• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule. • Maintaining comprehensive operational documentation to support process consistency and compliance requirements. • Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability. • Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently. • Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards. • Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines. • Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources. • Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions. • Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools. • Collaborating with product teams to support development initiatives that improve operational efficiency and reliability. • Supporting release readiness and operational acceptance activities with cross-functional stakeholders. • Maintaining compliance with corporate training, time attestation, and internal governance requirements. • Providing after-hours on-call support and responding to operational escalations as needed. • Demonstrating the organization’s core values in all operational activities and leadership behaviors.

• You'll own real projects with real stakes • Analyzing unit economics at the individual facility level • Helping identify areas for growth • Building or improving operational playbooks • Conducting customer and competitive research • Bringing analytical rigor to financial modeling • Managing strategic initiatives as needed

• Own and drive platform growth including traffic, conversion rates, and buyer lifetime value • Design and execute strategies to scale marketplace liquidity (buyers + suppliers) • Build a repeatable demand generation engine • Build and lead sales, marketing, and strategic partnerships • Develop scalable lead generation and acquisition funnels • Oversee CRM systems, marketing automation, and revenue operations • Partner with engineering to deploy AI-powered supplier matching and quote automation • Shape the product roadmap to maximize adoption, retention, and monetization • Identify automation opportunities across sourcing, quoting, and vendor discovery • Manage financial planning, budgets, and operating metrics • Prepare the company for external fundraising and investor engagement • Represent Trustbridge with clients, partners, and investors

• Drive and manage P2P platform growth, including new and active users, liquidity, order success rates and disputes. • Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels. • Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities. • Monitor key indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns. • Analyze market trends, pricing dynamics, payment methods, and competitive landscape across markets. • Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance. • Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance. • Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity. • Monitor key performance indicators including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns. • Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans. • Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts. • Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives. • Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.