking. - 4+ years of product owner or agile development experience within financial services, fintech, or commercial banking. - Exceptional communication, negotiation, and stakeholder management skills. Desired Characteristics: - Experience supporting the development of payment products and services, preferably in relation to a centralized payments function - Familiarity with multiple payment methods (i.e., ACH, wire, instant payments, etc.) and their associated file formats or rules (i.e., NACHA, ISO20022, SWIFT, etc.) - Knowledge of regulatory requirements (AML, KYC, PCI-DSS, OCC and CFPB regulations). - Proactive, with a high degree of self-initiation - Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience - Advanced problem-solving skills with the ability to synthesize disparate and/or complicated requirements into innovative solutions and cohesive product features within a virtual environment. Eligibility Criteria: Bachelor's degree OR in lieu of degree with 5+ years of product owner or agile development experience within financial services, fintech, or commercial banking. Work Timings: 4.30 AM EST to 1.30 PM EST This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events For Internal Applicants: - Understand the criteria or mandatory skills required for the role, before applying - Inform your manager and HRM before applying for any role on Workday - Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) - Must not be any corrective action plan (Formal/Final Formal,LPP) - L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. - L09+ Employees can apply Grade/Level: 11 Job Family Group: Finance