• Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers. • Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence. • Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to. • Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical success with the extended Global Services organization. • Provide an escalation point for customers for support and consulting projects. • Identify growth opportunities and provide feedback to the Customer Success and Sales teams. • Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance. • Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams. • Improve product feature offerings by providing feedback from partners and customers to internal teams.

Title: Lead, EMR Support Analyst Location: Remote, USA About the Company: Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. About the job: The Lead EMR Support Analyst serves as the technical lead within the EMR Support organization, responsible for guiding complex investigations, coordinating high-priority escalations, and supporting operational governance for Natera’s EMR integrations. This role combines advanced technical expertise with operational leadership, ensuring the EMR Support team effectively manages integration health, escalations, and cross-functional issue resolution across EMR systems, HL7 interfaces, LIMS, Salesforce, Portal, and laboratory platforms. The Lead Analyst works closely with the Manager of EMR Systems Operations and Support to drive operational priorities, mentor analysts, and ensure consistent processes across EMR Support initiatives including integration audits, HyperCare programs, and enterprise EMR issue remediation efforts. This position plays a critical role in ensuring Natera’s EMR integrations remain stable, scalable, and aligned with evolving customer and operational needs. What you will do: - Serve as a technical lead and escalation authority for complex EMR integration issues and enterprise customer escalations. - Guide analysts in troubleshooting complex cross-system issues involving EMR platforms, HL7 interfaces, LIMS, Salesforce, and other internal systems. - Coordinate investigation and resolution of high-visibility issues impacting customer integrations, order workflows, and result reporting. - Support operational governance initiatives including EMR integration audits, historical remediation efforts, and HyperCare programs for strategic accounts. - Proactively monitor integration health metrics and issue trends to identify systemic risk and recommended improvements. - Partner with Product, Engineering, Implementation, Customer Success, Sales, and Laboratory Operations to drive resolution of cross-functional integration challenges. - Assist the EMR Support Manager in prioritizing work streams aligning team resources with organizational priorities. - Mentor and provide technical guidance to EMR Support analysts to strengthen troubleshooting capabilities and knowledge sharing across the team. - Develop and maintain documentation of support workflows, escalation procedures, and integration troubleshooting standards. - Contribute to development of operational dashboards and reporting that provide leadership visibility into EMR integration performance and issue trends. - Support high-priority or after-hours escalations when required. - Ensure strict adherence to HIPAA and PHI handling standards. Qualifications: - Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience. - Minimum 6+ years of experience in healthcare IT, EMR integrations, or clinical systems support - Experience supporting complex healthcare integrations or EMR environments. - Supervisor experience is preferred, but not required. - EMR Analyst Certification preferred but not required EMR (training will be provided) Knowledge, skills and abilities: - Advanced knowledge of healthcare IT systems and EMR integrations - Experience troubleshooting HL7 interfaces and cross-system data flows - Strong leadership and mentorship capabilities - Ability to coordinate complex investigations across multiple teams - Excellent analytical, problem-solving, and decision making skills - Strong communication skills with both technical and non-technical stakeholders - Experience in healthcare, diagnostics, or biotech environment preferred - Ability to manage competing priorities in a fast-paced environment The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $138,000—$172,000 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

• Responsible for sales, technical support and correct product positioning. • Management of the distribution system. • Identification and capture of business opportunities. • Serve dealers/resellers and farmers. • Build trusting relationships with leaders, peers and customers. • Execute strategies to prospect new clients. • Prepare monthly reports proposing improvements or changes.

ZeroFox seeks a Technical Account Consultant (TAC) to build and maintain post-sales relationships with various customers of diverse industries and sizes. TACs drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. TACs exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. TACs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Technical Account Consultants, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.  Role and responsibilities  - Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes - Build effective curated customer experiences with the ZeroFox platform and larger operating environment - Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs - Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration - Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment  - Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations - Deliver web-based training to user groups to support organizational adoption  - Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes  - Serve as a frontline technical resource for “best practice” and informal customer questions  - Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues  - Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers - Maintain current functional and technical knowledge of ZeroFox service options - Help to document best practices in developing and using ZeroFox solutions - Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth