A1 Garage Door Service

• Manage large amounts of incoming phone calls and internal transfers from other departments • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Schedule service appointments as needed • Address inquiries about repairs and maintenance • Review and manage billing and invoice inquiries • Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution • Keep accurate records of customer interactions and account related information • Ensure a positive customer experience throughout every interaction • Uphold all company policies and procedures

Role Description The Door Fulfillment Specialist plays a mission-critical role in driving the success of our door sales and installation operations. Acting as the bridge between Install Coordination, Purchasing, and field execution, this position ensures every order flows seamlessly from sale to installation. The Door Fulfillment Specialist is responsible for converting door packages, managing purchase orders, confirming material readiness, and maintaining exceptional accuracy and speed in every step of the fulfillment process. This role directly influences installation timelines, technician productivity, and overall customer satisfaction by ensuring every order is fulfilled accurately and on schedule. What You’ll Do - Order Conversion & Job Accuracy - Convert door packages into Install Jobs within one (1) business day; same-day or next-day jobs must be converted immediately. - Review each job for completeness and accuracy, including PO location, material list, billable hours, and scheduling details. - Verify that all orders align with correct install types, job classes, and technician assignments. - Material & Vendor Coordination - Create and manage purchase orders in ServiceTitan for doors, openers, and accessories. - Communicate with vendors to confirm product availability, lead times, and substitutions. - Ensure all door orders are accurately tracked through fulfillment and delivery. - Escalate shortages, delays, or material issues to the Manager of Purchasing & Door Fulfillment for resolution. - Recalls, Warranties & Cancellations - Convert or process warranty and recall requests within one (1) business day of submission. - Manage cancellation requests promptly, including canceling POs, updating Install Jobs, and notifying the Torch Team for potential save attempts. - Cross-Functional Communication - Collaborate with scheduling teams to anticipate material needs and prevent install delays. - Partner with Procurement and Purchasing teams to ensure consistent accuracy and flow in door order processing. - Performance & Continuous Improvement - Monitor fulfillment KPIs including order turnaround time, accuracy rate, and on-time installation readiness. - Identify and communicate process inefficiencies or recurring issues to leadership. - Support implementation of best practices and SOP updates to improve speed, accuracy, and consistency. Qualifications - 2–4 years in purchasing, order fulfillment, install coordination, or related supply chain roles; trade or construction industry experience preferred. - Strong understanding of garage door components, configurations, and related hardware highly preferred. - ERP/CRM system proficiency (ServiceTitan preferred), Excel and data management competency. - Strong written and verbal communication skills for internal and vendor coordination. - Detail-oriented with strong follow-through and ability to manage multiple priorities in a fast-paced environment. Key Attributes for Success - Operates with urgency and precision to meet fulfillment timelines. - Dependable, accountable, and solution-oriented in resolving issues. - Thrives in a high-volume, fast-paced environment. - Passionate about accuracy, customer satisfaction, and team collaboration. Benefits - Medical, dental, vision, 401K - Paid Time Off - Weekly Pay - Internal Promotion opportunities - Company swag (Please note: benefits are not available for part time, temporary or contract roles)

• Manage large amounts of incoming phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Keep accurate records of customer interactions and account related information

As an A1 Customer Engagement Specialist, Inbound, you will act as a liaison, provide product/services information, answer questions, schedule service appointments, and work collaboratively to resolve any emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services. This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC) You Should Apply If: ✔️You are a master of ownership. You see a problem; you solve the problem! 🧑‍🤝‍🧑You like to help people, and your job description is just a guideline ‍⚙️Your peers describe you as ethical and reliable ‍‍⚡You move fast, you’re always busy and no task is too small or too big ‍📈 You are self-motivated, and customer focused; you know how to close the deal! You Shouldn’t Apply If: - You prefer working where there is no one to talk to - Computer systems/software scare you. We don’t use much paper around here The Job: - Manage large amounts of incoming phone calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Meet personal/team sales targets and call handling quotas - Keep accurate records of customer interactions and account related information Basic Requirements: - Be nice! I know, we shouldn’t have to say that, but we mean it - Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends (on-site and remote positions available) - A minimum of 12 months call center experience, upselling preferred - Strong phone contact handling skills and active listening - Strong knowledge of computer systems and software - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize, and manage time effectively - Must be able to type 40 wpm or more - Strong written and verbal communication skills - Strong reading comprehension as well as basic math skills are required - Ability to take on additional tasks as needed - Ability to pass a pre-employment drug test (not including THC) and criminal background check - Employment requires current eligibility to legally work in the United States Benefits and other cool stuff: · Medical, dental, vision, 401K · Paid Time Off · Weekly Pay · Internal Promotion opportunities · Company swag (Please note: benefits are not available for part time, temporary or contract roles) A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

The Install Coordinator is a key driver of our customer experience, ensuring every project moves smoothly from sale to installation. This role serves as the communication hub between customers, sales representatives, and vendors—bringing organization, attention to detail, and proactive problem-solving to every order. By managing materials, schedules, and updates, the Install Coordinator helps turn promises made in the field into successful, on-time installations that exceed customer expectations. This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC) What You’ll Do - Coordinate and schedule customer installations, ensuring all requirements are met for a successful install - Maintain clear and timely communication with customers regarding order status, next steps, and scheduling - Collaborate with sales representatives to resolve incomplete or unclear order information - Support sales reps in real time by answering questions and assisting with scheduling in-stock doors while they are onsite with customers - Create and record accurate purchase orders to support proper accounting and inventory tracking - Communicate regularly with vendors, sales teams, and customers to ensure smooth order fulfillment - Spend most of your day on the phone coordinating orders, schedules, and updates What You’ll Bring - Strong written and verbal communication skills - High attention to detail with the ability to manage data entry accurately - Proven problem-solving and negotiation skills - Comfort working independently as well as collaboratively with cross-functional teams - Flexibility to work extended hours when project demands require it - Proficiency with computer systems and software; experience with ServiceTitan is a plus - Working knowledge of Microsoft Office (Word, Excel, Outlook) - Ability to multitask across multiple systems and applications simultaneously Key Attributes for Success - Exceptionally organized with a strong sense of ownership and accountability - Customer-focused mindset with the ability to build rapport and trust - Comfortable and confident communicating by phone throughout the day - Proactive self-starter who anticipates issues and resolves them efficiently - Adaptable and calm under pressure in a fast-paced, deadline-driven environment - Strong team player who enjoys supporting sales and operations for shared success Benefits and other cool stuff: · Medical, dental, vision, 401K · Paid Time Off · Weekly Pay · Internal Promotion opportunities · Company swag (Please note: benefits are not available for part time, temporary or contract roles) A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.