• Articulate, create and promote Enterprise API logical architecture and patterns including any interim/transition states • Collaborate and guide architecture patterns, enterprise platform adoption across multiple cross functional teams forwarding EAI strategy • Build AI agents and automation frameworks that strengthen API governance, helps creations of AI ready APIs, detects/resolves gaps, and accelerates lifecycle quality • Drive governance standards adoption across the enterprise by partnering with architecture, engineering, security, data, and business teams to apply reusable API patterns and guide alignment with the enterprise API strategy • Research, establish and champion guardrails, standards and governance of APIs following evolving Agentic needs across the enterprise • Influence teams to apply API governance through architecture reviews, governance forums, and technical leadership—driving measurable outcomes in conformance, consistency, reuse, operational efficiency and platform-first thinking • Evolve of APIs – compliance to standards, performance etc by partnering and suggesting improvements for API owners throughout the enterprise • Create strategies, guide enterprise initiatives & roadmap for governance across multiple streams along with proposing and displaying relevant executive metrics, presentations and analytics • Lead engineering of shared/platform capabilities to allow federated Enterprise API development • Architect analytics ecosystems and lead program governance/development of executive governance dashboards including adoption metrics, conformance, lifecycle maturity, and platform usage insights • Deliver executive-level presentations showcasing KPI trends, API ecosystem, and enterprise‑wide integration outcomes • Coach architects and engineering teams in modern API design, event-driven architectures, integration best practices, and Agile product engineering • Improve engineering velocity, scalability, quality, and API ecosystem maturity

What success looks like in this role: • Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including:  o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and  o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years’ experience in area of responsibility This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Technical Services Engineer I is an entry-level position and works primarily with end users to provide support and complete documented, process tasks as needed. They provide technical support services either remote (phone, email, web-chat) or in person. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount. Hours are Monday-Friday, 8am-5pm ET, and providing on-call/after hours, including weekends, when necessary. What You'll Do: - Provide first contact end-user support via telephone, or email - Follow-up on open tickets, keeping the clients informed of any updates to their tickets along the way - Record, track, and document the service desk incident within the ticketing system - Collaborate with other members of the team to identify solutions to customer support requests and escalate to more senior team members or external resources as needed - Provide first-tier support to end users for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, VPN Clients, Spam Filtering, and hardware troubleshooting - Add users, remove users, reset passwords, and change folder permissions - Basic understanding of how IP addresses, subnet masks, gateways, and DNS addresses work - Providing on-call/after hours work when necessary; including weekends Qualifications - Experience working with Office 365 Suite (Exchange Online, SharePoint Online, Teams) from a user/helpdesk administrator perspective - Experience with Windows 10 and 11/Mac OS X/iOS and Android Devices in a corporate environment, including AzureAD Domain Join and Autopilot - Understanding of server and network device hardware and functions - Preferred Technical Certifications: CompTIA A+, Network+, Security+, Microsoft 365 - Ability to understand and adopt the principles of C3’s Core Values - Stellar written/verbal communication and customer service skills to successfully maintain a high level of collaboration and interaction with clients and colleagues - The ability to diffuse potentially difficult situations with angry or unpleasant clients on a regular basis - Sound judgement and decision-making skills to be able to independently make decisions that affect customers without always being able to consult with a supervisor - The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment - The ability to perform a variety of duties, often changing from one task to another of a different nature - A strong attention to detail so work is accurate and complete - An Associate or Bachelor’s degree in Information Technology or related field preferred - Veteran preferred Benefits - To be a part of one of the fastest-growing companies in America, and a talented team to back you up - An awesome culture, backed up by winning several Best Places to Work awards - Remote work opportunities - Medical, Dental, Vision Insurance - Four Weeks of Paid Time Off (vacation & sick leave) - Four weeks of Paid Maternity and Paternity leave - Two days of Paid Volunteer Time - 401(k) with 4% Company Match - Company Bonus Structure - Tuition Reimbursement - Employer-sponsored Disability & Life Insurance - Professional Development Company Description C3 Integrated Solutions is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, C3 Integrated Solutions will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

• Responsible for building a team to support BitMEX globally • Identify processes and procedures beneficial to the company and implement them • Manage IT spend and budget • Ensure IT team is empowered to perform their tasks • Cultivate excitement for learning and growth • Set and meet company expectations • Transition technical hands-on responsibilities to the growing team • Scale solutions to meet business requirements proactively