Seven Counties Services

Role Description Opens, separates, alphabetizes and photocopies insurance and self-pay checks. Calculates dollar and cash total on each, reconciles and forwards to accounting. - Retrieves and monitors daily for electronic remittances from vendors for electronic payment postings. - Retains copies of insurance co-payment schedules. - Compares payments to payment schedules for accuracy of payment contractual adjustment and effective date identifying any discrepancies. - Consistently evaluates the accuracy of third-party payments. - Initiates appropriate follow-up action to various third-party contractors to address additional post-implementation needs. - Reviews all accounts for secondary insurance and overpayments. - Reviews all account notes for credit balances and initiates refunds. - Reviews payment information, accurately codes and applies monies/contractual adjustments to patient accounts. - Scans and downloads payment batch reports. - Maintains unidentified payment log daily. - Attentive to record keeping and documentation of work performed, including unrecorded cash spreadsheet. - Demonstrates a consistent level of performance; maintains progress on special report projects; informs manager of progress status and strives to meet deadlines. - Collects monies for the amount owed by the patient and other unpaid accounts in a courteous, but firm manner. - Applies monies to patient accounts and reconciles Cash Receipts and Self Pay checklist daily. - Verifies, applies and balances cash receipts received from outpatient areas. - Reviews and makes direct deposit electronically for credit cards. - Reviews billing data obtained during registration to determine discharge status and look for any deficiencies (i.e. copy of cards, errors from registration). - Communicates changes with co-workers promptly and courteously. - Performs other duties as assigned by Accounts Receivable Manager. Qualifications - High school graduate or equivalent required. - Minimum of three years of medical billing and payment posting experience required. - Prior insurance knowledge preferred. - Knowledge of patient types, financial classes, insurance estimates, and entities preferred. - Proficient in ten key skills or abilities required. - Attention to detail essential. Requirements - The position has no unusual demands. - Typical office job with occasional lifting and carrying of up to 10 pounds. - The position may require walking or standing, as well as stooping or bending. - Minor discomfort from continual use of video display terminal. Company Description

Role Description 1st shift with flexibility for schedule. - Demonstrating high-level customer service skills, professional etiquette, and service excellence. - Provides telephone screening for individuals who utilize SCS Access. - Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable. - Obtains all information effectively and efficiently (i.e., demographic and clinical information) and records accurate documentation in the electronic database. - Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection. - Effective routes/transitions to CIC/Crisis team and/or identified program needs as appropriate. - Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. - Ensures compliance with all defined organization and Access standards. - Adheres to all department and organization requirements as defined (i.e., completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.). - Performs other duties as assigned. Qualifications - High School Diploma/GED required. - Bachelor’s degree in Psychology, Social Services, Human Behavior Services, or a related field of study preferred. Requirements - One (1) year of experience in a health care customer service or call center setting with bachelor’s degree, or three (3) years of health care customer service or call center setting with High School Diploma/GED required. - High volume call center experience preferred. - Crisis counseling experience preferred. - Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred. - Proficiency in word processing/data entry skills, general computer knowledge, and associated skills are required. - Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service-focused environment are essential. - Reliable, high-speed internet connection. In circumstances in which the high-speed internet fails, working onsite is required. - Company or personal vehicle usage: No. - Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Benefits - Part time.

Role Description This position is remote, and only candidates who reside in the Louisville Metro area will be considered. - Provides support for billing and system use, workflows and procedures, as applicable. - Assists with new hire orientation applicable to the department while ensuring assigned staff are properly trained to perform their job functions. - Will perform specific aspects of training personally while other aspects may be performed by appropriate staff members. - Participates in meetings with RC Leadership and direct reports regarding status of the A/R work plan and compliance with daily expectations per policy as directed. - Performs daily functions such as Mapping, Eligibility, Cash Log, EIB functions, Case Management and Contract Therapy. - Performs weekly deposit functions for the organization. - Provides system builds within Avatar for new programs and service-codes. - Processes rate- and service-code changes, if applicable. - Performs A/R reporting and analysis. - Participates in month-end close. - Conducts charge reconciliation to ensure billing for all services provided, if applicable. - Serves as key resource to Accounts Receivable team, Business Director, and Business Administrative Managers. - Assists in tracking and communicating revenue-cycle issues and resolution to affected parties. - Collaborates with other departments to improve processes/operations, implement changes, and improve revenue workflow. - Assists in developing, implementing, and maintaining revenue-cycle standard operating procedures. - Follows all SCS policies and procedures. - Completes all mandatory training within prescribed timeframes. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Qualifications - High school diploma or equivalent is required. - Four-to-six years’ revenue-cycle experience in complex health care environment, preferably within comparable behavioral health or health and human services organization. - Experience with CMHC and/or NetSmart or Lawson preferred. - Experience with systems and systems conversion preferred. - Proven billing and accounting knowledge. - Management reporting and analysis. - Ability to collaborate across diverse functional work groups. - Proven experience driving/implementing process improvement initiatives. - Excellent internal and external customer service skills. - Strong process and quality orientation. - Strong project management skills. - Must possess good oral and written communication skills and recognize importance of teamwork. - Proficiency in Microsoft Office with advanced Excel skills. - Working knowledge of Microsoft SharePoint. Physical Demands - Position has no unusual physical demands. - May involve dealing with modestly unpleasant situations, including continual use of video display terminal. - Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with continuous quality improvement orientation. - Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Time Type Full time

Role Description - Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. - Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers. - Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals. - Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. - Screens for possible suicide/homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors. - Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services. - Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. - Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct. - Presents a professional demeanor in all interactions with internal and external customers. - Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions. Qualifications - 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. - Good communication and interpersonal skills. - Ability to use technology to complete web reports. - Ability to make sound decisions and judgments in stressful or unusual situations. - Good time-management skills and the ability to work in a team environment. - Ability to work effectively and efficiently in a fast-paced work environment. - Ability to work remotely, including access to stable internet services. Requirements - Minimum of 6 months experience in social services/mental health services preferred. - An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work. Physical Demands - Position has no unusual physical demands. - May involve modestly unpleasant situations such as offensive language from callers. Time Type - Part time

Job Description: Consideration will only be given only to candidates living in the Louisville Metro area. ESSENTIAL JOB FUNCTIONS - Verifies client’s mental health, intellectual disability, and/or substance abuse benefits and obtains initial authorization and subsequent authorizations, as determined by guarantor. - Verifies all commercial and Medicare Advantage plans for agency at intake and all reports related to changes to these guarantors. - Works daily reports to move authorizations through life cycle of authorization from intake to discharge. - Communicates guarantors needs to operations staff. - Pulls necessary information from charts for retro reviews and appeals. - Collaborates and educates operations staff on authorization process and status of their client’s request. - Implements tracking system to obtain future authorizations and any other maintenance needed by guarantor. - Resolves billing problems and/or receives insurance updates. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. EDUCATION - High School diploma: Associate degree preferred. EXPERIENCE - Two years of administrative experience. REQUIREMENTS - Excellent observation skills, analytical thinking, problem-solving, and good verbal and written communication skills. - Basic knowledge of managed care and reimbursement concepts - Knowledgeable of medical terminology, CPT, HCPC, and revenue codes - Excellent customer service skills PHYSICAL DEMANDS - The position requires lifting up to 20 pounds, with frequent lifting and/or carrying of items weighing up to 10 pounds. - Occasional minor discomfort from continual exposure to a video display terminal. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focusing on customer service responsiveness and continuous quality improvement. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards. Time Type: Full time We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services. - Health & Wellness - Medical Coverage - Dental Coverage - Vision Coverage - Flexible Spending Account - Health Savings Account - Short Term Disability - Long Term Disability - Company Paid - Financial Wellbeing - Competitive Compensation Packages - Life Insurance - Company Paid - Accidental Death & Dismemberment Insurance - Company Paid - 403b Retirement Plan with Company Funded Matching - Retirement and Financial Planning Services - Career Development and Growth - Tuition Assistance Plans - Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness) - Student Loan Repayment Assistance - Clinical Supervision toward licensure and reimbursement for certain license applications - At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education - Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us - Leadership Academy for our rising stars, supervisors, and leaders - Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes - Work Life Balance - Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays) - Flexible Work Schedules to promote a Healthy Work Life Balance - Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being At Seven Counties Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job Description: ESSENTIAL JOB FUNCTIONS 1. Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers. 2. Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals 3. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. 4. Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors. 5. Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services. 6. Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. 7. Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct. 8. Presents a professional demeanor in all interactions with internal and external customers. 9. Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions EDUCATION 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to make sound decisions and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and efficiently in a fast-paced work environment. Ability to work remotely, including access to stable internet services; EXPERIENCE Minimum of 6 months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work. PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Full time