Centerstone

Role Description This is a remote position on a 24/7/365 high volume mental health mobile crisis dispatch team. This position will answer calls from community partners (hospitals, jails, clinics, etc.) and collect demographic and clinical information. This position will work closely with Centerstone Mobile Crisis teams and dispatch Specialists throughout Tennessee, Indiana, Illinois and Florida based on the geographic location of the crisis response request. Salary Range: $17.10-$18.00. This is a remote PRN position on a 24/7/365 high volume mental health mobile crisis dispatch team. Available hours will vary. Essential Duties & Responsibilities - Answers calls from community partners, such as hospitals, jails, clinics, etc., and maintain a professional relationship with contacts. - Follows protocols and procedures to dispatch the appropriate mobile crisis dispatch team. - Documents all required information in the appropriate electronic recording system. - Must meet the ethical and clinical standards in compliance with all accreditation of the program. - Actively participates in supervision meetings including quality, training, and team meetings. - Assist in administrative tasks as needed. Knowledge, Skills & Abilities - Effectively communicate via written, verbal, in person and virtual methods. - Ability to understand complex issues, effectively handle multiple tasks at once and evaluate needs. - Demonstrates high-level customer service skills and professional etiquette. - Effectively navigate multiple Electronic Record Systems required for documentation. Qualifications - Education Level: High School Diploma, GED or Certified Peer Recovery Specialist required. Bachelor's degree preferred. - Years of Experience: Two years of customer service experience preferred. - Certification/Licensure: N/A Physical Requirements - Standing – 10% - Sitting – 90% - Squatting – Occasional - Kneeling – Occasional - Bending – Occasional - Driving – Occasional - Lifting – Occasional Benefits - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program

Role Description This position is part of a 24/7/365 high volume, suicide prevention focused call team. Our department has been featured in a Time Magazine article detailing our team’s efforts toward suicide prevention. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants. Essential Duties & Responsibilities - Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers. - Conduct outreach calls to individuals assessed by mobile crisis to promote safety. - Meet the ethical and clinical standards in compliance with all accreditation. - Attend team meetings, in-service training, supervision, and other quality assurance training. - Demonstrate high-level customer service skills and professional etiquette. - Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. - Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large. - Assist in administrative tasks as needed. Knowledge, Skills & Abilities - Effectively communicate via written, verbal, in person and virtual methods. - Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. Qualifications - Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required. - One year preferred. - Certification/Licensure: N/A - PRN Seeking overnight coverage particularly on weekends. Physical Requirements - Standing – 20% - Sitting – 80% - Squatting – Occasional - Kneeling – Occasional - Bending – Occasional - Driving – Occasional - Lifting – Occasional Benefits - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Disclaimer The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type Part time Pay Range $16.50--$23.10

Role Description Centerstone’s Virtual Clinic is offering a year-long practicum internship opportunity for first-year MSW students who are interested in community mental health and case management. Interns will work 15–20 flexible hours per week and receive regular supervision from an LCSW and a task supervisor. This placement provides hands-on experience working with clients through: - Intakes - Assessments - Supportive counseling - Resource navigation - Case management Interns may also assist with: - Group and family sessions - Community outreach and advocacy projects - Various administrative tasks Throughout the internship, students will build skills in: - Assessment - Intervention - Documentation - Professionalism - Ethics - Cultural competence - Working with individuals, families, and groups Interns have a flexible schedule and can work 15–20 hours per week over 2–3 days, allowing them to balance their practicum with classes and other commitments. Scheduling is coordinated with the supervisor to meet both learning and clinic needs. Interns will work with a diverse client population through the Virtual Clinic. All clients have commercial insurance and present with a wide range of mental health concerns, life challenges, and support needs. This provides opportunities to gain experience working with individuals facing issues such as: - Anxiety - Depression - Stress - Relationship concerns - Life transitions - Other behavioral health needs Qualifications - Current enrollment in a Master’s of Social Work program (first-year placement) - Strong interest in community mental health and case management - Ability to commit to 15–20 hours per week for one academic year Requirements - Direct Client Work: Intakes, assessments, supportive counseling, and resource navigation - Case Management: Maintain small caseloads, documentation, and treatment planning - Group & Family Work: Participate in or co-facilitate sessions - Community Engagement: Outreach, advocacy, and policy initiatives - Administrative Support: Resource development and project work Benefits - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program

Role Description Full responsibility for the efficient resolution of patient accounts receivable. Essential Duties & Responsibilities - Responsible for reviewing and making appropriate corrections in Accounts Receivable System, and documenting the system with any changes or notes pertaining to follow up. - Respond to questions from Insurers, clients, and county clinic staff regarding payments and balances. - Review and submission of third party and client billing via hard copy or electronic means. - Client account resolution that results in payment or adjustment through analysis, maintenance, and telephone follow-up with clients and third party carriers according to industry or center approved standards or practice. - Assist fellow co-workers with outstanding AR. - Mailing of secondary claims after primary payment, including attachment of primary remits. - Maintain number of days in AR to an industry standard, with 100% claim resolution prior to 90 days. - Correcting Payer information, analyzing and adjusting client accounts. - Determining overpayment resolution, and writing up correct refund paperwork to either client or insurance carrier. - Keep supervisor informed on all issues concerning data integrity and reimbursement. Qualifications - High school diploma or GED required. - Minimum 6 months to 1 year in healthcare billing and collections on automated systems for Third Party payers. Requirements - Detail oriented - Analytical abilities - Self-starter - Good communications skills - Team commitment - Assertive - Positive attitude understanding of ICD-10 diagnosis code and CPT/HCPCS codes - Basic knowledge of accounting terms as related to accounts receivable - Knowledge of Microsoft Office, with strong Microsoft Excel - Knowledge of Netsmart and Waystar a plus Benefits - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program

• Develop and manage a national portfolio of donors interested in military and veteran mental health. • Serve as the internal philanthropic expert on Centerstone’s Military Services and the Cohen Military Family Clinics. • Attend Military Services Board meetings and Cohen Advisory Council meetings and serve as the Foundation’s representative. • Build strong working relationships with senior Military Services program leaders across Centerstone and the Military Services Board of Directors. • Identify, solicit, cultivate, ask and steward national prospects interested in veteran and military family mental health. • Work alongside Military Services leadership and board to strengthen, build and steward relationships with key national partners such as Wounded Warrior Project and other military‑aligned organizations. • Develop case materials and funding opportunities specific to military services. • Partner with the Senior Director and Director of Major Gifts on national strategy for military‑focused philanthropy. • Support and provide consultation and strategy to market Philanthropy Senior Directors, Directors and managers as they work to secure local military services donations within their markets.

Role Description This role is designed to strengthen and expand philanthropic support for Centerstone’s Military Services, including the Steven A. Cohen Military Family Clinics. This role will serve as a national subject‑matter expert in military and veteran mental health philanthropy, hold a portfolio of National and local Military Services funders, and partner closely with local market philanthropy directors to grow funding opportunities. Essential Duties and Responsibilities - Develop and manage a national portfolio of donors interested in military and veteran mental health. - Serve as the internal philanthropic expert on Centerstone’s Military Services and the Cohen Military Family Clinics. - Attend Military Services Board meetings and Cohen Advisory Council meetings and serve as the Foundation’s representative. - Build strong working relationships with senior Military Services program leaders across Centerstone and the Military Services Board of Directors. - Identify, solicit, cultivate, ask and steward national prospects interested in veteran and military family mental health. - Work alongside Military Services leadership and board to strengthen, build and steward relationships with key national partners such as Wounded Warrior Project and other military‑aligned organizations. - Develop case materials and funding opportunities specific to military services. - Partner with the Senior Director and Director of Major Gifts on national strategy for military‑focused philanthropy. - Support and provide consultation and strategy to market Philanthropy Senior Directors, Directors and managers as they work to secure local military services donations within their markets. Integration with Local Market Philanthropy Teams - Local market philanthropy senior directors, directors and managers remain the primary relationship managers for donors in their markets. - The creation of a Military Services director is intended to support, not replace, local fundraising efforts. - Local donors remain in the portfolios of local philanthropy team. - The Military Services Director serves as a strategic partner and subject‑matter expert. - Local philanthropy teams are encouraged to pursue military‑aligned funding opportunities in their markets. - The Military Services Director can join cultivation meetings when national expertise or program depth would strengthen the opportunity. - The role focuses primarily on national opportunities, large military‑focused foundations, and partners where a centralized strategy is beneficial. Guiding Principle: Protecting Local Relationships A key principle of this role is that major donors cultivated by local market philanthropy teams will not be removed from their portfolios and reassigned to the Military Services Director. The goal is to empower local teams to pursue military‑related philanthropy without concern that relationships will be transferred. The Military Services Director functions as a collaborator and strategic resource to help deepen opportunities where military services programming is relevant. Organizational Structure - Senior Director, Major Gifts – Holds a small, high net worth portfolio and provides overall strategy, national relationships, and team leadership. - Director, Major Gifts – Manages a medium size portfolio and serves as internal consultant to market philanthropy teams. - Director, Major Gifts Military Services/ Director of Philanthropy, Military Services – Holds a portfolio and leads national military philanthropy strategy and partnerships. Also serves as an internal consultant to market philanthropy teams. Opportunity: Building a $3–5M Military Philanthropy Pipeline - Military and veteran mental health is one of the most compelling and fundable areas within philanthropy today. - With a dedicated strategy and focused relationship development, Centerstone is well positioned to build a $3–5 million annual philanthropic pipeline in this area. - National military‑focused foundations and family philanthropies. - Corporate partners with strong veteran hiring and support programs. - High‑net‑worth veterans and military family philanthropists. - Foundations focused on youth mental health, particularly military‑connected children. - Strategic partnerships with national veteran service organizations. Supervisory Responsibilities This position has supervisory responsibilities, which may include providing direction, training, coaching, and performance feedback in accordance with system policies. Qualifications - Bachelor’s degree required. - Seven years of relevant experience required. - Progressive fundraising experience with demonstrated success securing five- and six-figure gifts. - Experience managing a donor portfolio. - Experience developing and executing fundraising strategies. - Experience working with corporate, foundation, and individual donors. - Experience conducting donor discovery, cultivation, solicitation, and stewardship. - Experience presenting to senior executives, boards, and high-net-worth individuals. - Knowledge of military culture, veteran issues, and military-connected families. Licenses and Certifications - Valid driver’s license. - Ability to travel nationally (often 30–50%). Strongly Preferred - Experience fundraising for military, veteran, behavioral health, healthcare, or human services organizations. - Experience working nationally across multiple markets. - Experience engaging corporate partners with military-focused giving initiatives. - Experience collaborating with program leaders and subject matter experts. Preferred - Military service, military spouse experience, veteran status, or demonstrated experience working with military and veteran-serving organizations. Physical and Work Environment Requirements Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Disclaimer The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice. Salary Range $100,000 - $115,000 Time Type Full time Benefits - Medical, dental, and vision health coverage. - Flexible Spending and Health Savings Accounts. - 403b retirement plan with company match. - Paid time off and ten paid holidays. - AD&D Insurance, Life Insurance, and Long Term Disability (company paid). - Employee Resource Groups. - Continuing education opportunities. - Employee Assistance Program.

Role Description This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety. Essential Duties & Responsibilities - Provides telephonic or chat clinical screenings and risk assessments. - Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs. - Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide. - Meets the ethical and clinical standards in compliance with all accreditation. - Actively participates in ongoing supervision, training, and team meetings. - Assists in administrative tasks as needed. Knowledge, Skills & Abilities - Effectively communicate via written, verbal, in person, and virtual methods. - Demonstrates high-level customer service skills and professional etiquette. - Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. - Knowledge of suicide assessments. - Skill in providing crisis intervention. Qualifications - Bachelor’s degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist. - Six months to one year of related crisis experience is preferred. - Shift Availability: - Sunday-Thursday (Fri & Sat off) 6pm-2:30am - Tuesday-Saturday (Sun & Mon off) 6pm-2:30am - Thursday-Monday (Tues & Wed off) 6pm-2:30am - Saturday-Wednesday (Thurs & Fri off) 6pm-2:30am - Sunday-Thursday (Friday & Saturday) 6pm-2:30am Physical Requirements - Standing – 10% - Sitting – 90% - Squatting – Occasional - Kneeling – Occasional - Bending – Occasional - Driving – Occasional - Lifting – Occasional Benefits - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program

• Responsible for day-to-day operations of the Military Services Department • Administrative functions including provider lifecycle management and communications • Ensure providers are efficiently credentialed, onboarded, and supported • Review military-specific training qualifications • Monitor shared communication channels • Help resolve billing and documentation inquiries • Contribute to process improvement initiatives • Participate in operational support and manage client and provider inquiries • Cross-train on additional operational roles as needed • Support provider onboarding, credentialing, and re-credentialing activities • Maintain accurate provider records in internal systems and EHR

Role Description The Director of Organizational Learning & Development provides strategic leadership for the organization's learning, leadership development, talent development, and workforce readiness initiatives. This role is responsible for building a culture of continuous learning and professional growth by developing organizational capabilities that support employee success, leadership development, training engagement, retention, and long-term business objectives. The Director serves as a key partner to executive, operational, and People & Culture leaders to align learning and development strategies with organizational priorities. Through leadership of the Organizational Learning & Development and Licensure Supervision teams, this position drives innovative learning solutions, leadership development, succession planning, organizational training, and career development initiatives that strengthen the workforce and support the organization's mission, vision, and strategic goals. Qualifications - Bachelor's degree in human resources, Organizational Development, Education, Business Administration, Psychology, Communications, or related field required. - Master's degree preferred. - 5+ years progressive leadership experience in Learning & Development, Organizational Development, Talent Development, Human Resources, or related field. - Experience leading enterprise-wide learning and development initiatives. - Experience managing teams, budgets, and organizational change initiatives. - Experience with Learning Management Systems and training technologies. - Healthcare, behavioral health, or human services experience preferred. Requirements - Expertise in adult learning principles, instructional design, leadership development, and organizational development. - Strong facilitation, presentation, coaching, and consulting skills. - Knowledge of accreditation, regulatory, and compliance training requirements. - Ability to analyze workforce data and learning metrics to drive business decisions. - Experience developing succession planning and talent development strategies. - Strong project management and change management skills. - Excellent written, verbal, and interpersonal communication skills. - Ability to influence and collaborate with executive and operational leadership. - Ability to travel as needed. Benefits - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program

Role Description Centerstone is committed to delivering care that changes people’s lives. The goal of the Centerstone Contact Center is to provide an easily accessible, efficient, single point of access to all those inquiring after Centerstone Services. Those inquiries will be met with an excellent customer experience that includes screening, appropriate referral, scheduling, and support - all provided while striving for single call resolution. The Contact Center Manager is an integral component of our Centerstone Contact Center team. The position requires excellence in leadership, reporting, and contact center management. The ideal candidate must demonstrate a working knowledge of behavioral health basics, handling of escalated customer calls and staff situations, and management practices based on KPIs. Qualifications - Bachelor’s Degree in human services, psychology, social services, education or related field preferred. - A minimum of four years of related experience in a healthcare customer service call center, patient engagement, or patient care management experience. - A minimum of two years of experience leading and building effective teams. - Certification/Licensure: None required. Requirements - Manage the day-to-day operations of the Contact Center Team. - Monitor Contact Center Call Dashboard to ensure adequate staffing is available to incoming inquiries dependent on call volumes. - Handle escalated customer interactions and provide timely solutions and recommendations to the Contact Center Staff as needed. - Utilize Contact Center Lead as needed for direct management of Contact Center Specialists. - Provide mentoring, coaching and development to team members via one-on-one meetings, team meetings, and call monitoring audits for increased efficiency and effectiveness. - Responsible for Contact Center performance management; ensure workforce has the skills and tools needed to provide optimal service through training. - Partner with technology staff and senior management to resolve software and hardware issues. - Disseminate updated troubleshooting and workflow documentation to staff. - Reports and monitors all incidents of HIPAA violations and system issues within established guidelines. - Fill open positions as needed and manage staff onboarding. - Responsible for Contact Center workforce management; monitor monthly work schedules for adequate staffing levels with consideration of vacation, time of requests, and call volume statistics. - Regularly report and monitor key performance indicators and partner with leaders to adjust operations accordingly to meet objectives. - Responsible for contact center team training including but not limited to: new hire training, continuous education, delivering new product training. Benefits - Medical, dental, and vision health coverage. - Flexible Spending and Health Savings Accounts. - 403b retirement plan with company match. - Paid time off and ten paid holidays. - AD&D Insurance, Life Insurance, and Long Term Disability (company paid). - Employee Resource Groups. - Continuing education opportunities. - Employee Assistance Program.