• Travel 50% or more of the time to Client sites to execute specific project requests. • Provide excellent customer service and IT support during communications and field visits. • Disperse equipment to the appropriate installation location onsite and install using best practices cable management. • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports. • Validate equipment functionality. • Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives. • Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed. • Document all client issues and escalate to the Project Manager. • Maintain documentation of system configurations, service logs, and technical procedures. • Manage ticket queue for onsite resource requests. • Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines. • Communicate clearly with team members, leadership, cross-functional teams and client stakeholders. • Complete ticket request updates with clear notes and track actionable next steps. • Provide deliverables to all dispatch request stakeholders. • Complete billing tasks with a high level of detail. • Create documentation as needed.

• Overseeing daily operational activities for government payment platforms to ensure tasks are completed accurately, efficiently, and on schedule. • Maintaining comprehensive operational documentation to support process consistency and compliance requirements. • Implementing, maintaining, and monitoring quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability. • Partnering with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently. • Facilitating clear communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards. • Collaborating with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines. • Leading major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources. • Participating in problem management reviews, synthesizing key learnings, and driving corrective and preventive actions. • Developing impact statements, maintaining accurate operational records, and ensuring data hygiene across operational tools. • Collaborating with product teams to support development initiatives that improve operational efficiency and reliability. • Supporting release readiness and operational acceptance activities with cross-functional stakeholders. • Maintaining compliance with corporate training, time attestation, and internal governance requirements. • Providing after-hours on-call support and responding to operational escalations as needed. • Demonstrating the organization’s core values in all operational activities and leadership behaviors.

• You'll own real projects with real stakes • Analyzing unit economics at the individual facility level • Helping identify areas for growth • Building or improving operational playbooks • Conducting customer and competitive research • Bringing analytical rigor to financial modeling • Managing strategic initiatives as needed

• Own and drive platform growth including traffic, conversion rates, and buyer lifetime value • Design and execute strategies to scale marketplace liquidity (buyers + suppliers) • Build a repeatable demand generation engine • Build and lead sales, marketing, and strategic partnerships • Develop scalable lead generation and acquisition funnels • Oversee CRM systems, marketing automation, and revenue operations • Partner with engineering to deploy AI-powered supplier matching and quote automation • Shape the product roadmap to maximize adoption, retention, and monetization • Identify automation opportunities across sourcing, quoting, and vendor discovery • Manage financial planning, budgets, and operating metrics • Prepare the company for external fundraising and investor engagement • Represent Trustbridge with clients, partners, and investors