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Account Manager for a SaaS Company
Location
United States
Posted
102 days ago
Salary
0
Job Description
Account Manager for a SaaS Company
Paired
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role plays a critical part in onboarding, managing, and ensuring the success of our clients. You will work closely with internal teams including production, marketing, and technical teams to deliver a smooth client experience and prevent churn through proactive communication and support. - Consistently monitor client communication on Slack, email, and other CRMs. - Understand customer requirements/concerns and answer questions promptly with clarity and empathy. - Serve as a POC for customers with regard to the client’s advertising and technical needs. - Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. - Communicate project scope, goals, deliverables, and timelines effectively across teams. - Manage multiple conversations/projects simultaneously, while prioritizing key accounts. - Track progress on all accounts via CRM/account management tools so that tasks are not dropped. - Test and use Socioh’s in-house software to have a deep understanding of our app and how it works with Meta. - Set up ad catalogs for clients in Socioh’s app. - You may be expected to help out with other tasks as needed. Qualifications - 3–5 years of experience in customer success, account management, or client-facing roles. - Experience working with eCommerce clients or in a marketing/advertising agency environment. - Ability to work during US hours (EST/PST). - Excellent written and spoken English, with strong grammar and communication skills. - Strong attention to detail and organizational skills. - Ability to manage multiple clients and projects simultaneously. - Comfortable working in a remote and fast-paced startup environment. - Strong interpersonal skills and a customer-first mindset. - Bachelor’s degree. - Interest in technology, SaaS, or eCommerce platforms. Benefits - Work from Anywhere. - Competitive Salary (USD).
Job Requirements
- 3–5 years of experience in customer success, account management, or client-facing roles.
- Experience working with eCommerce clients or in a marketing/advertising agency environment.
- Ability to work during US hours (EST/PST).
- Excellent written and spoken English, with strong grammar and communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple clients and projects simultaneously.
- Comfortable working in a remote and fast-paced startup environment.
- Strong interpersonal skills and a customer-first mindset.
- Bachelor’s degree.
- Interest in technology, SaaS, or eCommerce platforms.
Benefits
- Work from Anywhere.
- Competitive Salary (USD).
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