• Review client statements before issuance to ensure proper rates and accuracy • Discuss resolution with Accounting for any errors or anomalies • Monitor key client KPIs for program performance • Collaborate with cross-functional teams to ensure accurate financials • Prepare monthly and quarterly client business reviews • Participate in client meetings as a finance expert • Support financial analysis for client initiatives and new products • Implement and enhance financial processes for improved reporting.

• Act as a representative to the customer's organization. • Establish and builds relationships in local, regional and national markets. • Manages and promptly resolves customer concerns. • Records, tracks customer interactions in accordance with corporation's procedures. • Collaborates with retail partners to ensure that local customers have access to discounted energy efficient products. • Trains on technical specifications and program requirements, and communicates program changes. • Develops strategies to drive increased savings acquisition. • Works with engineering and program to research and analyze current and future technical specifications and requirements. • Prepares sales forecasts. • Troubleshoots technical issues, determines solution in accordance with product and customer specifications, and recommends solutions.

About the job For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. Our Culture At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. Job Overview The Strategic Account Manager will serve as the main business contact and resource for existing Restaurant owners within a defined region, meeting on a regular basis to review reporting, and address any concerns. This role reports to the Regional Sales Managers. As part of the sales team, the Strategic Account Manager’s main responsibility is to ensure client satisfaction, retention, contract renewals and conduct up-sell conversations to communicate how RN’s products and services add value to their business and provide incremental revenue growth. What you’ll bring to the table: (Responsibilities) - Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell. - Consistent and effective management of current clients to reduce attrition. - Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform. - Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets. - Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients. - Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues. - Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges. - Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings. Do you have the right mix of ingredients: (Requirements) - High school diploma or general education diploma (GED) and 3-5 years of related Account Management experience; or Associates degree and 2 years of related Account Management experience required. Bachelors Degree is preferred. - Previous Account Management, Customer/Client service experience is required. - Previous experience delivering client service with a focus on high-touch customer service; strong interpersonal, written and verbal communication skills required. - Experience using a CRM system such as Salesforce; AS400 system preferred but not required. - Technical proficiency with MS Excel, Word, PowerPoint, and Outlook. - Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities. - Strong written and verbal communication skills. - Strong analytical and problem-solving skills and ability to explain complex reporting in terms that others can understand; serve as an expert to the client on data analytics. - Solid teamwork, judgment, presentation, mathematical and decision-making skills. - Attention to detail and excellent organization skills along with self-motivation. - Self-motivated and able to thrive in a results-driven environment. - Ability to work independently and respond with flexibility. - Willingness to spend considerable time in the field each week, meeting with existing restaurant/club/bar clients - Valid driver’s license and reliable vehicle required. What you’ll love about us: - Competitive base salary, and eligibility for additional prizes for top performers and annual President’s Club. - Sales Academy – We provide in-depth training for our new hires to learn as a group. Real life lessons and a thorough understanding of our products and solutions give you vast confidence as you interact with clients. After all, your success is our success. - Virtual work environment including all necessary technology (cell phone & laptop) to excel in a remote capacity. - Competitive Paid Time Off and company holidays - Generous dining reimbursement when you dine with our restaurant clients. - 401(k) plan with a company match - Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants) - Partnership with Rx n Go, offering certain prescriptions for free. - Two dental plan options and a vision plan - Flexible Spending Accounts and a pre-tax commuter benefit program - Accident, Critical Illness, and Hospital Indemnity Insurance Plans - Short Term and Long-Term disability - Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance - Employee Life Assistance Program Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Senior Field Specialist, Strategic Equipment a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Position Profile This role is dedicated to a defined set of accounts with responsibility for increasing market share and integrating solutions across all business lines. Job Duties & Responsibilities - Manage the equipment relationship within an assigned list of contracted global accounts. - Provide administrative support to CEs in executing the defined MPS strategy across all customer locations. - Recommend products, prepare quotations, and manage sales documentation for equipment orders within centralized contracted global accounts. - Drive end‑of‑lease upgrades, identify opportunities for new sites, and pursue competitive conversions. - Maintain accurate records of all account activity in the sales database and communicate regularly with CEs regarding opportunities, issues, and account updates. - Maintain and update customer‑specific product catalogs (including e‑commerce) and support customer certification of new models. - Coordinate post‑sale delivery and implementation of Ricoh hardware and MPS‑related solutions. Act as the primary point of contact for all sales paperwork. - Proactively develop new customer contacts, review leads, participate in customers’ business communication planning, and present Ricoh solutions as directed by sales leadership. - Maintain assigned account base and achieve revenue targets aligned with renewal opportunities. - Promote approved products under contract, following contract terms, and represent Ricoh in off‑site customer meetings. - Serve as the first point of contact for MPS hardware and software‑related solutions. - Perform other duties as assigned. Qualifications (Education, Experience & Certifications) - Bachelor’s degree or equivalent experience in a related field required. - Previous major account management experience required. - Proven ability to set goals by defining and prioritizing clear, realistic objectives. - 5–7 years of relevant experience, including 2–5 years of sales experience (preferred). Knowledge, Skills & Abilities - In‑depth knowledge of sales methodologies and processes within a matrixed environment supporting Fortune 1000 customers. - Strong negotiation, communication, writing, and presentation skills. - Excellent interpersonal, time‑management, and self‑motivation skills. - Strong business acumen and leadership capabilities. - Demonstrated success working within diverse teams to develop and execute account strategies. - Extensive knowledge of industry products and services. - Ability to interpret and apply complex information, data, and instructions, and communicate technical concepts clearly. - Skilled in up‑selling strategies and facilitating sales approaches among field sales teams. - Proven ability to develop and maintain strong cross‑functional relationships to support account strategy. - Ability to analyze complex data from multiple sources, identify issues, and recommend solutions. - Proficiency with Microsoft Office Suite and related applications. Working Conditions, Mental & Physical Demands - Primarily works in an office environment with standard lighting, ventilation, temperature, and noise levels. - Work is mostly sedentary but may include walking, standing, bending, reaching, and lifting items weighing less than 10 lbs (e.g., papers, files, small parts). - Requires moderate manual dexterity and regular use of tools such as keyboards, calculators, and hand tools. - Requires daily customer site visits, which may not always be accessible via public transportation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: - Choose from a broad selection of medical, dental, life, and disability insurance options. - Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. - Augment your education with team member tuition assistance programs. - Enjoy paid vacation time and paid holidays annually - Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.