• Own our identity stack—Okta and Google Workspace—and design a secure, seamless access experience across the company. • Architect automated joiner, mover, and leaver workflows that provision and deprovision access in minutes—not days. • Build and manage AI-powered workflows using tools like ChatGPT, Claude, Gemini, n8n, or Zapier to eliminate repetitive IT tasks. • Oversee Zendesk as a product—not just a ticket queue—designing automation, routing logic, and self-service systems that reduce manual work. • Partner with our Managed Service Providers (MSPs) and hold them accountable to OfficeSpace standards. • Drive endpoint health and compliance across macOS (JAMF) and Windows (Intune / Endpoint Manager). • Audit and optimize SaaS usage—Slack, Zoom, Okta, and more—to reduce waste and improve security. • Lead hardware procurement, inventory strategy, and asset lifecycle management across the US, Canada, and Costa Rica. • Collaborate with InfoSec to identify vulnerabilities and strengthen our security posture. • Maintain clear, source-of-truth documentation for systems, automations, and processes. • Support local infrastructure at our San Jose office (network, routers, switches, wireless) 1–2 days per week onsite. • Contribute technical leadership to cross-functional company initiatives.

Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst I serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support through substantial phone interaction and direct customer engagement. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction. Key Responsibilities The System Support Analyst is accountable for delivering expert technical support and ensuring optimal system performance through the following priorities: - Provide responsive technical support by addressing customer problems via phone and portal, actively monitoring client sites, and resolving cases in a timely manner while managing and exceeding customer expectations through excellent service delivery. - Diagnose and resolve complex technical issues by analyzing root causes and troubleshooting challenging problems relating to software applications, Windows operating systems, SQL Server databases, and related technologies to restore system functionality and minimize downtime. - Maintain comprehensive documentation by logging all incidents and problems within ServiceNow ticketing system, ensuring accurate records that support knowledge sharing and continuous improvement of support operations. - Configure and deploy software solutions by installing and configuring InteleShare software to assist in customer deployments, editing configuration files, and ensuring systems meet customer operational requirements. - Ensure service level compliance by prioritizing work based on service level agreements (SLAs), escalating incidents beyond current skill set to appropriate teams, and consistently meeting or exceeding Support specifications. - Contribute to knowledge management by participating in knowledge sharing activities, publishing Knowledge Base articles, and supporting ad hoc projects to improve InteleShare support operations. - Availability to work Monday-Friday 7am-4pm Eastern time Qualifications Qualifications & Experience - Minimum 1-2 years of experience in Windows administration and technical customer support - Excellent knowledge of Microsoft Windows operating systems for both servers and workstations - Demonstrated customer service excellence with strong client-facing skills - Excellent verbal and written communication skills in English or equivalent - Strong problem-solving and analytical abilities with high attention to problem description, detail, and impact - Proven ability to work effectively under pressure in a client-facing environment - Ability to work remotely using secure connections, phone, and remote desktop-sharing tools Preferred Qualifications & Special Requirements - Experience running queries in SQL databases - Knowledge of Linux operating systems - Excellent knowledge of Mac OS - Experience with SaaS or cloud environments - Experience in medical or research environments, including familiarity with DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging systems, PACS (Picture Archiving and Communication System), or RIS (Radiology Information System) Travel Requirements - N/A This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 27.00 - USD 32.00 - hourly

• Articulate, create and promote Enterprise API logical architecture and patterns including any interim/transition states • Collaborate and guide architecture patterns, enterprise platform adoption across multiple cross functional teams forwarding EAI strategy • Build AI agents and automation frameworks that strengthen API governance, helps creations of AI ready APIs, detects/resolves gaps, and accelerates lifecycle quality • Drive governance standards adoption across the enterprise by partnering with architecture, engineering, security, data, and business teams to apply reusable API patterns and guide alignment with the enterprise API strategy • Research, establish and champion guardrails, standards and governance of APIs following evolving Agentic needs across the enterprise • Influence teams to apply API governance through architecture reviews, governance forums, and technical leadership—driving measurable outcomes in conformance, consistency, reuse, operational efficiency and platform-first thinking • Evolve of APIs – compliance to standards, performance etc by partnering and suggesting improvements for API owners throughout the enterprise • Create strategies, guide enterprise initiatives & roadmap for governance across multiple streams along with proposing and displaying relevant executive metrics, presentations and analytics • Lead engineering of shared/platform capabilities to allow federated Enterprise API development • Architect analytics ecosystems and lead program governance/development of executive governance dashboards including adoption metrics, conformance, lifecycle maturity, and platform usage insights • Deliver executive-level presentations showcasing KPI trends, API ecosystem, and enterprise‑wide integration outcomes • Coach architects and engineering teams in modern API design, event-driven architectures, integration best practices, and Agile product engineering • Improve engineering velocity, scalability, quality, and API ecosystem maturity

What success looks like in this role: • Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including:  o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and  o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years’ experience in area of responsibility This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.