Title: Lead, EMR Support Analyst Location: Remote, USA About the Company: Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. About the job: The Lead EMR Support Analyst serves as the technical lead within the EMR Support organization, responsible for guiding complex investigations, coordinating high-priority escalations, and supporting operational governance for Natera’s EMR integrations. This role combines advanced technical expertise with operational leadership, ensuring the EMR Support team effectively manages integration health, escalations, and cross-functional issue resolution across EMR systems, HL7 interfaces, LIMS, Salesforce, Portal, and laboratory platforms. The Lead Analyst works closely with the Manager of EMR Systems Operations and Support to drive operational priorities, mentor analysts, and ensure consistent processes across EMR Support initiatives including integration audits, HyperCare programs, and enterprise EMR issue remediation efforts. This position plays a critical role in ensuring Natera’s EMR integrations remain stable, scalable, and aligned with evolving customer and operational needs. What you will do: - Serve as a technical lead and escalation authority for complex EMR integration issues and enterprise customer escalations. - Guide analysts in troubleshooting complex cross-system issues involving EMR platforms, HL7 interfaces, LIMS, Salesforce, and other internal systems. - Coordinate investigation and resolution of high-visibility issues impacting customer integrations, order workflows, and result reporting. - Support operational governance initiatives including EMR integration audits, historical remediation efforts, and HyperCare programs for strategic accounts. - Proactively monitor integration health metrics and issue trends to identify systemic risk and recommended improvements. - Partner with Product, Engineering, Implementation, Customer Success, Sales, and Laboratory Operations to drive resolution of cross-functional integration challenges. - Assist the EMR Support Manager in prioritizing work streams aligning team resources with organizational priorities. - Mentor and provide technical guidance to EMR Support analysts to strengthen troubleshooting capabilities and knowledge sharing across the team. - Develop and maintain documentation of support workflows, escalation procedures, and integration troubleshooting standards. - Contribute to development of operational dashboards and reporting that provide leadership visibility into EMR integration performance and issue trends. - Support high-priority or after-hours escalations when required. - Ensure strict adherence to HIPAA and PHI handling standards. Qualifications: - Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, or commensurate experience. - Minimum 6+ years of experience in healthcare IT, EMR integrations, or clinical systems support - Experience supporting complex healthcare integrations or EMR environments. - Supervisor experience is preferred, but not required. - EMR Analyst Certification preferred but not required EMR (training will be provided) Knowledge, skills and abilities: - Advanced knowledge of healthcare IT systems and EMR integrations - Experience troubleshooting HL7 interfaces and cross-system data flows - Strong leadership and mentorship capabilities - Ability to coordinate complex investigations across multiple teams - Excellent analytical, problem-solving, and decision making skills - Strong communication skills with both technical and non-technical stakeholders - Experience in healthcare, diagnostics, or biotech environment preferred - Ability to manage competing priorities in a fast-paced environment The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $138,000—$172,000 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page

• Responsible for sales, technical support and correct product positioning. • Management of the distribution system. • Identification and capture of business opportunities. • Serve dealers/resellers and farmers. • Build trusting relationships with leaders, peers and customers. • Execute strategies to prospect new clients. • Prepare monthly reports proposing improvements or changes.

ZeroFox seeks a Technical Account Consultant (TAC) to build and maintain post-sales relationships with various customers of diverse industries and sizes. TACs drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. TACs exceed customer expectations by proactively updating customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. TACs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Technical Account Consultants, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.  Role and responsibilities  - Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes - Build effective curated customer experiences with the ZeroFox platform and larger operating environment - Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs - Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration - Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment  - Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations - Deliver web-based training to user groups to support organizational adoption  - Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes  - Serve as a frontline technical resource for “best practice” and informal customer questions  - Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues  - Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers - Maintain current functional and technical knowledge of ZeroFox service options - Help to document best practices in developing and using ZeroFox solutions - Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth

Role Description The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. The specialist will be involved in all phases of the onsite support process with emphasis on selling Dx solutions, diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products. Their purpose is to align with key clinics and hospitals with all aspects of aligned SOP pull through, implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. Anticipated travel within assigned territory as required (up to 80%). Typically works standard business hours, Monday through Friday. New hire initial trainings will be held in Union City, CA; Malvern, PA; & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel. Responsibilities: · Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. · Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. · Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. · Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. · Provides post sale product installation and validation, applications and operations training. · Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. · Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. · Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. · Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. · Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. · Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. · Ability to safely lift and move 60 lbs. Knowledge, Skills, Ability Requirements: · Computer skills (i.e. Microsoft Office, Excel, Adobe) · At least one year of experience working in a clinical setting. · Basic knowledge of animal disease states preferred. · Knowledge of diagnostic products, instrumentation, and clinic processes · Candidate must possess an analytical mindset and demonstrable critical thinking skills · Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests. · This position requires travel to multiple locations within the US and Canada. · Typically works standard business hours, Monday through Friday. Qualifications (Training, Education, & Prior Experience): · Position requires an Associate degree with a bachelor’s degree preferred or equivalent experience. · A degree from a Veterinary Technology Program preferred · Credentialed Veterinary Technician preferred The US base salary range for this full-time position is $69,000 – $100,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.