This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is instrumental in driving breakthroughs in healthcare across a global community that values diversity and fosters professional growth. The ideal candidate will leverage their experience within Academic Medical Centers to enhance strategic partnerships. You will be the key liaison between C-suite executives and operational teams, ensuring exceptional customer engagement while managing complex operational workflows. Your contributions will directly influence healthcare delivery, making a significant impact on both patients and the organization. - Provide exceptional customer engagement and support to drive partnership performance. - Deliver an outstanding customer experience through clear communication and proactive relationship building. - Lead strategic engagement across the customer’s organization, including budgeting and KPI alignment. - Collaborate across business lines to ensure transparency around challenges and risks. - Respond efficiently to concerns and support problem resolution. - Contribute to broader Enterprise Services Operations initiatives as needed. Qualifications - Direct leadership experience within an Academic Medical Center environment. - A deep understanding of regulatory, research, and educational missions unique to AMCs. - Ability to develop short- and long-term operational and capital plans. - Strong knowledge of health system service line operations. - Results-driven mindset balancing customer impact and business objectives. - Project management capabilities in fast-paced settings. - Excellent communication skills engaging with executives and teams. Benefits - Comprehensive medical, dental, and vision insurance. - 401(k) retirement plan with company match. - Life insurance and disability coverage. - Generous paid time off and sick leave policies. - Support for professional development and growth opportunities. - Flexibility in work arrangements to support work-life balance.

• Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software. • Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness. Build structure where there currently is none. • Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues. • Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company. • Enable customers to understand their invoices and contracts. • Implement new products. Partner with Product and Engineering to determine the best billing approach for new products, then implement that logic in our CPQ (working with RevOps) and billing software. • Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions — ensuring changes are correctly reflected across downstream systems and invoices. • Inform pricing strategy by recommending models, particularly around renewal periods, that create win-wins for customers and the business. • Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement. • Be an escalation point for the collections team when there is ambiguity in a contract discussion.

• Liaise with GPO operations to streamline onboarding and rebate payment experience for both the sales teams and our customers • Work with the sales and large practice networks with attending business reviews, supporting the sales coordination with data and analytics, and manage projects for process improvement, communication and innovation • Continuously execute contract alignment improvement processes while supporting ongoing enhancements to the process and technology for integrated business development • Liaise between the GPOconnect team and sales to identify/quantify case trends and improve any potential process gaps • Lead cross functional workstreams to execute integrated growth strategy and tactics • Collaborate with business development associates across Cencora Specialty GPOs to review business and sales data and provide suggested strategic directions to foster faster growth across therapeutic areas • Enhance/develop tools to identify growth and contract pull through opportunities for “House Accounts.” • Analyze, prioritize, and transition ad hoc reporting requests from various data teams • Identify ways to reduce QC time and act as data liaison for current (and future) sales tools and QBR decks • Work in collaboration with upstream and downstream sales and membership to supply market assessments ahead of any new contract launch • Liaise between commercial excellence and sales teams to streamline communication on and upkeep of SalesForce assignments, sales dashboards, and sales campaigns

• Report directly to the VP of Field Operations. • Responsible for financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects. • Research, strategize, and support the Operational leadership teams to assist in uncovering and cost analysis, metric analysis, and cost reduction measures across the business. • Manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders at multiple levels. • Deal with highly sensitive information and contribute to strategic discussions, decisions, and implementations. • Conduct long-term planning to create initiatives that further the company’s overall goals. • Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities. • Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives. • Communicate with the board or other senior officials about shifting company priorities and projects. • Identify potential problems and points of friction and working to find solutions to maximize efficiency and cost. • Identify opportunities to expand or shift course to align cost and service results to world class standards. • Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits. • Enable field operations organizations and drive customer experience through strategic oversight of cross-functional processes and handoffs. • Provide rapid and comprehensive response to all frontline field inquiries with high-quality, time-sensitive support/education/training/troubleshooting until complete issue resolution. • Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams to create process improvements and operational efficiencies that enable optimal operational results. • Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems to ensure an efficient, consistent, and simplified user experience. • Develop value-added recurring and ad-hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies. • Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures. • Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations.