Job Title: Supplier Delivery Manager, Remote (U.S.) Job Description The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Supplier Delivery Manager position at Concentrix is just the right place for you! As a remote Supplier Delivery Manager, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Supplier Delivery Manager working from home, you will: - Temporary role expected to end June 30, 2027 - Ensure that client's customers are satisfied with our client's services and resolve escalated issues - Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals - Evaluate our client's customer needs and propose potential solutions - Be a single contact for our client's customer - Use data to fix customer concerns/roadblocks prohibiting satisfaction - Manage external competitive pressures and handle objections - Work with multiple partners, building relationships with decision-makers at all levels - Manage sales territory and achieving monthly quotas - Negotiate in tough situations - Identify risk and barriers to success; develop contingency plans - Identify opportunities for additional product or service sales - Use data to help influence buying/renewal process - Work with a team and report directly to a Sales Manager - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Supplier Delivery Manager (Remote) role include: - Bachelor’s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field - 6 - 8 years experience in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management. - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI). - Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent. - Strong analytical and problem-solving skills with excellent communication and interpersonal skills. - Proficiency in Microsoft 365 products, including Excel and Power BI. - Candidates should have strong project management and organizational skills. - Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves). - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - The base salary range for this position is $86,000- $92,000 (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience with company-supplied technologies - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 3/12/2026 ACKNOWLEDGEMENTS: Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE. Location: USA, TN, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Work Schedule Standard Office Hours (40/wk) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a Strategic Key Accounts Manager at Thermo Fisher Scientific, you'll support growth and success by developing and maintaining high-value relationships with key customers across our portfolio. This role combines strategic business development, relationship management, and technical expertise to deliver comprehensive solutions that help our customers make the world healthier, cleaner, and safer. You'll coordinate cross-functional teams to identify opportunities, develop account strategies, and execute complex deals while serving as the primary point of contact for strategic accounts. Working in a collaborative matrix environment, you'll coordinate resources across divisions to provide integrated solutions spanning our entire product and service portfolio. The role requires building and maintaining executive-level relationships, developing multi-year strategic plans, and ensuring alignment between customer needs and Thermo Fisher Scientific capabilities. Success depends on your ability to understand complex customer requirements, negotiate sophisticated agreements, and support sustainable business growth while delivering exceptional customer experiences. Requirements: - Bachelor's degree plus 7+ years of strategic account management experience in semiconductor or related industry - Preferred Fields of Study: Business, Engineering or related field - Experience developing and executing complex, multi-year commercial agreements - Strong understanding of Semiconductor dynamics and market trends - Strong relationship-building abilities across all organizational levels - Advanced negotiation, financial analysis, and business planning capabilities - Experience coordinating matrix teams and collaborating across functions - Strong presentation and communication skills at executive level - Proficiency with CRM systems and Microsoft Office suite - Strong project management and organizational abilities - Ability to travel up to 50% for customer engagement - Experience growing revenue and expanding market share - Fluency in English required; additional languages beneficial - Deep knowledge of laboratory, research, and production workflows - Experience managing large, complex customer relationships

• Drive in‑person customer engagement to deepen local relationships and strengthen CDW’s presence within assigned territories. • Serve as a strategic partner in accelerating sales velocity and identifying whitespace growth opportunities. • Collaborate with Account Managers on large and complex opportunities to support deal strategy and execution. • Support account expansion activities, including customer events and on‑site engagements. • Activate and engage strategic partners to unlock incremental growth within assigned accounts and territory. • Provide input and insights to support operational and territory strategy. • Own pipeline input related to customer meetings and forecasting for in‑person‑led opportunities. • Focus on selling and supporting the full CDW portfolio of solutions. • Partner with presales leadership and sales leadership to align resourcing and engagement strategy. • Work with assigned Solution Executives to drive category penetration at both the account and opportunity level. • Proactively hunt for new opportunities in close partnership with Account Managers.

• Support the Alliance, MSSP, and OEM Sales Organizations and Sales Operations team in driving ARR retention at scale through execution of the following: • Protect and Grow Annual Recurring Revenue (ARR) by supporting Alliance, MSSP and OEM sales teams in securing renewal contracts in advance of expiration • Support Alliance, MSSP and OEM sales teams with renewals and complex quote creation as well as deal support activities • Review, prepare and present renewal sales quotes 90–120 days in advance of expiration • Ownership of contract processes including co-terming, upselling and multi-year options related to renewals within partner, MSSP and OEM frameworks • Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, Channel Operations and Sales Management • Research partner license purchase and renewal history, gather requirements on up-sell, cross-sell, co-term information and work with the partner to position & own opportunity management • Structure quoting scenarios including co-terms, staggered deployments, pooled licensing, multi-tenant environments, module/feature upgrades with product dependencies • Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike’s product portfolio within Alliance, MSSP and OEM commercial models • Deliver accurate forecasting of renewals + expansion opportunities within Salesforce and Clari • Partner with Customer Value Management and Channel stakeholders to understand the health status of partners and downstream customers • Provide Renewal Sales Operations team with regular and accurate updates on renewal contract statuses • Share best practices and advise on how to package, price and quote renewal proposals within partner program guidelines