• Manage operational processes for Experience Reviews, Audits, and Customer Programs • Oversee intake and scheduling for research-related events • Maintain metrics, reporting mechanisms, and research-related data (Excel, dashboards) • Drive multiple initiatives concurrently in a fast-moving environment • Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies • Maintain process documentation across cross-functional partnerships • Partner with procurement to ensure vendor compliance with security, privacy, and legal standards • Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango) • Maintain AI/agent tooling used across the team • Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting) • Create dashboards to report on tool usage and research data • Organize, update, and distribute research best practices, templates, and guides • Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality • Maintain researcher handbook resources and internal/external research insights sites • Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels • Build monthly newsletters and support structured communication channels • Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows

• As a Research Operations Program Manager, you will help build and scale global programs that strengthen the impact of a world‑class UX Research organization. • You’ll streamline operations, connect people and tools, and remove barriers so researchers can focus on high‑impact work. • This role requires an AI‑first mindset—leveraging automation, copilots, and agent‑based workflows to improve operational efficiency across research programs. • Your work will enhance operational excellence, governance, tooling, knowledge management, and communications across the research ecosystem.

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. The FWA Program Manager will be primarily responsible for the design, implementation, and management of the company’s FWA Program, providing expertise to staff in developing processes for tracking, investigating, and managing suspected FWA complaints. The role will analyze, report and monitor the FWA prevention efforts and provide recommendations to leadership on matters related to FWA compliance. The program manager will track and report company activities to ensure compliance with state and federal FWA requirements. Essential Responsibilities: - In collaboration with the Corporate Compliance Officer and other business unit leaders, build and maintain a structure around an FWA and payment integrity program supported by policies, processes, procedures, workflows, and technology. Develop and maintain FWA policies and procedures and implement a comprehensive FWA program. - Chair the Program Integrity Committee and collaborate on the development of the annual work plan which will outline and detail the annual FWA audit and monitoring plan. - Develop and maintain an FWA log and tracking system. - Proactively and independently researches FWA issues and effectively employ investigative resources/techniques. - Maximize the recoveries and avoidance for Medicare and Medicaid claims payments with a demonstrated ability to achieve results. - Work to develop prospective and retrospective fraud and abuse detection, investigation, recovery and avoidance through the use of data sources for data mining and analytics to proactively seek out outlying claims activities and investigate for fraud, waste, and abuse. - Develop, translate, and execute strategies or functional/operational objectives for the company with regard to fraud, waste, and abuse. - Responsible for notification of MEDIC of potential fraud activities. - Responsible for notification of state and other federal agencies of potential fraud activities. - Assist in the development and presentation of FWA training presentations. - Serve as primary point of contact for external oversight agencies to include the MEDIC and OHA Medicaid Fraud Unit. - Serve as a member of the Corporate Compliance Committee reporting on FWA matters across all lines of business. - Responsible for creating and presenting FWA reports to the Audit and Compliance Committee of the Board. - Manage and oversee the preparation and submission of FWA regulatory reporting requirements to CMS and OHA. - Regularly attend fraud related meetings with OHA. - Responsible for oversight, management, development, implementation, and communication of the FWA program. Supporting Responsibilities: - Participate in compliance initiatives as needed. - Perform day-to-day tasks of the compliance department as needed. - Meet department and company performance and attendance expectations. - Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. - Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 8 years related experience in fraud, waste, and abuse investigations, payment integrity processes, and data mining and analysis of health care claims. Minimum of 4 years of experience implementing or maintaining a fraud, waste, and abuse and payment integrity program in health care. Experience with regulatory agency reporting and interaction as it relates to fraud, waste, and abuse. Minimum 4 years of related experience with Medicare and/or Medicaid programs required. Education, Certificates, Licenses: Bachelor’s degree in business, management, health care administration or other related field or Associate’s degree and equivalent work experience required. Master’s degree in business, management, or health care administration preferred. Fraud examiner certification preferred. Knowledge: Ability to gain a thorough understanding of PacificSource compliance initiatives. Ability to organize large projects that involve working with multi-functional teams under strict deadlines. Ability to build a program from the ground up by developing people, process, and technology mechanisms to support the program. Ability to communicate effectively with all levels of the organization both verbally and in writing. Working knowledge of medical terminology. Ability to work under time pressures, and to deal with emotional situations. Competencies: Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Contributing to Team Success Planning and Organizing Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $83,310.45 - $145,793.28 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: - We are committed to doing the right thing. - We are one team working toward a common goal. - We are each responsible for customer service. - We practice open communication at all levels of the company to foster individual, team and company growth. - We actively participate in efforts to improve our many communities-internally and externally. - We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. - We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Job Summary: We are seeking a Senior Program Manager to lead and manage the execution of complex, cross-functional product development programs spanning our consumer skincare brands. This role combines hands-on project leadership with people management responsibilities. The ideal candidate will bring demonstrated experience in regulated product development, and a clear understanding of skincare cosmetic and OTC commercialization processes. In addition to owning critical project timelines and stakeholder engagement, the Senior Program Manager will ensure the right team resources are assigned to the right initiatives, balancing team workload and capacity across a dynamic portfolio. Reporting to: Director, Commercialization & Sustainability Location: Remote Salary Range: $115,00-$125,000 annually + annual performance bonus * the final salary offered will depend upon factors that may include but are not limited to the quality and length of experience, education and geographic location. Responsibilities: - Lead the end-to-end execution of assigned projects from concept through launch across skincare categories. - Develop and maintain integrated project plans outlining key deliverables, milestones, dependencies, and risks aligned with strategic goals. - Manage a team of project managers, ensuring clear project ownership, balanced workloads, and appropriate resource allocation. - Assess and adjust team assignments based on bandwidth and shifting priorities, ensuring high productivity and sustainable pacing. - Facilitate cross-functional collaboration across R&D, Regulatory, Product Development, Packaging, Creative, Marketing, Quality, Supply Chain, and Manufacturing. - Ensure alignment with regulatory strategies, including FDA requirements (e.g. 510(k), OTC Monograph). - Collaborate with internal and external development partners, including contract manufacturers, to ensure integrated execution. - Lead structured problem-solving and issue resolution, surfacing roadblocks early and facilitating timely cross-functional decisions. - Maintain real-time visibility into project health via PM software (e.g., Smartsheet, Monday.com), including dashboards and critical path tracking. - Drive launch readiness by overseeing all executional workstreams, including non-saleable elements like merchandising, displays, and sampling. - Communicate effectively with senior leadership and stakeholders, translating technical and operational complexity into clear, actionable updates. Basic Qualifications: - Bachelor’s degree or higher in a relevant field. - 5–7+ years of project management experience in regulated consumer skincare - Demonstrated success managing complex development programs through regulatory and commercial milestones. - Prior experience leading or managing a team, with strong delegation and resource planning skills. - PMP certification or equivalent preferred. - Proficiency with project management tools such as Smartsheet, Monday.com, or MS Project. - Strong verbal and written communication skills, with the ability to manage both scientific detail and executive-level messaging. - Highly organized, proactive, and comfortable leading in a fast-paced, cross-functional environment. Company Summary: Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments. What Revance invests in you: - Competitive Compensation including base salary and annual performance bonus. - Flexible PTO (12 days' PTO), holidays, and parental leave. - Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more! This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.” Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.