Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide and need additional support and linkage to appropriate mental health resources. ESSENTIAL DUTIES & RESPONSIBILITIES - Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide and assess for suicide, update safety plan as needed and provide linkage to appropriate resources. - Monitor and measure progress of individuals receiving follow-up services - Attend bi-weekly team meetings and supervision. - Maintain accurate and detailed call reports of each contact. - Meet the ethical and clinical standards in compliance with all accreditation. - Answer incoming chats/texts from visitors utilizing 988. - Assist in administrative tasks as needed. KNOWLEDGE, SKILLS & ABILITIES - Effectively communicate via written, verbal, in person and virtual methods. - Demonstrates high-level customer service skills and professional etiquette. - Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. - Knowledge of suicide assessments. - Skill in providing crisis intervention. QUALIFICATIONS Education Level Bachelor’s degree in Behavioral Science, Psychology, Social Work or Certified Recovery Peer/Recovery Coach required. Years of Experience One year of crisis intervention or suicide prevention preferred. Shift Availability: Sunday-Tuesday 2pm-10:30pm CST Certification/Licensure N/A PHYSICAL REQUIREMENTS Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

Job Description: ESSENTIAL JOB FUNCTIONS 1. Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers. 2. Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals 3. Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift. 4. Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors. 5. Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services. 6. Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. 7. Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct. 8. Presents a professional demeanor in all interactions with internal and external customers. 9. Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions EDUCATION 60 hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business or a related field of study. Good communication and interpersonal skills. Ability to use techonology to complete web reports. Ability to make sound decisions and judgments in stressful or unusual situations. Good time-management skills and the ability to work in a team environment. Ability to work effectively and efficiently in a fast-paced work environment. Ability to work remotely, including access to stable internet services; EXPERIENCE Minimum of 6 months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work. PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Full time

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Academic Advisor I provides exceptional - quality, personalized support to students throughout their academic journey, ensuring progress toward educational goals. This role is responsible for fostering student engagement and success by leveraging data-informed strategies and key performance indicators (KPIs) to promote persistence, satisfaction, and academic achievement. In this Role: • Uphold ’s Mission, Vision, Core Values and Core skills • Adhere to policies within University Catalog and Employee Handbook • Manage and maintain accurate student records, including communication, notes and course plans, ensuring all information is current, organized and aligned with academic goals and departmental goals • Handle a high volume of inbound and outbound student phone calls, providing exceptional customer service and effective assistance while addressing inquiries, resolving issues and ensuring clear communication • Conduct email communication with students and departments, ensuring timely, professional and accurate replies to inquiries, updates and requests • Manage and maintain knowledge resources, staying up to date with internal communication, policies and procedures, while effectively utilizing available resources to support students and deliver accurate information • Support students in building self-efficacy by offering guidance, resources and encouragement, in a positive and empowering environment that fosters confidence in their academic abilities and decision-making • Build and maintain relationships with students, colleagues and external partners, to foster collaboration, enhance communication, and support student success • Leverage departmental tools and resources to promote student success, persistence, and satisfaction, in alignment with the Customer Experience (CX) framework • Perform other duties and responsibilities as assigned Minimum Qualifications: • Bachelor’s degree • 0-1 year of demonstrated experience in a professional setting including: - Customer service background - Admissions or sales - Higher education, advising, tutoring, or counseling Work Schedule: ► 4 Day Shifts: Monday - Thursday ○ 8:00 a.m. to 4:30 p.m. or the 9:00 a.m. to 5:30 p.m. in your time zone. ► 1 Evening Shift: Friday ○ 11:30 a.m. – 8:00 p.m. Eastern Time for all (ET) advisors ○ 10:30 a.m. – 7:00 p.m. Central Time for all (CT) advisors ○ 9:30 a.m. – 6:00 p.m. Mountain Time for all (MT) advisors ○ 8:30 a.m. – 5:00 p.m. Pacific Time for all (PT) advisors ► 1 Weekend Shift per term: Every 8 to 10 weeks. ○ Undergraduate Advisors: 8 Week Terms ○ Graduate Advisors: 10 Week Terms Working Environments and Physical Requirements • Remain stationary for extended periods, either sitting or standing, while maintaining focus and productivity • Build and maintain strong relationships with students & colleagues through effective phone, email and Microsoft Teams communication • Use a headset for extended periods to ensure clear communication and active listening during student interactions • Manage and navigate multiple screens and systems simultaneously to effectively access and update student information • Be available to student for both inbound and outbound calls, providing timely and responsive support • Adhere to a consistent, distraction free schedule, ensuring a dedicated, uninterrupted focus on student needs • Demonstrate consistent attendance, punctuality and reliability, ensuring full functionality and a dependable presence to support team operations and student needs • Thrive in a fully distributed work environment, effectively managing time, tasks and priorities while leveraging digital communication and collaboration tools to stay connected, ensuring seamless workflow and consistent team interaction across various time zones • Must maintain a reliable, high-speed internet connection and a stable, hardwired setup to support uninterrupted remote work and virtual collaboration • Position is based in a fully remote environment requiring sustained periods of computer and video interaction #LI-Remote We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $39,913.00 - $63,870.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $47,840.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: - High-quality, low-deductible medical insurance - Low to no-cost dental and vision plans - 5 weeks of paid time off (plus almost a dozen paid holidays) - Employer-funded retirement - Free tuition program - Parental leave - Mental health and wellbeing resources

Anticipated End Date: 2026-03-13 Position Title: Nurse Case Manager II Job Description: Telephonic Nurse Case Manager II Location: This role enables associates to work virtually full-time, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours: Monday–Friday, 9:00 AM–5:30 PM, with two evening shifts each week from 11:30 AM–8:00 PM (in your time zone). *This position will service members in different states; therefore, Multi-State Licensure will be required. The Telephonic Nurse Case Manager II is responsible for care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. Performs duties telephonically. How you will make an impact: - Ensures member access to services appropriate to their health needs. - Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment. - Assists in facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements. - Coordinates internal and external resources to meet identified needs. - Monitors and evaluates effectiveness of the care management plan and modifies as necessary. - Interfaces with Medical Directors and other Health Professionals on the development of care management treatment plans. - Assists in problem solving with providers, claims or service issues. - Assists with development of utilization/care management policies and procedures. Minimum Requirements: - Requires BS in a health-related field and minimum of 5 years of nursing clinical experience. - Current, unrestricted RN license is required. - Multi-state licensure will be required, as individuals will be providing services in multiple states. Preferred Capabilities, Skills and Experiences: - Experience with the Microsoft Office suite and/or the ability to learn new computer programs/systems/software quickly, preferred. - Ability to talk and type at the same time, preferred. - Background in an acute care setting (e.g., hospital/ED/ICU/med-surg), preferred. - Telephonic and/or virtual nursing experience, preferred. - Managed Care experience, preferred. - Minimum 2 years’ experience in acute care setting. - Certification as a Case Manager, preferred. For URAC accredited areas the following applies: Requires a BA/BS and minimum of 5 years of clinical care experience; or any combination of education and experience, which would provide an equivalent background. Current and active RN license required in applicable state(s). Multi-state licensure is required if this individual is providing services in multiple states. Certification as a Case Manager and a BS in a health or human services related field preferred. Job Level: Non-Management Exempt Workshift: Job Family: MED > Licensed Nurse Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.