This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior IT Operations Analyst at Fixify, you operate as a senior individual contributor with a strong focus on cross-functional project work, technical leadership, and scaling Fixify’s service delivery through automation and AI. You serve as a key escalation point for complex issues, while spending a significant portion of your time partnering with Engineering, Product, and Customer Success on initiatives that improve delivery quality, product fitness, and AI-assisted operations. Your work helps translate real customer and operational experience into scalable systems, workflows, and intelligent automation. This role is ideal for someone who enjoys deep technical problem-solving, mentoring others, and shaping how Fixify’s platform and AI capabilities evolve in real-world customer environments. Key Responsibilities - Technical Escalation & Expertise - Act as a senior escalation point for complex, high-risk, or ambiguous customer issues. - Provide expert technical guidance to IT Operations Analysts, validating solutions and risk assessments. - Participate in an on-call rotation for after-hours escalations and critical incidents. - Cross-Functional Project Work - Partner closely with Engineering to support the design, rollout, and refinement of product features based on operational and customer feedback. - Act as a subject matter expert for real-world customer environments, ensuring product changes are fit for purpose in live operations. - Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers. - Contribute to structured projects focused on quality improvement, operational scalability, and customer experience. - AI & Automation Enablement - Partner with Engineering and Product to define how AI should support or automate portions of ticket handling. - Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across Operations. - Continuous Improvement - Identify recurring technical, operational, or product issues and raise them through appropriate channels. - Provide clear, actionable feedback to Product and Engineering on trends, bugs, and improvement opportunities. - Stay current on relevant IT, security, automation, and AI technologies and share insights with the wider team. Qualifications - Expert knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams. - Expert knowledge of Windows and macOS operating systems in enterprise environments. - Strong working knowledge of networking fundamentals (TCP/IP, DNS, VPNs, Wi-Fi). - Expert-level understanding of Identity & Access Management (IAM) concepts and troubleshooting. - Experience working with help desk platforms such as Jira, ServiceNow, Zendesk, or FreshDesk. - Working knowledge of MDM solutions such as JAMF or Microsoft Intune. - Hands-on experience with scripting, automation, or AI-assisted tools (PowerShell, Bash, Python, or similar). - Familiarity with security policies and IT best practices. Non-Technical Skills - Strong ownership mindset with accountability for outcomes and decisions. - Ability to operate effectively in ambiguous, fast-changing environments. - Excellent written and verbal communication skills across technical and non-technical audiences. - Proven ability to mentor, train, and support junior analysts. - Collaborative approach to working with Engineering, Product, and Customer Success. - Customer-first mindset balanced with scalability and operational excellence. Education & Experience - Minimum 5+ years of experience in an IT support or IT operations role. - Demonstrated experience acting as a senior escalation point or technical subject matter expert. - Experience contributing to automation, tooling, or platform improvements within IT or security contexts.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description FinStrat Management ("FSM") is looking for a proactive, highly organized recent graduate to manage core business applications and IT functions for a growing fractional CFO firm. You'll follow evolving best practices and contribute to workflow documentation as processes mature. This is a great opportunity to grow your career at the intersection of IT operations and business systems in a fast-paced professional services environment. Responsibilities - Client Onboarding — Finance Platform Setup - Configure and manage client finance platforms during onboarding (e.g., QuickBooks Online, Bill.com, Ramp) and set up shared inboxes such as client-provided finance@ credentials in Front. - Provision and manage team access to client systems, ensuring the right CFOs, controllers, and analysts have appropriate permissions. - Create and maintain SOPs for client onboarding workflows, platform setup, and access provisioning as processes evolve. - Internal Systems Support (Tier 1 / Tier 2) - Serve as Tier 1/Tier 2 support for internal users via Slack, email, and ticketing system. - Troubleshoot hardware/software issues, connectivity problems, and access errors. - Escalate complex issues to Operations / IT leadership as the default path. - System Maintenance, Documentation & SOPs - Own and maintain the internal knowledge base, IT documentation, and operational SOPs, building and refining as workflows evolve. - Implement and monitor security protocols (MFA, SSO, access reviews). Qualifications - Bachelor's degree in Information Technology, Business Information Systems, or a related field (recently completed or expected). - Proficiency with Gmail, Drive, Groups, admin console and Microsoft Office. - Familiarity with permissions management and tools like Google Admin, Front, and Slack. - Strong organizational and communication skills. - A proactive, self-managing work ethic. Requirements - Internship or project experience in IT support or systems administration. - Experience working with remote teams. - Familiarity with security compliance standards (SOC 2, ISO 27001). - Hands-on experience with Google Workspace administration.

• Conduct comprehensive audits of existing customer infrastructure to collect data on hardware, storage, and networking. Develop detailed audit reports that identify critical deficiencies, technical debt, and risks. • Build and drive the 'Target State' architecture vision across public and private cloud environments. Create multi-year modernization roadmaps that leverage the right mix of technology—optimizing costs by using public cloud for variable workloads while keeping sensitive operations secure in private clouds or on-premises. • Drive large-scale migrations from legacy on-premises infrastructure to modern hybrid and multi-cloud architectures. Partner with stakeholders to align technology investments with business priorities, focusing on ROI and performance optimization. • Architect scalable, secure, and resilient enterprise-wide systems. Incorporate microservices, zero-trust security, and automated disaster recovery tailored for both public cloud scalability and private cloud control. • Act as a primary advisor to executive leadership (CTOs/CIOs). Translate complex technical trade-offs into actionable business value propositions. • Define and enforce architectural principles and policies across all deployment models. Chair Architecture Review Boards (ARB) to ensure projects adhere to enterprise security and compliance standards (e.g., NIST, ISO 27001, GovRAMP). • Lead proof-of-concepts (PoCs) for emerging technologies like AI-driven automation, serverless computing, and edge computing to accelerate digital transformation.

• Own our identity stack—Okta and Google Workspace—and design a secure, seamless access experience across the company. • Architect automated joiner, mover, and leaver workflows that provision and deprovision access in minutes—not days. • Build and manage AI-powered workflows using tools like ChatGPT, Claude, Gemini, n8n, or Zapier to eliminate repetitive IT tasks. • Oversee Zendesk as a product—not just a ticket queue—designing automation, routing logic, and self-service systems that reduce manual work. • Partner with our Managed Service Providers (MSPs) and hold them accountable to OfficeSpace standards. • Drive endpoint health and compliance across macOS (JAMF) and Windows (Intune / Endpoint Manager). • Audit and optimize SaaS usage—Slack, Zoom, Okta, and more—to reduce waste and improve security. • Lead hardware procurement, inventory strategy, and asset lifecycle management across the US, Canada, and Costa Rica. • Collaborate with InfoSec to identify vulnerabilities and strengthen our security posture. • Maintain clear, source-of-truth documentation for systems, automations, and processes. • Support local infrastructure at our San Jose office (network, routers, switches, wireless) 1–2 days per week onsite. • Contribute technical leadership to cross-functional company initiatives.