• Serves as main point of contact within the Surgical Structural Heart business unit for assigned territory and/or customer base utilizing good understanding of cardiovascular anatomy, pathology and physiology relevant to EW medical products as it relates to the business • Builds and manages strong, long-lasting relationships with customers and other influencers in assigned region to push Edwards positioning in the market utilizing influencing skills on buying decisions using tact and diplomacy • Develops and closes new business opportunities with existing customers and identifies areas of improvement to meet sales targets while developing and executing short-term region plan to achieve region objectives • Other incidental duties.

• Serve as the senior operational leader for ComPsych's largest partner relationships, ensuring alignment between client expectations and operational execution. • Build and maintain trusted relationships with partner stakeholders, acting as the primary point of escalation and strategic consultation. • Lead business reviews, performance discussions, and operational planning sessions with partners. • Identify opportunities to strengthen partnerships, improve service delivery, and drive mutual business value. • Provide strategic leadership and oversight for call center and claims operations, ensuring consistent achievement of service, quality, productivity, and compliance objectives. • Establish clear performance expectations, accountability standards, and operational goals across all teams. • Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to drive informed decision-making. • Analyze performance data, customer trends, and operational insights to identify improvement opportunities, recommend enhancements, and implement solutions that increase efficiency, effectiveness, and service quality. • Drive a culture of continuous improvement by identifying process optimization opportunities, reducing operational inefficiencies, and enhancing the customer experience. • Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a unique opportunity to strengthen access to high-quality knowledge resources through strategic partnerships with global content providers. As a Senior Partnerships Manager, Content Enablement, you will work closely with publishers, libraries, and media organizations to secure access to valuable research materials that support contributors and knowledge communities worldwide. You will play a central role in building and maintaining partnerships, ensuring smooth collaboration, and improving access to trusted information sources. - Establish and manage strategic partnerships with publishers, aggregators, libraries, and media organizations to expand access to high-quality research and reference materials. - Identify new partnership opportunities that address community needs, fill content gaps, and increase the impact of knowledge access programs. - Maintain ongoing communication with partners, manage agreements, and ensure the continuity and reliability of content access. - Support partners in enabling access to their resources and troubleshoot technical or operational issues that may arise. - Develop a deep understanding of citation practices, knowledge sourcing standards, and content usage guidelines to effectively communicate the value of partnerships. - Collaborate with product teams to relay partner needs and improve overall partner experience and program efficiency. - Work with cross-functional teams to develop engagement opportunities such as events, research collaborations, or educational initiatives with partners. - Analyze program performance and impact using available data, translating insights into improvements and strategic recommendations. - Partner with communications teams to showcase partnerships and highlight the impact of content enablement initiatives. Qualifications - 5+ years of professional experience in publishing, media, partnerships, or a related industry. - Bachelor’s degree required; a Master’s degree or equivalent professional experience is considered a plus. - Demonstrated experience building and managing external partnerships or collaborative networks. - Excellent written and verbal communication skills in English, with the ability to clearly present ideas and insights. - Strong analytical skills with experience interpreting data to measure impact and support decision-making. - Ability to work effectively in cross-functional and multicultural teams within a distributed environment. - Strong relationship-building skills and the ability to collaborate across organizations without direct authority. - Proactive, adaptable mindset with strong organizational and project management abilities. - Willingness to collaborate with partners across multiple time zones and travel internationally up to three times per year. - Passion for knowledge accessibility, open information initiatives, or collaborative knowledge platforms is highly valued. - Additional language proficiency beyond English is considered an advantage. Benefits - Competitive compensation aligned with experience and geographic location. - Remote-first work environment with flexible work arrangements. - Opportunity to collaborate with global partners and contribute to impactful knowledge-sharing initiatives. - Inclusive and diverse international team culture. - Opportunities for professional development and cross-functional collaboration. - Participation in meaningful projects that expand access to reliable information worldwide. - Travel opportunities for partner engagement and global collaboration events.

• Oversee ing a portfolio of clients and act ing as their primary day-to-day contact • Manag ing digital campaigns from setup through reporting, ensuring timelines and deliverables stay on track • Monitor ing campaign performance and provid ing data-driven insights and optimizations • Collaborat ing with cross-functional teams ( creative, campaign, o nboarding, operations) to deliver a seamless client experience • Respond ing to client requests promptly and professionally, ensuring they feel supported and informed • Contribut ing to process improvements and client success initiatives across the team