ABOUT SOCIALDEVIANT SOCIALDEVIANT is looking for a Resource Manager to join our ambitious, infinitely kind and limitlessly composed team of DEVIANTs. At SOCIALDEVIANT, we are a modern agency for modern brands, combining quality, speed and efficiency. It requires collaboration among insights and data, strategy and creative. That’s why we look for talent who love to both think AND do. We are looking for DEVIANTs to help us build this incredible company and work with some of the world’s most fascinating brands. We offer incredible benefits, a remote workforce, forward-thinking work philosophies, and a chance to make a huge difference. SOCIALDEVIANT is a proud equal opportunity employer. A team of diverse DEVIANTs empowers us to better meet our mission and values while serving our clients, our community, and our coworkers. People of color, women, LGBTQIA+, veterans, and persons with disabilities are all encouraged to apply. Others check the box; we think, work and live outside it. Are you a DEVIANT? Let’s find out. OVERALL ROLE DESCRIPTION: The Resource Manager at SOCIALDEVIANT is a strategic operator at the center of the agency- equal parts problem solver, planner, relationship builder, and execution lead. This role is responsible for ensuring that the right people, skills, budgets, and tools are aligned to deliver exceptional work efficiently and sustainably. Working in close partnership with Operations and Account leadership, the Resource Manager develops and maintains a holistic view of agency capacity and demand. They proactively allocate and optimize resources across all active and upcoming work, balancing short-term delivery needs with long-term business health. The Resource Manager plays a critical role in preventing bottlenecks, resolving conflicts, forecasting staffing needs, and maintaining financial discipline. They are deeply embedded in the flow of work–monitoring utilization, identifying risks early, and proposing thoughtful solutions that keep projects on track and teams supported. This role requires fluency in project and resource management tools, systems, and best practices, as well as the confidence to continuously refine processes as the agency evolves. The Resource Manager thrives in a fast-paced, highly collaborative environment and works seamlessly across disciplines, including account, strategy, creative, production, and operations. The ideal candidate is energized by complexity, motivated by solving problems, and passionate about building smart, flexible systems that enable people to do their best work. RESPONSIBILITIES: Resource Planning & Allocation - Partner with Account Leads, Creative Leads, and the Operations Lead to plan, assign, and optimize internal and external resources across all projects and retainers. - Ensure staffing plans align with project scope, timelines, budgets, and client expectations. - Balance competing priorities across accounts while maintaining team health, fairness, and productivity. - Identify and resolve resource conflicts, gaps, and overlaps before they impact delivery. Project Oversight & Delivery Support - Monitor day-to-day project activity and resourcing to ensure work is progressing efficiently and within scope. - Proactively flag risks related to capacity, timing, or budget and collaborate with leadership to course-correct. - Support internal teams in making real-time adjustments to staffing and timelines as project needs evolve. - Step in as a problem-solver when issues arise, generating practical and creative solutions to keep work moving forward. Financial & Utilization Management - Partner with Operations to ensure projects are properly resourced to meet financial goals. - Track resource usage, utilization rates, and burn across teams, individuals, and freelancers. - Identify patterns of over- or under-utilization and recommend adjustments to improve efficiency and sustainability. - Support forecasting and reporting to provide leadership with visibility into staffing, capacity, and financial health. Talent & Freelance Management - Build, maintain, and actively manage a robust freelance database across all disciplines (strategy, account, creative, production). - Vet, contract, onboard, and manage freelance talent, ensuring quality, availability, and cultural alignment. - Maintain strong relationships with top freelance partners to ensure quick access to trusted talent. - Match talent to work based on skill set, experience, availability, and team dynamics. Process, Tools & Continuous Improvement - Own and refine resource management workflows, documentation, and best practices. - Ensure consistent and effective use of project and resource management tools. - Identify opportunities to improve visibility, efficiency, and collaboration across teams. - Develop and support training initiatives to address skill gaps and evolving agency needs. REQUIREMENTS: - 5+ years of agency experience - Ability to manage multiple assignments and internal teams across a diverse client portfolio - Demonstrates effective relationship skills with internal teams. Has the ability to adapt to different work styles. - Ability to take initiative, think independently, but know when to seek advice of supervisor and other team members - Effectively works both independently and as a team member; demonstrates autonomy over assigned work while working towards goals shared by the team - Communicate clearly, diplomatically, and proactively to align expectations and resolve issues - Experience with multiple project and resource management tools is a plus - Willingness to be both a “thinker” and a “doer”, linking the two to create breakthrough campaigns - Above all, kindness, composure, and relentless curiosity

Overview Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Property Preservation Specialist III. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Responsibilities • Order and manage property preservation as needed on properties serviced by LoanCare clients • Order bids for property preservation and securing as needed • Monitor vacant, damaged and lot only properties to ensure vendors are taking actions for cure in accordance with agency or investor guidelines. • Review requests from vendors for over-allowables to ensure request is accurate and adequate • Respond to escalations and notifications from property preservation vendors on all new damaged property alerts. • Work with Hazard Claims department to process and monitor damage property claims • Work with Property Preservation vendor to secure and repair damaged properties as required by agency guidelines • Work with property preservation vendors and attorneys to achieve HUD conveyance Condition so HUD claims can be filed • Coordinate the Eviction process on select properties with FC attorney vendors and clients to ensure timely vacancies • Monitor HUD extensions through conveyance condition process and in the case of foreclosure, delay if possible • Coordinate the eviction process on select properties with FC attorney vendors and clients to ensure timely vacancies on a large portfolio • Coordinate Cash for Keys with occupants and vendors • Monitor intercoms and notes in LPS • Assist junior Property Preservation Specialists • Assist with training new Property Preservation Specialists • Prepare and maintain reports to management regarding status of all REO, Inspections and Property Preservation upon request • All other duties as assigned Qualifications • High School Diploma or equivalent required • Minimum of 3 years work experience in the real estate or default mortgage servicing field • Minimum of 3 years’ experience in property preservation or home repair • Knowledge of all states’ guidelines pertaining to eviction laws • Working knowledge of accepted business practices in the mortgage industry and or strong understanding of the real estate closing and sale process • Good analytical, written and verbal communication skills • LPS-MSP (Mortgage Servicing Platform) experience preferred, but not necessary • Knowledge of Microsoft office: Excel and Word Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: - Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance - Time Off: Paid holidays, vacation, and sick leave - Retirement & Investment: Matching 401(k) plan and employee stock purchase plan - Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Employee Recognition: Programs that celebrate achievements and milestones - Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $19.33-$28.89 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. - Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. - Reading Comprehension – Understand written sentences and paragraphs in work related documents - English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. - Speaking – Communicate verbally with others to convey information effectively. - Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making. - Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times. - Instructing – Teach others how to do something. - Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one. - Time Management – Manage one's own time and the time of others. - Writing – Communicate effectively in writing as appropriate for the needs of the audience. - Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions. - Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense. - Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. - Written Comprehension – Able to read and understand information and ideas presented in writing. - Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). - Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). - Near Vision – Able to see details at close range (within a few feet of the observer). - Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences. - Oral Expression – Able to communicate information and ideas verbally so others will understand. - Speech Recognition – Able to identify and understand the speech of another person. - Speech Clarity – Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands - Sitting up to 90% of the time - Walking and standing up to 10% of the time - Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.

• Lead Cross-Functional Projects: Identify and drive high-impact initiatives across multiple functions and entities (e.g., Logistics, Customer Support, Finance, HR, Product, Marketing, etc.). Sometimes you’ll lead a project with various team members, and other times you’ll own it independently end-to-end. • Own and Scale Core Operational Domains: Take direct ownership of key day-to-day operational areas with the mandate to improve performance, reliability, customer outcomes, and cost efficiency. Over time, your scope can expand across additional operational teams or departments. • Optimize Operational Processes: Improve workflows across teams to enhance efficiency and scalability. Build lightweight, practical systems and processes that reduce chaos, eliminate unnecessary steps, and improve execution speed. • Develop and Track KPIs: Build dashboards and reporting systems to monitor performance across your domains. Conduct deep dives into operational data, identify root causes, and turn insights into measurable improvements. • Lead Operational Problem-Solving: Proactively identify gaps, inefficiencies, and cross-team friction points. Recommend solutions, align stakeholders, and drive implementation with minimal oversight. • Support M&A Integration: Collaborate on integrating newly acquired businesses by aligning processes, systems, service standards, and operational cadence with ICG expectations. • Contribute to Strategic Planning & Execution: Partner closely with leadership to shape priorities, pressure-test plans with data, and translate strategy into clear execution plans with owners, timelines, and accountability.

• Travel 50% or more of the time to Client sites to execute specific project requests. • Provide excellent customer service and IT support during communications and field visits. • Disperse equipment to the appropriate installation location onsite and install using best practices cable management. • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports. • Validate equipment functionality. • Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives. • Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed. • Document all client issues and escalate to the Project Manager. • Maintain documentation of system configurations, service logs, and technical procedures. • Manage ticket queue for onsite resource requests. • Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines. • Communicate clearly with team members, leadership, cross-functional teams and client stakeholders. • Complete ticket request updates with clear notes and track actionable next steps. • Provide deliverables to all dispatch request stakeholders. • Complete billing tasks with a high level of detail. • Create documentation as needed.