• Serve as a primary point of contact for clients regarding assessment inquiries through various communication channels including phone, email, and chat. • Effectively troubleshoot and resolve issues related to assessments and provide timely updates to customers. • Provide clear instructions to clients regarding assessment procedures and requirements. • Work with internal teams to escalate issues and ensure a smooth assessment experience for customers. • Maintain accurate records of customer interactions and ensure all issues are logged appropriately in the company's CRM.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including: - Disability - Life - Accident - Critical Illness - Hospital Indemnity - Paid Leave Your responsibilities will include: - Handling inbound calls in a fast-paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed. - Researching and analyzing incoming inquiries to resolve customer issues using relevant systems and policies. - Making outgoing calls to gather information on inquiries not readily available in systems. - Staying current on company, industry changes, and relevant regulations to ensure compliance and effectiveness. - Utilizing service recovery techniques to turn complaints into opportunities for business growth and retention. Training is held Monday through Friday, 8:00 AM – 4:30 PM CST. Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM. Qualifications - Experience in a customer service or contact center environment. - Excellent oral and written communication skills, with strong decision-making and analytical abilities. - Demonstrated telephone skills, providing quality customer service consistently. - Reliable attendance and flexibility to work various shifts, including overtime. - Proficient in computer systems and keyboarding, with a focus on detail orientation. - Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction. - Able to work remotely with access to a high-speed internet connection and in a listed location. Requirements - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Benefits - Hourly Wage: $20.50, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

• Own B2C content operations: in-app content, FAQs, help center articles, release notes, and user-facing announcements • Handle Tier-2 customer support for B2C users (complex issues escalated from Tier-1) • Investigate product issues, reproduce bugs, and provide clear root-cause summaries • Collaborate closely with Product, Engineering, and Growth teams • Maintain high-quality, consistent tone and messaging across all customer touchpoints • Identify recurring issues and proactively suggest product or UX improvements • Support launches and feature rollouts with clear customer communication • Work fully in US business hours

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. And the following areas: Washington D.C., Minneapolis MN  Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full Time Employment (40 hours/week) - Must have flexibility to work any of our 8-hour shift schedules during our business hours. - Business Hours: Monday – Sunday, 24/7 - Competitive Pay: $14.00 starting on day one - Pay is $14/hour which may be below your state's minimum wage.  Please take this into consideration when applying. - Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST) - Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Benefits: Comprehensive benefit options and a great work environment that values your success.  What You’ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Listen actively to understand customer needs and offer clear, accurate information. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Process transactions efficiently via web-based applications and handle research requests with precision. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Support team operations during peak times or absences to help maintain seamless service.  What We’re Looking For: - A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. - An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. - A calm and composed professional who can navigate challenging conversations with empathy and efficiency. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies. - A focused multitasker who thrives in a structured, high-volume call center environment.  Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications.  Preferred Qualifications: - 1+ years of previous call center experience  #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.