System Pavers

Role Description System Pavers is one of the largest and fastest-growing outdoor remodeling companies in the United States, operating across multiple markets and expanding every year. Our technology organization is the engine behind that growth — and we're building it to win. This role sits at the intersection of customer experience, marketing automation, sales enablement, and emerging AI technology. You'll lead a team of four engineers, work hands-on in the code, and report directly to our Solutions Architect. This is a player-coach role. We want someone who can design and build, not just direct. If you're energized by building and delivering great software as part of a disciplined team — and can elevate the engineers around you while doing it — this was built for you. Qualifications - 10+ years of software development experience - 4+ years leading or mentoring a development team - Hands-on experience with marketing automation platforms or CRM-adjacent integrations - Proven track record integrating or evaluating AI/ML tools in a production environment - Experience working in Azure (.NET ecosystem preferred) - Strong understanding of API design and third-party integration patterns - Comfort working in an Agile/Scrum environment with ADO or equivalent - Excellent communication — you can present to business stakeholders and write clean technical specs Requirements - Lead, mentor, and develop a team of engineers focused on the CX workstream - Translate approved solution designs into high-quality, on-time builds across Marketing, Sales, and Integration — you own the execution, not the architecture - Stay hands-on: contribute code, conduct code reviews, and maintain high standards for AI-assisted development - Drive adoption of AI developer tools across your team — we expect ≥80% AI-assisted code integration - Lead the build and delivery of Marketing automation, Sales enablement, and third-party integration solutions - Evaluate and implement emerging CX technologies — including AI platforms (e.g., Leaping AI, SIRO, GTR) — that improve the customer journey - Ensure all solutions tie to measurable business outcomes: demand generation, conversion rate, customer satisfaction - Partner with our Solutions Architect to receive clear solution designs and translate them into buildable implementations - Collaborate daily with the Program Manager on sprint planning, velocity, and blocker resolution — escalate within 48 hours - Partner with the BA / Project Manager to ensure PBIs are sprint-ready before planning — zero tolerance for ambiguous requirements - Participate actively in QA and testing — you are responsible for test execution and bug resolution; the QA Lead owns the sign-off gate - Report velocity trends to the Program Manager weekly; trend toward ≥30% lift vs. Q1 2026 baseline by Q4 Benefits - Company in scale mode — new markets opening every year - Greenfield technology environment — you're not inheriting debt - AI-first culture — we expect and fund AI tool adoption - Direct impact — your work drives revenue and customer experience - $140,000 – $160,000 base salary + annual bonus opportunity - Fully remote — work from anywhere in the US - Collaborative leadership team — high trust, low bureaucracy - Clear growth path as the technology organization matures

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description System Pavers is seeking a Learning & Development Instructor. You would be responsible for designing, facilitating, and evaluating training and coaching programs that strengthen employee performance and support System Pavers’ business goals. This role partners with cross-functional leaders and team members to deliver engaging learning experiences, foster a culture of growth, and produce measurable outcomes that align with business priorities. If you’re looking for a fulfilling career where you can make a direct impact on business growth while developing your skills in a fast-paced, collaborative environment, we’d love to hear from you. Objectives - Foster a culture of continuous learning through effective training and coaching in both group and individual settings tailored to learner needs. - Support the design, implementation, and ongoing improvement of learning programs while leveraging performance data to drive adjustments. - Deliver measurable, data-driven results that align with business priorities and advance individual and team development. - Collaborate with peers to achieve consistent outcomes, positively influence overall training effectiveness, and support culture. Key Responsibilities - Deliver engaging and effective in-person and virtual training programs to employees across various departments and at varying levels of the organization. - Facilitate live and virtual training and coaching sessions, adapting methods to diverse learner needs. - Identify skill gaps and implement targeted training strategies to improve outcomes. - Develop physical and digital training materials with a high degree of accuracy and attention to detail. - Maintain accurate training records and manage administrative tasks. - Evaluate and improve training effectiveness through participant assessments, feedback, stakeholder reviews, and performance data. - Collaborate with leaders to align training initiatives with business priorities. - Improve and update training content by applying best practices and industry trends. - Use virtual meeting and collaboration tools proficiently and reliably, assisting others with troubleshooting. - Participate in professional development and self-improvement initiatives sponsored by System Pavers. - Complete tasks and special projects on time and with excellence. - Manage time effectively to balance training, logistics, and administrative responsibilities. - Travel up to 25% to deliver training and provide field support. Experience & Skills - Experience in training and coaching roles for employees at all levels, from new hires to senior leadership. - Business-to-consumer sales background preferred. - Demonstrated use of ADDIE to create effective learning experiences. - Strong presentation, facilitation, and communication skills. - Proven ability to manage time, adapt to change, and work both independently and collaboratively. - High attention to detail and commitment to quality. - Proficiency with virtual training tools and willingness to assist others with troubleshooting. - Positive, proactive, and professional attitude. - Ability to travel up to 25%. - Bachelor’s Degree in Business or related field is preferred. Salary & Benefits - Salary range is between $59,000-$68,000 DOE + a discretionary bonus. - Health, dental, vision, life benefits & 401K. Company Description System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description System Pavers is growing at a tremendous rate, and we’re looking to expand our team with a professional, driven Customer Service Representative. By working with System Pavers, you’ll be provided with the necessary training and support from our wonderful team and enjoy a robust support system based on our three decades of experience. If you’re focused on building a stable foundation with a company that has a proven track record for success, then you’ve found the right opportunity! Job Responsibilities - Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly. - Schedule appointments between customers and our design consultants. - Confirm scheduled appointments. - Respond to email correspondence from customers and internal team members. - Stay up to date with all company procedures/protocol pertaining to the call center. Qualifications - Self-motivated: You’re driven by your desire to accomplish goals that have been set out in front of you and the opportunity to provide world-class customer service. - Great Communicator: You excel in both verbal and written communications. - Personable: You’re known for your ability to display your expertise in a positive and understandable manner. Requirements - Customer service/phone presence. - Ability to type at least 50 WPM. - Bilingual - English & Spanish. - Problem-solving mentality with ability to remain both calm and positive under pressure. - Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity. Benefits - This position is an entry-level, full-time role that offers compensation of $16.50/hour with bonuses (~$18-$19). - We are interested in every qualified candidate who is eligible to work in the United States; however, visa sponsorship is not available for this position. - System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. - System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.

BUILD AN AMAZING CAREER WITH SYSTEM PAVERS! Job Description System Pavers is seeking a HR Generalist. You would be responsible for administering and ensuring compliance across employee benefits, leave programs, and regulatory HR requirements. This role serves as a subject matter resource for benefits and leave administration while maintaining strict adherence to federal, state, and local employment laws. This role is also responsible for handling basic HR system duties and Employee Relations. If you’re looking for a fulfilling career where you can make a direct impact on business growth while developing your skills in a fast-paced, collaborative environment, we’d love to hear from you. About Us System Pavers is America’s leading outdoor remodeling company. Since 1992, we’ve delivered beautiful, custom outdoor spaces to over 90,000 satisfied homeowners. We’re a well-established company with a reputation for quality and commitment, and we’re excited to bring on new talent to help us grow. Find out more about us by visiting our website or visiting our careers page, here. Key Responsibilities: General Duties - Acknowledges and resolves all employee questions and concerns promptly by partnering with leaders and interpreting/adhering to HR/company policies, ensuring consistency for both leadership and employees - Inquiries on process, benefits, payroll, etc. - Inquiries on HR events, position or pay changes, transfers, etc. - Inquiries on leave administration, workers comp, etc. - Support HR managers in day-to-day HR operations, including reporting Benefits Administration - Administer benefit offerings within HR and partner sites - Respond to employee inquiries regarding their benefits, offerings, qualifying events, etc. - Review & process requests for leave, maintaining accurate and confidential records. - Focus Area: - - Attend broker meetings focused on benefit audits, decisions and administration. - Version management for benefit documents - Periodic data audits to ensure accuracy Employee Relations - Serve as a point of contact in resolving complex employee conflicts and promoting a positive work environment, ensuring compliance with company processes, policy and legal standards - Process employee changes within HR system, maintaining accurate and organized records within employee files. Compliance - Maintain accurate, organized employee records and HR databases - Complete verifications of employment in a timely manner with accuracy - Assist in an all recurring HR compliance reporting (ACA, 550, OSHA, EEO-1, etc) - Partner with Legal, Payroll and business leaders for periodic review & update of company handbook. - Develop, implement and update HR policies in compliance with all regulations. Performance Management - Using a high degree of independent judgement, partner with managers to coach and assist with employee performance - Support the use of performance management systems Onboarding & Training - Backup - Administer the onboarding process for new hires. Striving towards efficiency, evaluate all processes and make suggestions for change - - Set up & manage user accounts to partner sites for systems like HRIS, mileage reimbursement, safety & policy training, etc. - Assist new employees with inquiries on process, benefits, payroll, etc. - Provide new managers with initial and ongoing coaching on company processes, policy, etc. - Focus Area: - - Develop and present Manager Onboarding curriculum - - Version management for onboarding and HR compliance documents - Periodic data audits to ensure accuracy Experience & Skills: - Proactive problem solver - Ability to handle sensitive information with professionalism and confidentiality - Excellent verbal and written communication skills - Organized, with high attention to detail - Ability to work proactively and manage time effectively - 3–5 years of progressive HR experience with strong exposure to benefits administration and compliance - Strong knowledge of HR practices, labor laws, and compliance requirements - Bachelors degree in Human Resources, Business Administration or a related field - PHR, SHRM-CP, or CEBS certification preferred - Proficiency with HRIS software, Microsoft Office products required As the HR Generalist at System Pavers, you will see visible results of your work and everything you do will make a difference to the success of our entire company. System Pavers has a fantastic and dedicated team focused on helping our customer make memories with the friends and family. We are not able to offer visa sponsorship for this role and qualified applicants must be able to work in the U.S. legally without requiring a work visa. This is a full-time, remote position. Hourly compensation between $26 to $30 DOE with health, dental, vision, life benefits & 401K. System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants. System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description System Pavers is seeking a HR Generalist. You would be responsible for administering and ensuring compliance across employee benefits, leave programs, and regulatory HR requirements. This role serves as a subject matter resource for benefits and leave administration while maintaining strict adherence to federal, state, and local employment laws. This role is also responsible for handling basic HR system duties and Employee Relations. If you’re looking for a fulfilling career where you can make a direct impact on business growth while developing your skills in a fast-paced, collaborative environment, we’d love to hear from you. Key Responsibilities - General Duties - Acknowledges and resolves all employee questions and concerns promptly by partnering with leaders and interpreting/adhering to HR/company policies, ensuring consistency for both leadership and employees - Inquiries on process, benefits, payroll, etc. - Inquiries on HR events, position or pay changes, transfers, etc. - Inquiries on leave administration, workers comp, etc. - Support HR managers in day-to-day HR operations, including reporting - Benefits Administration - Administer benefit offerings within HR and partner sites - Respond to employee inquiries regarding their benefits, offerings, qualifying events, etc. - Review & process requests for leave, maintaining accurate and confidential records. - Focus Area: - Attend broker meetings focused on benefit audits, decisions and administration. - Version management for benefit documents - Periodic data audits to ensure accuracy - Employee Relations - Serve as a point of contact in resolving complex employee conflicts and promoting a positive work environment, ensuring compliance with company processes, policy and legal standards - Process employee changes within HR system, maintaining accurate and organized records within employee files. - Compliance - Maintain accurate, organized employee records and HR databases - Complete verifications of employment in a timely manner with accuracy - Assist in all recurring HR compliance reporting (ACA, 550, OSHA, EEO-1, etc) - Partner with Legal, Payroll and business leaders for periodic review & update of company handbook. - Develop, implement and update HR policies in compliance with all regulations. - Performance Management - Using a high degree of independent judgement, partner with managers to coach and assist with employee performance - Support the use of performance management systems - Onboarding & Training - Backup - Administer the onboarding process for new hires. Striving towards efficiency, evaluate all processes and make suggestions for change - Set up & manage user accounts to partner sites for systems like HRIS, mileage reimbursement, safety & policy training, etc. - Assist new employees with inquiries on process, benefits, payroll, etc. - Provide new managers with initial and ongoing coaching on company processes, policy, etc. - Focus Area: - Develop and present Manager Onboarding curriculum - Version management for onboarding and HR compliance documents - Periodic data audits to ensure accuracy Qualifications - 3–5 years of progressive HR experience with strong exposure to benefits administration and compliance - Strong knowledge of HR practices, labor laws, and compliance requirements - Bachelor's degree in Human Resources, Business Administration or a related field - PHR, SHRM-CP, or CEBS certification preferred - Proficiency with HRIS software, Microsoft Office products required - Proactive problem solver - Ability to handle sensitive information with professionalism and confidentiality - Excellent verbal and written communication skills - Organized, with high attention to detail - Ability to work proactively and manage time effectively Requirements - This is a full-time, remote position. - Hourly compensation between $26 to $30 DOE with health, dental, vision, life benefits & 401K. - System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required. - We are not able to offer visa sponsorship for this role and qualified applicants must be able to work in the U.S. legally without requiring a work visa. Benefits - System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants.