Blueprint Technologies, LLC

Title: French Customer Support Agent - (Bench Team) Location: Bellevue United States Job Description: Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (French fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. Duties/Responsibilities: - Deliver world-class customer service by following established departmental policies, processes, and standards - Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. - Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. - May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution - Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries - Monitor client facing tools (MatterMost) and keep up with client updates and directives - Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues. - Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. - May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. - Be a champion of Blueprint's core values by amplifying those behaviors in the day to day - May be assigned to assist in other ticket queues as needed - Additional duties and special projects as assigned Education and Experience: - One year or more customer service experience or equivalent required - Associates degree or equivalent or relevant experience. Bachelor's degree preferred - Comfortable using computers and can perform initial level troubleshooting of computer and network issues. - Some online game knowledge and experience preferred Required Skills/Abilities: - Ability to maintain composure in stressful situations - Have a customer focus mindset - career orientation towards customer service. - Excellent verbal and written communication skills. - Written fluency in French & English languages - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong problem-solving skills. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Ability to maintain client productivity standards Preferred Qualifications: - Knowledge of Accounts tickets - Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Essential Functions: Availability: - Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. - Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: - Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. - Ability to sit at a workstation for extended periods, engaging with content on a monitor. - Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: - Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. - Role may require the ability to communicate in written form other languages as specified based on engagement requirements. - Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: - Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: - Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Title: Customer Support Agent - (Simplified Chinese Speaking) (Bench Team) Location: Bellevue United States Job Description: Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. What will I be doing? Blueprint is looking for a Customer Support Agent Bench Team (Simplified Chinese fluency) to join us as we build cutting-edge technology solutions! We are looking for a professional Individual contributor that has a passion for helping better our end customer experience. They ensure a fast, accurate, and personalized service to our customers they support; this includes research, investigation and flawless resolution. The Customer Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. Duties/Responsibilities: - Deliver world-class customer service by following established departmental policies, processes, and standards - Manage and respond to customer support tickets submitted by our customers within the established SLA, client standards and performance guidelines for LOB with focus on first-call resolution. - Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues to help diagnose problems. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. - May assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution - Coordinate internally with other teams as needed to provide feedback, identify/report trends and help resolve issues. May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries - Monitor client facing tools (MatterMost) and keep up with client updates and directives - Respond to customer help requests escalated from Tier 2 Agents and address the customer's needs, complaints, and other issues. - Employ critical thinking skills to make sound judgement calls and determine appropriate steps to make the best business decision for the client and user. - May collaborate with your manager to onboard new and existing agents into the Escalated Accounts space. - Be a champion of Blueprint's core values by amplifying those behaviors in the day to day - May be assigned to assist in other ticket queues as needed - Additional duties and special projects as assigned Education and Experience: - One year or more customer service experience or equivalent required - Associates degree or equivalent or relevant experience. Bachelor's degree preferred - Comfortable using computers and can perform initial level troubleshooting of computer and network issues. - Some online game knowledge and experience preferred Required Skills/Abilities: - Ability to maintain composure in stressful situations - Have a customer focus mindset - career orientation towards customer service. - Excellent verbal and written communication skills. - Written fluency in English language - Written fluency in Simplified Chinese language - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong problem-solving skills. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Ability to maintain client productivity standards Preferred Qualifications: - Knowledge of Accounts tickets - Ability to troubleshoot Accounts ticket issues independently and as a collective Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Essential Functions: Availability: - Must work a hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. - Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: - Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. - Ability to sit at a workstation for extended periods, engaging with content on a monitor. - Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: - Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. - Role may require the ability to communicate in written form other languages as specified based on engagement requirements. - Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: - Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: - Reasonable accommodations may be made to enable individuals with disabilities to perform the job. FLSA - Job Classification:  Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Provide essential support to senior leaders by managing complex calendars, coordinating travel arrangements, and planning events. Contribute to operational efficiency and maintain high-level administrative functions within a dynamic technology...

Title: Executive Administrative Assistant Location: Redmond United States Job Description: Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology a a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint. We are looking for an Executive Administrative Assistant to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers. In this role, you will provide essential support to senior leaders within a global enterprise sales organization, playing a crucial part in maintaining the operational efficiency of a virtual, worldwide team. This position is embedded within a high-level technology environment, where you'll have the opportunity to engage with senior executives and influence business administration across various platforms and support functions. Your work will be instrumental in ensuring smooth calendaring, travel arrangements, and expense management, directly contributing to the success of key projects and initiatives. Responsibilities: - Calendar Management (60-70%): Fully manage the calendars of senior leaders, ensuring consistency and alignment with organizational priorities. Handle complex scheduling across different time zones and maintain a high level of coordination. - Expense Reporting (15%): Prepare, submit, and manage expense reports for senior leadership, ensuring accuracy and timely submissions. Review and approve invoices, financial statements, and other financial documents as needed. - Travel Coordination (15%): Arrange domestic and international travel for senior executives, including flight bookings, accommodations, and ground transportation. Assist with visa processes as required and adapt quickly to changes in travel plans. - General Administrative Support: Provide high-level administrative support, including managing records, ordering supplies, and performing basic bookkeeping tasks. Handle incoming memos, submissions, and reports, determining their significance and planning their distribution. - Meeting Coordination: Prepare agendas and make arrangements for meetings, including setting up conference calls and video conferences. Assist in planning and coordinating off-site events and meetings for managers, including catering and logistics. Qualifications: - 4-5 years of experience in administrative or executive administrative roles, with a strong focus on calendar management, business administration, and expense reporting. - Previous experience supporting senior executives, preferably within Microsoft or similar enterprise-level organizations at the C-Suite level. - Extensive experience with Microsoft internal tools and software, including proficiency in Microsoft Word, Excel (V-lookups, pivot tables), and PowerPoint. - High school diploma or GED required. - Exceptional verbal and written communication skills, with a strong ability to interact with senior leadership and stakeholders. - Strong organizational and multitasking abilities, with an emphasis on thoroughness and attention to detail. - Proactive approach to problem-solving and the ability to work independently, managing time effectively to meet deadlines. - Ability to maintain confidentiality and handle sensitive information with discretion. - Experience in event planning and coordination, with the ability to assist in organizing off-site meetings and morale events. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $33.65 to $35.58 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Location: Hybrid in Redmond, WA| Onsite requirements 2 -3 days per week

• Design, build, and maintain scalable, high-quality data pipelines supporting both real-time and batch analytics workloads • Develop and optimize ETL/ELT processes using modern cloud data technologies and orchestration tools • Contribute to the design and evolution of lakehouse and warehouse data models that support analytics and reporting needs • Partner with business, design, test, and development teams to understand data requirements and improve data capture strategies • Help lead technical writing initiatives, including goal-setting, planning, and execution • Write, edit, and maintain clear, concise, and well-structured technical documentation • Create and improve documentation standards, organization, and knowledge-sharing processes • Organize and curate documentation to ensure it is intuitive, discoverable, and up to date • Advocate for consistent knowledge sharing across teams and studios • Research and propose improvements to documentation workflows and solutions to existing pain points • Apply modern engineering best practices to ensure reliability, scalability, and data quality across platforms

• As a Service Engineer, you will play a key role in designing, developing, implementing, testing, and maintaining complex business and computer application software. • You’ll work on sophisticated software implementation projects, partner closely with stakeholders to gather and translate requirements, and ensure high‑quality delivery through thorough testing, troubleshooting, and post‑deployment validation. • This role focuses heavily on Azure-based environments, security engineering, and large-scale systems development.

• Establish and maintain effective communication channels across business units and project teams. • Manage the storage, organization, and retrieval of project communications, documentation, and business metrics. • Review contracts, cost proposals, and contract amendments to ensure accuracy and compliance. • Develop and maintain project plans, including work breakdown structures, milestones, and timelines. • Define, document, and improve business and operational processes. • Track project budgets and expenditures, ensuring costs are controlled and aligned with approved budgets. • Monitor financial transactions and validate spend against forecasts and controls. • Identify potential budget overruns and proactively recommend mitigation strategies. • Provide ongoing reporting and insights to project managers or directors to support decision-making.

• Manage operational processes for Experience Reviews, Audits, and Customer Programs • Oversee intake and scheduling for research-related events • Maintain metrics, reporting mechanisms, and research-related data (Excel, dashboards) • Drive multiple initiatives concurrently in a fast-moving environment • Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies • Maintain process documentation across cross-functional partnerships • Partner with procurement to ensure vendor compliance with security, privacy, and legal standards • Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango) • Maintain AI/agent tooling used across the team • Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting) • Create dashboards to report on tool usage and research data • Organize, update, and distribute research best practices, templates, and guides • Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality • Maintain researcher handbook resources and internal/external research insights sites • Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels • Build monthly newsletters and support structured communication channels • Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows

• Lead social strategy and execution for Consumer Products partnerships and Spanish‑language channels, aligning all content with the franchise’s broader brand voice and marketing objectives. • Develop social content calendars, campaign approaches, and channel‑specific strategies tailored to Spanish‑speaking audiences. • Partner cross‑functionally with marketing, product, integrated teams, and stakeholders to understand priorities, timelines, and KPIs, translating them into effective social plans. • Act as a strategic bridge between business goals and creative execution, helping shape briefs and providing guidance to creative partners. • Manage day‑to‑day social operations: content planning, scheduling, drafting copy, publishing, and community engagement. • Craft culturally relevant, platform‑specific content that resonates with gaming communities. • Create, curate, and elevate content—highlighting creators, UGC, community moments, and Consumer Products stories. • Ensure tone consistency and brand alignment across all channels. • Engage authentically with players, creators, partners, and brands across social platforms. • Support light moderation tasks as needed to maintain a positive and inclusive community environment. • Track social performance across channels, providing insights and data‑driven recommendations. • Contribute to performance dashboards, campaign recaps, and ongoing optimization efforts. • Use data storytelling to demonstrate content impact and inform future planning. • Maintain a strong pulse on social trends, gaming culture, creator ecosystems, and emerging platform behaviors. • Identify opportunities to authentically connect cultural moments to the brand and Consumer Products offerings.

• Support networking procurement initiatives related to hardware purchasing and supplier coordination • Manage operational procurement workflows including purchase order placement and approval routing • Partner with procurement teams to ensure orders are aligned with approved contracts, pricing, and SKU requirements • Identify and resolve blockers impacting procurement workflows or order processing • Ensure procurement tasks are completed within established service level agreements (SLAs) • Maintain procurement records, documentation, and operational checklists related to purchase orders and supplier engagement • Track procurement activity within internal systems and queues • Support reporting and analysis through data queries and dashboard development where needed • Develop operational documentation to support procurement processes and approvals • Work within enterprise financial and procurement tools to place and manage purchase orders • Validate purchase order details, contract pricing, and supplier alignment within procurement systems • Support process improvements and system updates impacting procurement operations • Collaborate closely with procurement teams, finance partners, networking teams, and other internal stakeholders • Partner with stakeholders to ensure networking hardware SKUs and orders are properly aligned with procurement requirements