This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a unique opportunity to strengthen access to high-quality knowledge resources through strategic partnerships with global content providers. As a Senior Partnerships Manager, Content Enablement, you will work closely with publishers, libraries, and media organizations to secure access to valuable research materials that support contributors and knowledge communities worldwide. You will play a central role in building and maintaining partnerships, ensuring smooth collaboration, and improving access to trusted information sources. - Establish and manage strategic partnerships with publishers, aggregators, libraries, and media organizations to expand access to high-quality research and reference materials. - Identify new partnership opportunities that address community needs, fill content gaps, and increase the impact of knowledge access programs. - Maintain ongoing communication with partners, manage agreements, and ensure the continuity and reliability of content access. - Support partners in enabling access to their resources and troubleshoot technical or operational issues that may arise. - Develop a deep understanding of citation practices, knowledge sourcing standards, and content usage guidelines to effectively communicate the value of partnerships. - Collaborate with product teams to relay partner needs and improve overall partner experience and program efficiency. - Work with cross-functional teams to develop engagement opportunities such as events, research collaborations, or educational initiatives with partners. - Analyze program performance and impact using available data, translating insights into improvements and strategic recommendations. - Partner with communications teams to showcase partnerships and highlight the impact of content enablement initiatives. Qualifications - 5+ years of professional experience in publishing, media, partnerships, or a related industry. - Bachelor’s degree required; a Master’s degree or equivalent professional experience is considered a plus. - Demonstrated experience building and managing external partnerships or collaborative networks. - Excellent written and verbal communication skills in English, with the ability to clearly present ideas and insights. - Strong analytical skills with experience interpreting data to measure impact and support decision-making. - Ability to work effectively in cross-functional and multicultural teams within a distributed environment. - Strong relationship-building skills and the ability to collaborate across organizations without direct authority. - Proactive, adaptable mindset with strong organizational and project management abilities. - Willingness to collaborate with partners across multiple time zones and travel internationally up to three times per year. - Passion for knowledge accessibility, open information initiatives, or collaborative knowledge platforms is highly valued. - Additional language proficiency beyond English is considered an advantage. Benefits - Competitive compensation aligned with experience and geographic location. - Remote-first work environment with flexible work arrangements. - Opportunity to collaborate with global partners and contribute to impactful knowledge-sharing initiatives. - Inclusive and diverse international team culture. - Opportunities for professional development and cross-functional collaboration. - Participation in meaningful projects that expand access to reliable information worldwide. - Travel opportunities for partner engagement and global collaboration events.

• Oversee ing a portfolio of clients and act ing as their primary day-to-day contact • Manag ing digital campaigns from setup through reporting, ensuring timelines and deliverables stay on track • Monitor ing campaign performance and provid ing data-driven insights and optimizations • Collaborat ing with cross-functional teams ( creative, campaign, o nboarding, operations) to deliver a seamless client experience • Respond ing to client requests promptly and professionally, ensuring they feel supported and informed • Contribut ing to process improvements and client success initiatives across the team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the opportunity to play a critical part in the successful execution of large-scale transportation programs and enterprise-level services. As an Enterprise Account Coordinator, you will help ensure complex client engagements—such as recurring shuttle programs and major events—are launched seamlessly and managed with precision. - Coordinate the successful launch and execution of enterprise contracts, including recurring shuttle services and complex transportation programs. - Ensure all reservations, service details, and operational requirements are accurately documented and maintained in internal systems. - Conduct on-site visits when necessary to support service launches, meet with clients and operators, and ensure operational readiness. - Manage enterprise client accounts proactively, handling service updates, contract adjustments, insurance documentation, billing coordination, and payment follow-ups. - Provide technical and operational support, including coordinating with product teams to resolve tracking or routing issues and supporting system integrations. - Maintain ongoing communication with clients, drivers, and service operators to address urgent changes, troubleshoot operational issues, and ensure service continuity. - Build and maintain relationships with strategic transportation providers across North America to support service delivery and expand operational capacity. - Monitor account performance and operational execution to maintain a high level of client satisfaction and service reliability. Qualifications - 1–2 years of experience in a customer-facing or vendor-facing role, particularly in high-pressure or fast-paced environments. - Demonstrated ability to manage urgent requests, service changes, and operational challenges while maintaining professionalism and accuracy. - Strong organizational and multitasking skills with the ability to manage multiple accounts and projects simultaneously. - Proficiency with Google Workspace tools including Docs, Sheets, and Gmail. - Excellent communication and relationship-building skills with both clients and operational partners. - Ability to travel as needed (up to approximately 30%) to support service launches and account management activities. - Flexibility to occasionally adjust work schedules, including early starts, weekend coverage, or after-hours support when required. - High level of reliability, accountability, and a strong work ethic with the ability to stay composed under pressure. - Comfort working in a remote environment while collaborating closely with cross-functional teams. Benefits - Competitive base salary of $72,500 USD - Remote-first work environment with flexibility in approved hiring locations - Comprehensive healthcare coverage including medical, dental, and vision insurance (with full employee premium coverage in the U.S.) - Mental health resources, virtual care services, and wellness programs - Paid time off with 15 PTO days (increasing to 20 after two years) plus paid holidays - Company-paid life insurance and disability coverage where applicable - Retirement savings plan with 401(k) options for U.S.-based employees - Employee referral bonus program - Professional work equipment including laptop and accessories - Opportunity to work in a fast-growing, collaborative, and performance-driven environment

• Supporting regular client interactions: developing client-facing materials, creating meeting agendas, taking and sharing meeting notes and delivering written communications and deliverables to client partners • Managing projects: keeping priority workstreams organized and on time, supporting internal meetings with agendas and notes, communicating outcomes and next steps to key stakeholders • Supporting business development strategy: researching prospective clients, updating pitch materials