Recharge

• Build data pipeline, ELT and infrastructure solutions to power internal data analytics/science and external, customer-facing data products. • Create automated monitoring, auditing and alerting processes that ensure data quality and consistency. • Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/logical/physical data models • Design, develop, implement, and optimize existing ETL processes that merge data from disparate sources for consumption by data analysts, business owners, and customers • Seek ways to continually improve the operations, monitoring and performance of the data warehouse • Influence and communicate with all levels of stakeholders including analysts, developers, business users, and executives. • Redesign and optimize existing data processes using AI (e.g., LLM-assisted development, automated documentation, issue resolution) to improve team productivity and enhance data quality across the data warehouse • Live by and champion our values: #day-one, #ownership, #empathy, #humility.

• Directly manage 6 engineers across two squads with distinct technical profiles • Stay engaged in MRs, technical decisions and day-to-day engineering quality • Actively unblock engineers - technically and organizationally • Partner cross-functionally with product and stakeholders while protecting team focus and quality • Experiment with and help establish AI tooling practices that scale your team’s output

• Live by and champion all of our core values (#ownership, #empathy, #day-one, and #humility). • Build and maintain durable, documented, tested models in dbt that power GTM reporting (e.g., pipeline, funnel, conversion, bookings, forecasting, rep performance, account health). • Design dimensional models (facts/dimensions), metrics definitions, and “one version of the truth” datasets to make analysis repeatable and trustworthy. • Develop and maintain Looker explores, dashboards, and standardized reporting that enable self-serve by the GTM organization. • Implement data quality checks, monitoring, and model documentation so stakeholders can confidently act on results. • Partner with data engineering on upstream improvements (instrumentation, source system hygiene, pipeline reliability). • Collaborate with GTM stakeholders to clarify business questions and translate them into analysis plans, metrics, and decision frameworks. • Perform analysis using SQL (and Python as needed) to identify trends, diagnose performance, and recommend actions (e.g., funnel bottlenecks, win-rate drivers, deal velocity, territory/segment opportunities). • Build GTM narratives that connect data to decisions—clearly communicating insights with business context to leaders and cross-functional partners. • Proactively monitor performance and adoption signals to surface risks, anomalies, and opportunities—then drive stakeholders toward resolution. • Identify high-leverage GTM “insight bottlenecks” and design data products to solve them (e.g., standardized KPI hubs, automated pipeline risk alerts, self-serve funnels, guided explorations, executive views). • Leverage LLMs/AI to accelerate insight workflows—examples might include: • AI-assisted “metric explainers” embedded into dashboards • Natural-language Q&A experiences over curated GTM datasets • Automated insight summaries / anomaly narratives for weekly GTM reviews • Guided self-serve templates (“answer this question in 3 clicks”) for common GTM use cases. • Establish success metrics for data products (e.g., reduced time-to-insight, increased self-serve usage, fewer ad-hoc requests, improved forecast accuracy). • Work independently in ambiguous environments—framing problems, generating hypotheses, and leading toward outcomes. • Manage multiple priorities and communicate clearly through Slack, docs, and live stakeholder readouts. • Contribute to team standards (modeling patterns, documentation, code review, stakeholder intake). • Mentor other analysts through collaboration, query/design feedback, and best practices (where applicable to your team structure).

• Live by and champion our values: #accountability, #collaboration, #iteration, #details • Partner with various stakeholders in the company to help drive business outcomes • Provide legal support and advice on a broad range of commercial agreements, including SaaS agreements, partnership agreements, data processing agreements and non-disclosure agreements • Participate in end-to-end contract support (i.e., advising, drafting, negotiating and readying for execution) for a variety of commercial agreements • Assist in the operation and development of policies and procedures for the company • Contribute to problem resolution by identifying, addressing, and escalating issues as they arise • Work cross-functionally on a variety of legal matters to support business development and innovation • Provide clear and pragmatic legal advice to non-lawyers on a commercial matters

• Own revenue forecasting and planning for the GTM organization, improving accuracy and enabling confident decision-making • Partner with GTM leadership to drive annual planning, quarterly forecasts, and ongoing performance analysis • Build and maintain scalable, driver-based revenue models integrated with CRM and planning systems • Lead commissions planning and incentive compensation processes in partnership with Revenue Operations • Influence hiring, territory design, capacity planning, and channel investment decisions through data-driven insights • Develop ROI frameworks across Sales, Marketing, and Product to guide resource allocation • Define and monitor key GTM metrics, surfacing trends, risks, and opportunities to leadership • Design and automate financial workflows and tools to improve efficiency and embed finance into GTM decision-making

• Champion and embody our core values – accountability, collaboration, iteration, and attention to detail • Perform thorough code reviews and provide constructive, actionable feedback • Embrace rapid, iterative design, testing, and development to deliver value while continuously learning • Demo your work regularly to teammates and peers • Promote strong engineering habits, including sound development practices, security awareness, and thoughtful management of technical debt • Advocate for improved standards, tooling, and processes across the team • Partner with product and engineering management to shape roadmaps, plan timelines, and release features incrementally • Participate in all phases of the product development lifecycle, helping assess the technical feasibility of new initiatives • Contribute to a positive, supportive team culture grounded in shared ownership and accountability • Collaborate across the Platform Services team and the wider engineering organization to deliver impactful, reliable systems.

Who we are Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com Role Overview The Foundations Services team at Recharge builds and operates many core systems & services that power our platform. We’re responsible for our event-driven implementations, integrations with partners such as Shopify, and the webhooks that connect Recharge to the broader ecosystem. Each week our system handles more than a billion events. You’ll enjoy working on this team if you’re passionate about distributed systems, solving challenges around scale and performance, and collaborating with skilled engineers who care deeply about reliability and quality. Our Tech Stack: Python, Flask, GCP, Kubernetes, Dapr, Redis, MySQL/NoSQL, Terraform, Docker, Splunk, Chronosphere, Sentry Who you are You’re an experienced engineer who values collaboration, craftsmanship, and getting things done. You bring strong technical skills, curiosity, and a practical mindset to your work. You thrive in distributed systems, enjoy problem-solving across the stack, and care about delivering value through iterative progress and teamwork. You’ll be a great fit if you: - Have 5+ years of backend experience with technologies such as Python, GCP (Cloud Functions, Pub/Sub), MySQL, and Redis, and are comfortable in distributed, event-driven, and cloud-native environments. - Communicate clearly across remote channels and contribute thoughtfully to discussions, planning, and reviews. - Approach challenges with initiative and accountability, balancing pragmatism with technical depth. - Balance pragmatism and high standards – you know when to move fast and when to dig deeper for quality, maintainability, and scale. - Collaborate effectively across engineering, product, and leadership to deliver scalable, maintainable solutions. - Contribute to a healthy team culture through kindness, respect, and openness to feedback and diverse perspectives. Execution: You focus on getting things done and delivering value quickly. You’re motivated by putting products in front of customers and stakeholders, favoring an iterative approach with regular, incremental releases over large, infrequent launches. You take ownership of shipping on a steady cadence, view feedback as essential to building the right solution, and adapt easily when priorities or direction change. Engineering excellence: You bring experience across multiple technical domains, including backend, infrastructure, and data – with frontend exposure as a bonus. You’re confident reviewing code, guiding design discussions, and diving into the details when needed to ensure high-quality, reliable products are delivered. You care about maintainability, performance, and building systems that scale effectively. Communication: You communicate clearly across channels – whether in person, over video, in chat, or through written documentation. You engage actively in technical discussions, share context openly, and help teammates reach clarity. As a senior engineer, you coach others, contribute to design conversations, and articulate technical decisions and tradeoffs effectively. Pragmatic: You work closely with leadership, product partners, and your team to navigate challenges and constraints. You understand that plans and markets change, and you adapt quickly while keeping progress steady. You focus on practical solutions that move the team and product forward, even when conditions shift. Kindness and respect: You believe in contributing to a healthy team culture built on mutual respect. You treat teammates, leaders, and stakeholders with consideration and integrity. You engage thoughtfully in discussions, value feedback, and welcome diverse perspectives as essential to building great products and teams. What you’ll do - Champion and embody our core values – accountability, collaboration, iteration, and attention to detail. - Perform thorough code reviews and provide constructive, actionable feedback. - Embrace rapid, iterative design, testing, and development to deliver value while continuously learning. - Demo your work regularly to teammates and peers. - Promote strong engineering habits, including sound development practices, security awareness, and thoughtful management of technical debt. - Advocate for improved standards, tooling, and processes across the team. - Partner with product and engineering management to shape roadmaps, plan timelines, and release features incrementally. - Participate in all phases of the product development lifecycle, helping assess the technical feasibility of new initiatives. - Contribute to a positive, supportive team culture grounded in shared ownership and accountability. - Collaborate across the Platform Services team and the wider engineering organization to deliver impactful, reliable systems. Experience / Education / Qualifications - Prior e-commerce experience preferred - Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team. Compensation Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package. - Hiring range in the US $148,000 USD - $185,000 USD - Hiring range in Canada $140,000 CAD - $175,000 CAD Application window anticipated to close: 5/1/2026. If you’re interested in this opportunity, please submit an application as soon as possible. Benefits at a Glance - Medical, dental and vision plans - Retirement plan with employer contribution - Flexible Time Off - Paid Parental Leave - Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. Transparency in Coverage This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files. #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business. This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success. The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge. The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long-term success. What you’ll do - Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy. - Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features. - Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes. - Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution. - Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities. - Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently. - Live by and champion our values: Accountability, Collaboration, Iteration and Details. Qualifications - Experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred). - Demonstrated technical aptitude, with the ability to quickly learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers. - Experience supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred). - Comfort using data and tools like Salesforce, Looker, or similar platforms to assess customer health and inform decisions. - Ability to balance empathy with strong judgment—knowing when to listen and when to drive toward resolution. - Confidence collaborating cross-functionally with Sales, Product, Technical Support and Implementations to achieve shared outcomes. - A growth mindset and coachability, with comfort receiving and applying feedback in a fast-moving environment. Compensation - Hiring range in USD (total On Target Earnings): $84,706 USD OTE - $105,882 USD OTE. - Hiring range in CAD (total On Target Earnings): $81,882 CAD OTE - $102,353 CAD OTE. Benefits - Medical, dental and vision plans. - Retirement plan with employer contribution. - Flexible Time Off. - Paid Parental Leave. - Monthly Remote Life and Merchant stipends.

Who we are Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com Overview The role: We are hiring a Product Owner to join Recharge’s product team, working closely with Senior and Group Product Managers and engineering partners on early stage, experimental initiatives. This is a hands-on role for someone who wants real responsibility early, thrives in fast moving environments, and is motivated to grow into a Product Manager role over time. You will help turn ideas into execution, learning directly from customer feedback, experiments, and shipped work. High ownership, high exposure, and a steep learning curve. Team overview: This team operates at the intersection of exploration and execution. We both explore new product opportunities before they are proven and own core parts of the merchant and end customer experience. The work spans early experimentation, iteration, and maintaining high quality foundations that customers rely on every day. This is a high impact team with visibility across the company. It is a proving ground for future PMs and the place where new product bets are shaped alongside meaningful improvements to core experiences. Location: Canada (remote) What you’ll do Partner closely with PMs, engineers, and designers to deliver early stage product work Own backlog management, ticket quality, and day to day execution Own day to day product execution decisions within defined problem spaces, escalating tradeoffs and directional questions to PMs as needed Translate high level product direction into clear requirements and acceptance criteria What you’ll bring 1 to 4 years experience in a Product Owner, Associate PM, or adjacent role Strong interest in product management and building products from zero to one High ownership mindset and strong bias toward action Comfort working in ambiguity and changing priorities Clear written and verbal communication skills Strong organisational skills and attention to detail Curiosity, drive, and ambition to grow into a Product Manager role Preferred experience: Experience working with Shopify, ecommerce platforms, or merchant facing products Technical fluency through prior work or education, such as experience collaborating closely with engineers, working with APIs or data models, or building software adjacent products (coding not required) Interview recording & AI notetakers To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solution. Compensation Recharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package. Hiring range in Canada $98,000-$123,000 CAD Application window anticipated to close: 03/02/2026. If you’re interested in this opportunity, please submit an application as soon as possible. Benefits at a Glance Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave Monthly Remote Life and Merchant stipends Recharge | Instagram | Twitter | Facebook Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment. T ransparency in Coverage This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files. #LI-Remote

• The Subscriptions Team at Recharge is responsible for several services that are integral to our business, as well as building pivotal core features for our merchants and their customers. • They work to build, maintain, and improve several services, including Subscriptions, Orders, Discounts, Shipping, Taxes, and key integrations with Shopify. • Champion and embody our core values – accountability, collaboration, iteration, and attention to detail. • Perform thorough code reviews and provide constructive, actionable feedback. • Embrace rapid, iterative design, testing, and development to deliver value while continuously learning. • Demo your work regularly to teammates and peers. • Promote strong engineering habits, including sound development practices, security awareness, and thoughtful management of technical debt. • Advocate for improved standards, tooling, and processes across the team. • Partner with product and engineering management to shape roadmaps, plan timelines, and release features incrementally. • Participate in all phases of the product development lifecycle, helping assess the technical feasibility of new initiatives. • Contribute to a positive, supportive team culture grounded in shared ownership and accountability. • Collaborate across Subscriptions and the wider engineering organization to deliver impactful, reliable systems.