Location: Remote ER Bonus: $1,000 Salary Range: Salary Minimum: $27.00 Salary Maximum: $42.00 Arthrex Inc. is hiring a Field Service Technician Senior I located in the South Central Region (Texas) to complete on-site and remote troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment to customers in the United States. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™. This individual is preferred to be located in the South Central Region of the U.S. Essential Duties and Responsibilities: • Effectively communicate and partner with teammates and colleagues • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Work as a member of a local team to provide efficient on-site and remote service to all accounts within the assigned area (including delegating tasks and performing administrative duties). • Maintain regular, frequent communication with customers and agency distributors to ensure resolution and proper follow-up, leading to customer satisfaction. • Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships. • Keep current on administrative responsibilities such as maintaining customer and Arthrex service and ticket records. • Own customer issues from dispatch or identification of issues to resolution. Proactively engage with other team members to ensure they are always aware of the status of all issues for their designated customers. • Escalate at-risk customers to the appropriate Arthrex team in a timely manner and work closely with internal partners and the customer to define and implement corrective action plans. • Up to 80% Travel Additional Duties & Responsibilities: All from prior levels, plus: · • Provide Level 1 LAN, VLAN, and networking support. • Collaborate with Technical Service and Engineering teams to define and implement corrective action plans for escalated customer sites. • Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers. • Responsible for assisting with DNS, subnets, DHCP, firewalls, switch configuration, and default gateways in development lab, and hospital sites. • Provide assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PCs. • Partner with Sales & Integration Teams to ensure smooth and well-documented transition to support for Synergy Matrix and Synergy.Net implementations. • Ensure timely and successful product upgrades. • Create/revise internal training/troubleshooting resources and perform service training. • Partner with Arthrex sales team to support prod Knowledge/Skills: • Strong time management and organization skills and ability to juggle multiple responsibilities. • Be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Experience: • Five years of medical device experience required. • Five years of field service experience required. • Three years of experience interfacing with internal team members and external customers as part of a solution-based service process. • Experience in the OR, endoscopy, or arthroscopy preferred. • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Education Required: • High School Diploma or equivalent is required. • Bachelor's degree in a technical field is preferred Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds Arthrex Benefits - Medical, Dental and Vision Insurance - Company-Provided Life Insurance - Voluntary Life Insurance - Flexible Spending Account (FSA) - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) - Matching 401(k) Retirement Plan - Annual Bonus - Wellness Incentive Program - Gym Reimbursement Program - Tuition Reimbursement Program - Trip of a Lifetime - Paid Parental Leave - Paid Time Off - Volunteer PTO - Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

• Delight customers through timely and competent response to their needs, coupled with clear communication & collaboration closely with the Service Team to ensure all customers in the region are provided a professional after-sales service • Support Sales Representatives in activities such as installations and demo/exhibitions • Conducts service, repair and/or installation of products or IT solutions for Sample preparation systems (Nano) at customer site, including electrical and mechanical testing, in accordance with maintenance contracts • Technical expertise in handling repairs, calibrations, upgrades and allied tasks in Sample preparation systems (Nano) • Responds to Sample preparation (Nano) customer support calls within assigned territory • Diagnoses Sample preparation (Nano) system failures and determines most cost-effective solution • Escalates complex issues to greater level of technical support or quality reporting system • Help our organization grow by high quality support of our existing customers and by helping us identify new customers and opportunities during your time in the field

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Field Service Specialist III is a senior technical expert and field leader responsible for advanced commissioning, integration, and mentoring within Copeland Professional Field Services. This individual functions as a subject matter expert on refrigeration, CO₂ systems, HVAC controls, and complex system architectures. They lead on-site efforts, coach other specialists, and represent Copeland with high-profile customers and large-scale rollouts. Field work will be required with extensive overnight travel. The Field Services Specialist III is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate. - Perform expert-level commissioning and optimization of complex refrigeration and building automation systems. - Create control programs and logic sequences from detailed specifications or Sequences of Operations. - Provide advanced troubleshooting of control systems, refrigeration racks, HVAC, and BMS integrations. - Lead on-site teams, coordinate contractor efforts, and ensure adherence to design specifications. - Execute and oversee new store commissioning and remodel commissioning projects. - Identify and qualify contractors to support field, project, and commissioning services. - Mentor and train junior field specialists to build team capability and consistency. - Serve as the primary technical point of contact for major customers and large commissioning projects. - Maintain expert knowledge of Copeland, competitor control systems (Danfoss, Carel, Novar, Honeywell, etc.), and third-party integrations. - Document, report, and communicate findings clearly to project and leadership teams. Qualifications - 7+ years of experience in refrigeration controls, field commissioning, or system integration. - Advanced knowledge of refrigeration system design, pressure/temperature relationships, and CO₂ system control. - Demonstrated expertise in controller programming and network integration. - Proven leadership and mentoring ability in field environments. - Strong customer communication and organizational skills. - Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows. - Ability to manage multiple high-impact projects and provide strategic field insights. - Ability to travel up to 85–90%. - Legal work authorization in the United States - Sponsorship will not be provided for this role. Benefits - Flexible and competitive benefits plans including medical insurance plans, dental and vision coverage, 401(k), and more. - Flexible time off plans, including paid parental leave, vacation, and holiday leave. Working Conditions While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Wind Hub Technician position requires local travel within the hub. The Senior Wind Hub Technician is a critical and active role to maintain optimal function and output at the wind site by working daily on turbine operations, safety, quality control and warranty repair(s). The Senior Wind Hub Technician partners and communicates with the Site Lead and Manager to execute on contract requirements and timelines and ensures alignment with GE excellence! Qualifications - High School Diploma or GED - Ability to pass Technical Knowledge Assessment - 4+ years of wind troubleshooting experience, and 1+ year EHS, SQC, Lead role, or - 5+ years of wind troubleshooting experience - Basic computer skills Requirements - Must have and maintain a valid driver’s license - Willingness to travel up to 20% of the time - Handle repetitive weight - 45 lbs. and climb towers up to 400 feet daily - Meet and maintain specified manufacturer weight limits not to exceed 300lbs including required gear - Ability and willingness to work in a range of environments to include but not limited to industrial facilities, manufacturing facilities, and power industry facilities - Effectively prioritize work according to contract obligations - Ability and willingness to take initiative, and work without direct supervision - Flexibility to work rotating shift schedules, and on-call per site needs - Occasional overnights may be required per hub needs Benefits - Medical, dental, vision, and prescription drug coverage - Access to Health Coach from GE Vernova, a 24/7 nurse-based resource - Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services - Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions - Access to Fidelity resources and financial planning consultants - Tuition assistance - Adoption assistance - Paid parental leave - Disability benefits - Life insurance - 12 paid holidays - Two weeks of annual vacation (which may be pro-rated based on start date)