This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description FinStrat Management ("FSM") is looking for a proactive, highly organized recent graduate to manage core business applications and IT functions for a growing fractional CFO firm. You'll follow evolving best practices and contribute to workflow documentation as processes mature. This is a great opportunity to grow your career at the intersection of IT operations and business systems in a fast-paced professional services environment. Responsibilities - Client Onboarding — Finance Platform Setup - Configure and manage client finance platforms during onboarding (e.g., QuickBooks Online, Bill.com, Ramp) and set up shared inboxes such as client-provided finance@ credentials in Front. - Provision and manage team access to client systems, ensuring the right CFOs, controllers, and analysts have appropriate permissions. - Create and maintain SOPs for client onboarding workflows, platform setup, and access provisioning as processes evolve. - Internal Systems Support (Tier 1 / Tier 2) - Serve as Tier 1/Tier 2 support for internal users via Slack, email, and ticketing system. - Troubleshoot hardware/software issues, connectivity problems, and access errors. - Escalate complex issues to Operations / IT leadership as the default path. - System Maintenance, Documentation & SOPs - Own and maintain the internal knowledge base, IT documentation, and operational SOPs, building and refining as workflows evolve. - Implement and monitor security protocols (MFA, SSO, access reviews). Qualifications - Bachelor's degree in Information Technology, Business Information Systems, or a related field (recently completed or expected). - Proficiency with Gmail, Drive, Groups, admin console and Microsoft Office. - Familiarity with permissions management and tools like Google Admin, Front, and Slack. - Strong organizational and communication skills. - A proactive, self-managing work ethic. Requirements - Internship or project experience in IT support or systems administration. - Experience working with remote teams. - Familiarity with security compliance standards (SOC 2, ISO 27001). - Hands-on experience with Google Workspace administration.

• Conduct comprehensive audits of existing customer infrastructure to collect data on hardware, storage, and networking. Develop detailed audit reports that identify critical deficiencies, technical debt, and risks. • Build and drive the 'Target State' architecture vision across public and private cloud environments. Create multi-year modernization roadmaps that leverage the right mix of technology—optimizing costs by using public cloud for variable workloads while keeping sensitive operations secure in private clouds or on-premises. • Drive large-scale migrations from legacy on-premises infrastructure to modern hybrid and multi-cloud architectures. Partner with stakeholders to align technology investments with business priorities, focusing on ROI and performance optimization. • Architect scalable, secure, and resilient enterprise-wide systems. Incorporate microservices, zero-trust security, and automated disaster recovery tailored for both public cloud scalability and private cloud control. • Act as a primary advisor to executive leadership (CTOs/CIOs). Translate complex technical trade-offs into actionable business value propositions. • Define and enforce architectural principles and policies across all deployment models. Chair Architecture Review Boards (ARB) to ensure projects adhere to enterprise security and compliance standards (e.g., NIST, ISO 27001, GovRAMP). • Lead proof-of-concepts (PoCs) for emerging technologies like AI-driven automation, serverless computing, and edge computing to accelerate digital transformation.

• Own our identity stack—Okta and Google Workspace—and design a secure, seamless access experience across the company. • Architect automated joiner, mover, and leaver workflows that provision and deprovision access in minutes—not days. • Build and manage AI-powered workflows using tools like ChatGPT, Claude, Gemini, n8n, or Zapier to eliminate repetitive IT tasks. • Oversee Zendesk as a product—not just a ticket queue—designing automation, routing logic, and self-service systems that reduce manual work. • Partner with our Managed Service Providers (MSPs) and hold them accountable to OfficeSpace standards. • Drive endpoint health and compliance across macOS (JAMF) and Windows (Intune / Endpoint Manager). • Audit and optimize SaaS usage—Slack, Zoom, Okta, and more—to reduce waste and improve security. • Lead hardware procurement, inventory strategy, and asset lifecycle management across the US, Canada, and Costa Rica. • Collaborate with InfoSec to identify vulnerabilities and strengthen our security posture. • Maintain clear, source-of-truth documentation for systems, automations, and processes. • Support local infrastructure at our San Jose office (network, routers, switches, wireless) 1–2 days per week onsite. • Contribute technical leadership to cross-functional company initiatives.

Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst I serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support through substantial phone interaction and direct customer engagement. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction. Key Responsibilities The System Support Analyst is accountable for delivering expert technical support and ensuring optimal system performance through the following priorities: - Provide responsive technical support by addressing customer problems via phone and portal, actively monitoring client sites, and resolving cases in a timely manner while managing and exceeding customer expectations through excellent service delivery. - Diagnose and resolve complex technical issues by analyzing root causes and troubleshooting challenging problems relating to software applications, Windows operating systems, SQL Server databases, and related technologies to restore system functionality and minimize downtime. - Maintain comprehensive documentation by logging all incidents and problems within ServiceNow ticketing system, ensuring accurate records that support knowledge sharing and continuous improvement of support operations. - Configure and deploy software solutions by installing and configuring InteleShare software to assist in customer deployments, editing configuration files, and ensuring systems meet customer operational requirements. - Ensure service level compliance by prioritizing work based on service level agreements (SLAs), escalating incidents beyond current skill set to appropriate teams, and consistently meeting or exceeding Support specifications. - Contribute to knowledge management by participating in knowledge sharing activities, publishing Knowledge Base articles, and supporting ad hoc projects to improve InteleShare support operations. - Availability to work Monday-Friday 7am-4pm Eastern time Qualifications Qualifications & Experience - Minimum 1-2 years of experience in Windows administration and technical customer support - Excellent knowledge of Microsoft Windows operating systems for both servers and workstations - Demonstrated customer service excellence with strong client-facing skills - Excellent verbal and written communication skills in English or equivalent - Strong problem-solving and analytical abilities with high attention to problem description, detail, and impact - Proven ability to work effectively under pressure in a client-facing environment - Ability to work remotely using secure connections, phone, and remote desktop-sharing tools Preferred Qualifications & Special Requirements - Experience running queries in SQL databases - Knowledge of Linux operating systems - Excellent knowledge of Mac OS - Experience with SaaS or cloud environments - Experience in medical or research environments, including familiarity with DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging systems, PACS (Picture Archiving and Communication System), or RIS (Radiology Information System) Travel Requirements - N/A This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 27.00 - USD 32.00 - hourly