This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The State Hospital Liaison is responsible for providing complex care coordination targeting those with chronic, unresolved, or complex physical, behavioral health, and social determinant needs. This includes: - Providing care planning with foundations in national evidenced-based and informed standards to do whole person care. - Completing required documentation/paperwork/tasks in a software platform according to timelines. - Serving as a member of the State Hospital integrated care team for the State Psychiatric inpatient setting. - Assessing and responding to members’ health and safety during emergencies or weather advisories. On a typical day, you might: - Engage members in the care coordination/care management process with reflective listening and motivational interviewing. - Provide education about all available services, natural and community supports, treatment options, and diagnosis. - Facilitate referrals for health-related services, community-based resources, and social support services. - Ensure coordination of care with each member’s primary care physician and/or other identified specialists. - Complete CMCA and any other assessments needed or provide linkage to professionals qualified to complete evidence-based assessments. Qualifications - Master’s degree with full licensure by the State of North Carolina as a LCSW, LPA, or LCMHC and a minimum of one (1) year of relevant experience working directly with individuals with a serious mental illness (SMI); OR - Bachelor’s level Registered Nurse (RN) licensed in North Carolina with a minimum of one (1) year of relevant experience working directly with individuals with a serious mental illness (SMI). - Fully vaccinated against Covid-19, Influenza (annually within Influenza season Nov 1 – March 31), MMR, Varicella, and Tdap (Tetanus, diphtheria pertussis). - Proof of MMR and Varicella vaccination or blood drawn to show immunity. - Proof of one dose of Tdap vaccination. - Must provide proof of all immunizations prior to start date or agree to provide proof within 4 months of start date. - Must have a valid driver’s license. - Must reside in North Carolina and within 75 miles of Wayne County. - Must be able to travel within catchment as required. Requirements - Master’s Degree in Human Services field (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Company Description Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide and need additional support and linkage to appropriate mental health resources. ESSENTIAL DUTIES & RESPONSIBILITIES - Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide and assess for suicide, update safety plan as needed and provide linkage to appropriate resources. - Monitor and measure progress of individuals receiving follow-up services - Attend bi-weekly team meetings and supervision. - Maintain accurate and detailed call reports of each contact. - Meet the ethical and clinical standards in compliance with all accreditation. - Answer incoming chats/texts from visitors utilizing 988. - Assist in administrative tasks as needed. KNOWLEDGE, SKILLS & ABILITIES - Effectively communicate via written, verbal, in person and virtual methods. - Demonstrates high-level customer service skills and professional etiquette. - Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. - Knowledge of suicide assessments. - Skill in providing crisis intervention. QUALIFICATIONS Education Level Bachelor’s degree in Behavioral Science, Psychology, Social Work or Certified Recovery Peer/Recovery Coach required. Years of Experience One year of crisis intervention or suicide prevention preferred. Shift Availability: Sunday-Tuesday 2pm-10:30pm CST Certification/Licensure N/A PHYSICAL REQUIREMENTS Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Job Description: ESSENTIAL JOB FUNCTIONS 1. Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers. 2. Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals 3. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. 4. Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors. 5. Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services. 6. Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. 7. Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct. 8. Presents a professional demeanor in all interactions with internal and external customers. 9. Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions EDUCATION 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to make sound decisions and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and efficiently in a fast-paced work environment. Ability to work remotely, including access to stable internet services; EXPERIENCE Minimum of 6 months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work. PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Full time

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Academic Advisor I provides exceptional - quality, personalized support to students throughout their academic journey, ensuring progress toward educational goals. This role is responsible for fostering student engagement and success by leveraging data-informed strategies and key performance indicators (KPIs) to promote persistence, satisfaction, and academic achievement. In this Role: • Uphold ’s Mission, Vision, Core Values and Core skills • Adhere to policies within University Catalog and Employee Handbook • Manage and maintain accurate student records, including communication, notes and course plans, ensuring all information is current, organized and aligned with academic goals and departmental goals • Handle a high volume of inbound and outbound student phone calls, providing exceptional customer service and effective assistance while addressing inquiries, resolving issues and ensuring clear communication • Conduct email communication with students and departments, ensuring timely, professional and accurate replies to inquiries, updates and requests • Manage and maintain knowledge resources, staying up to date with internal communication, policies and procedures, while effectively utilizing available resources to support students and deliver accurate information • Support students in building self-efficacy by offering guidance, resources and encouragement, in a positive and empowering environment that fosters confidence in their academic abilities and decision-making • Build and maintain relationships with students, colleagues and external partners, to foster collaboration, enhance communication, and support student success • Leverage departmental tools and resources to promote student success, persistence, and satisfaction, in alignment with the Customer Experience (CX) framework • Perform other duties and responsibilities as assigned Minimum Qualifications: • Bachelor’s degree • 0-1 year of demonstrated experience in a professional setting including: - Customer service background - Admissions or sales - Higher education, advising, tutoring, or counseling Work Schedule: ► 4 Day Shifts: Monday - Thursday ○ 8:00 a.m. to 4:30 p.m. or the 9:00 a.m. to 5:30 p.m. in your time zone. ► 1 Evening Shift: Friday ○ 11:30 a.m. – 8:00 p.m. Eastern Time for all (ET) advisors ○ 10:30 a.m. – 7:00 p.m. Central Time for all (CT) advisors ○ 9:30 a.m. – 6:00 p.m. Mountain Time for all (MT) advisors ○ 8:30 a.m. – 5:00 p.m. Pacific Time for all (PT) advisors ► 1 Weekend Shift per term: Every 8 to 10 weeks. ○ Undergraduate Advisors: 8 Week Terms ○ Graduate Advisors: 10 Week Terms Working Environments and Physical Requirements • Remain stationary for extended periods, either sitting or standing, while maintaining focus and productivity • Build and maintain strong relationships with students & colleagues through effective phone, email and Microsoft Teams communication • Use a headset for extended periods to ensure clear communication and active listening during student interactions • Manage and navigate multiple screens and systems simultaneously to effectively access and update student information • Be available to student for both inbound and outbound calls, providing timely and responsive support • Adhere to a consistent, distraction free schedule, ensuring a dedicated, uninterrupted focus on student needs • Demonstrate consistent attendance, punctuality and reliability, ensuring full functionality and a dependable presence to support team operations and student needs • Thrive in a fully distributed work environment, effectively managing time, tasks and priorities while leveraging digital communication and collaboration tools to stay connected, ensuring seamless workflow and consistent team interaction across various time zones • Must maintain a reliable, high-speed internet connection and a stable, hardwired setup to support uninterrupted remote work and virtual collaboration • Position is based in a fully remote environment requiring sustained periods of computer and video interaction #LI-Remote We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $39,913.00 - $63,870.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $47,840.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: - High-quality, low-deductible medical insurance - Low to no-cost dental and vision plans - 5 weeks of paid time off (plus almost a dozen paid holidays) - Employer-funded retirement - Free tuition program - Parental leave - Mental health and wellbeing resources