Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: As an Implementation Conversion Analyst, you will work directly with clients to guide them through the transition to FIS systems. A day in the life includes analyzing client data and processes, creating data maps, validating conversion accuracy, and supporting clients through testing, training, and go‑live. You’ll serve as a trusted advisor, helping clients understand our products and ensuring a seamless, accurate conversion experience. About the team: You’ll join a collaborative, client‑focused team specializing in system conversions and product implementations for FIS. The team partners closely with clients, developers, product experts, and conversion specialists to ensure accurate data migrations and successful onboarding to FIS platforms. What you will be doing: - Analyze client products, services, and operational requirements through structured information-gathering sessions to ensure proper configuration for FIS platforms. - Perform data analysis and product mapping; identify any customization needs and collaborate with programming teams. - Create detailed data maps and transaction workflows to define how all fields convert to FIS systems; refine through validation. - Test customized software and review conversion results with clients, ensuring accuracy and securing formal acceptance. - Document post‑conversion processes, forms, and reports; recommend new procedures as needed. - Validate data accuracy through reports, balancing, and test scripts; ensure conversion readiness by directing client testing and review activities. - Customize FIS software using authoring tools (e.g., modifying screens, fields, forms, products, and tables). - Provide ongoing expertise throughout the project, answer client questions, and guide system usage. - Deliver training, including train‑the‑trainer sessions, and support clients onsite during conversion and post‑conversion activities including reconciliation, error resolution, and client sign-off. - Perform additional responsibilities as required. What you bring: - Ability to translate client requirements into clear technical specifications. - Strong analytical, problem‑solving, communication, and documentation skills. - High attention to detail and comfort managing complex projects independently. - Bachelor’s degree in business or related field, or equivalent experience. - Experience in client‑facing or technical analysis roles. - Required work hours: Monday–Friday, 8–5 (or specify alternative). - Overtime required: Occasional, based on project milestones. - Weekends required: Rare, only during critical conversion windows. - Travel percentage: Typically low; varies by project needs. Added Bonus if you have - Financial Institution accounting knowledge - Technical mapping or data conversion experience - Client relationship management expertise What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: - A voice in the future of fintech - Always-on learning and development - Collaborative work environment - Opportunities to give back - Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SmithRx is looking for a Senior Implementation Manager to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As a Senior Implementation Manager, you have end-to-end accountability for the overall implementation project. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes. - Be the primary face to the client during the implementation process - Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation - Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds - Create and maintain a detailed project plan and open items log for project monitoring purposes - Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live - Monitor progress using weekly status reporting formats - Assist with escalated client issues, member issues, project issues, etc. - Provide go-live support - Facilitate internal Post Implementation Review meetings - Provide mentoring and support to other team members - Support high-volume, high-profile clients - Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement - Assist the implementation team with new hire onboarding and shadowing - Lead ad-hoc project requests - Lead process improvement efforts and focus groups - Serve as a liaison with cross-functional teams - Lead and provide support to the implementation team as process questions arise whether via email or via slack Qualifications - Bachelor's degree or equivalent work experience required - Healthcare and/or pharmacy experience strongly preferred - 8-12 years of professional work related experience required - Salesforce experience preferred - Microsoft Office literacy - Strong communication skills via face-to-face meetings, conference calls and written correspondence - Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments - Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven - Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-term and long-term disability - Discretionary Paid Time Off - Paid Company Holidays - Wellness Benefits - Commuter Benefits - Paid Parental Leave benefits - Employee Assistance Program (EAP) - Well-stocked kitchen in office locations - Professional development and training opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Success organization helps SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with customers’ operational leadership, communicating the value of our services in the context of customers’ business objectives with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. As the Manager of the Implementation team, you lead a high caliber team of implementation professionals responsible for the overall implementation, project management and relationship management of SmithRx customers for a successful onboarding to our solution. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for our client’s leadership. The Customer Success organization begins involvement with their clients at implementation kick-off and develops and executes the project planning for new clients and changes with existing clients, orchestrating the involvement of additional SmithRx teams to ensure the client is achieving its stated business goals. - Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation. - Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations. - Ensures that implementations are completed on time, within budget, and meet client expectations. - Provides input to strategic decisions that affect the implementation processes and team members. - Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training. - Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures. - Accountable for customer satisfaction of the client implementation. - Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support. - Maintain a comprehensive understanding of business challenges faced by customers. - Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary. - 10% travel may be required. Qualifications - Bachelor’s degree required - Requires 5+ years of managerial experience - Requires 8+ years of implementation and project management experience, managing multiple projects simultaneously - Requires previous experience within healthcare, pharmacy benefits management (PBM), and third-party administrator (TPA) - Ability to work independently as well as part of an extended, cross-functional team - Conflict resolution skills - Empathetic communicator with a consultative approach, able to see things from other person's point of view - Robust analytical skills; advanced skills in Microsoft Excel and ability to work in different systems simultaneously - Strong communication skills via face-to-face meetings, conference calls and written correspondence - Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments - Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven - Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-term and long-term disability - Discretionary Paid Time Off - 12 Paid Holidays - Wellness Benefits - Commuter Benefits - Paid Parental Leave benefits - Employee Assistance Program (EAP) - Well-stocked kitchen in office locations - Professional development and training opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Consultant supports the commercialization of software products by assisting the business with new client implementations, which include application build, timeline and budget monitoring, end-user training, and stabilization check-ins. The Implementation Consultant leads with a Customer Service attitude to generate early satisfaction with the software products. - Lead customers through the software implementation lifecycle, including planning, configuration, data migration, testing, training, and project close. - Review and interpret executed statements of work to develop implementation plans and timelines. - Maintain project documentation, including timelines, meeting notes, and configuration records. - Guide customers through application configuration, security setup, and workflow alignment. - Process, validate, and reconcile system data during data load and testing phases. - Troubleshoot configuration and customization requests in collaboration with development teams. - Facilitate end-user training and support system adoption. - Obtain customer sign-off at key milestones to confirm system configuration meets expectations. - Document user feedback and provide insights to product teams for future enhancements. - Partner with Customer Success Managers to ensure a smooth transition to post-implementation support. - Manage multiple concurrent implementation projects and prioritize work effectively. - Collaborate with cross-functional teams, including Product, Development, and Customer Success. - Participate in department initiatives and special projects as assigned. - Provide feedback to improve implementation materials, documentation, and processes. - Complete assigned product support rotations through the Help Desk platform. - Continue developing technical and implementation skills with guidance from senior team members. Qualifications - Bachelor’s degree or equivalent experience. - Intermediate experience with Microsoft Suite including Excel, PowerPoint, Outlook. - Minimum 2 years of supporting software implementations and data management initiatives or equivalent experience. - Ability to learn complex health care financial and operational concepts. - Project leadership and internal/external stakeholder collaboration experience. - Strong analytical, critical thinking, and problem-solving skills in data analytics. - Excellent written and verbal communication skills with the ability to translate business needs to cross-functional teams. - Ability to work both independently and collaboratively while managing priorities in a fast-paced, evolving environment. - Exceptional customer service orientation and strong emotional intelligence. - Intermediate familiarity with Azure and development team workflows. - Knowledge of the health care industry. Requirements - Advanced experience with Excel and Oracle BI. - Experience with project management tools (SmartSheets, Notion, etc.) and software implementation. - Experience managing and analyzing large datasets with emphasis on data management concepts and related technology tools. - Advanced knowledge of the health care industry and clinical education. Benefits - Competitive total compensation package. - Medical and dental coverage at no premium cost for employees. - 401(k) and profit-sharing retirement plans. - Flexible spending accounts. - Paid time off (PTO). - Company-paid holidays. - Gender-neutral parental leave. - Bereavement and pet leave. - Continuing education and professional accreditation sponsorship. - Life and AD&D insurance. - Short- and long-term disability. - Employee assistance program. - Mental health support program. - Additional perks. Company Description Clinician Nexus enables health care organizations to build thriving clinician teams with industry-leading technology products, workforce and compensation analytics, and automated workflow solutions. Backed by extensive technical expertise and industry-leading data, we deliver innovative approaches to help clients plan, educate, and engage their clinical workforce at every stage of the lifecycle. We are committed to providing our clients with outstanding guidance and support as they work to shape the future of health care.