• Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software. • Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness. Build structure where there currently is none. • Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues. • Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company. • Enable customers to understand their invoices and contracts. • Implement new products. Partner with Product and Engineering to determine the best billing approach for new products, then implement that logic in our CPQ (working with RevOps) and billing software. • Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions — ensuring changes are correctly reflected across downstream systems and invoices. • Inform pricing strategy by recommending models, particularly around renewal periods, that create win-wins for customers and the business. • Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement. • Be an escalation point for the collections team when there is ambiguity in a contract discussion.

• Liaise with GPO operations to streamline onboarding and rebate payment experience for both the sales teams and our customers • Work with the sales and large practice networks with attending business reviews, supporting the sales coordination with data and analytics, and manage projects for process improvement, communication and innovation • Continuously execute contract alignment improvement processes while supporting ongoing enhancements to the process and technology for integrated business development • Liaise between the GPOconnect team and sales to identify/quantify case trends and improve any potential process gaps • Lead cross functional workstreams to execute integrated growth strategy and tactics • Collaborate with business development associates across Cencora Specialty GPOs to review business and sales data and provide suggested strategic directions to foster faster growth across therapeutic areas • Enhance/develop tools to identify growth and contract pull through opportunities for “House Accounts.” • Analyze, prioritize, and transition ad hoc reporting requests from various data teams • Identify ways to reduce QC time and act as data liaison for current (and future) sales tools and QBR decks • Work in collaboration with upstream and downstream sales and membership to supply market assessments ahead of any new contract launch • Liaise between commercial excellence and sales teams to streamline communication on and upkeep of SalesForce assignments, sales dashboards, and sales campaigns

• Report directly to the VP of Field Operations. • Responsible for financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects. • Research, strategize, and support the Operational leadership teams to assist in uncovering and cost analysis, metric analysis, and cost reduction measures across the business. • Manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders at multiple levels. • Deal with highly sensitive information and contribute to strategic discussions, decisions, and implementations. • Conduct long-term planning to create initiatives that further the company’s overall goals. • Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities. • Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives. • Communicate with the board or other senior officials about shifting company priorities and projects. • Identify potential problems and points of friction and working to find solutions to maximize efficiency and cost. • Identify opportunities to expand or shift course to align cost and service results to world class standards. • Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits. • Enable field operations organizations and drive customer experience through strategic oversight of cross-functional processes and handoffs. • Provide rapid and comprehensive response to all frontline field inquiries with high-quality, time-sensitive support/education/training/troubleshooting until complete issue resolution. • Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams to create process improvements and operational efficiencies that enable optimal operational results. • Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems to ensure an efficient, consistent, and simplified user experience. • Develop value-added recurring and ad-hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies. • Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures. • Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations.

Description Make Your Mark at Alutiiq Operations Services, LLC!  Are you a strategic leader who thrives on overcoming challenges and building high-performing teams? At Alutiiq Operations Services, LLC, you will play a pivotal role in supporting critical government operations that keep our nation’s infrastructure running smoothly. If you are ready to drive excellence, innovation, and organizational performance from anywhere, join our mission-driven team! What You Will Do: - Oversee and direct the execution of multiple, concurrent BOS contracts at diverse government sites, ensuring alignment with organizational goals and contract deliverables - Proactively manage contract performance, meeting or exceeding all key performance indicators for cost control, on-time delivery, service quality, and workplace safety - Serve as the primary point of contact for government customers, ensuring exceptional stakeholder communication, timely issue resolution, and collaboration between site managers and executive leadership - Design, implement, and continuously improve operational strategies, staffing models, and resource allocation plans to maximize efficiency and support mission objectives - Manage and analyze multimillion-dollar budgets, preparing accurate forecasts, financial reports, and ensuring strict adherence to FAR/DFARS and other federal regulations - Perform regular site visits and in-depth performance reviews across all locations (up to 40% travel), identifying opportunities to enhance operational excellence and compliance - Lead, mentor, and evaluate project managers and site supervisors, fostering professional development and a culture of accountability, safety, and high performance - Drive business development by proactively identifying new contract opportunities, leading recompetes, and expanding BOS service offerings - Enforce rigorous compliance with all federal, state, and corporate policies, including safety programs, risk management processes, and contractual obligations - Prepare and present detailed reports, executive briefings, and performance updates to government clients and corporate stakeholders, translating operational data into actionable insights Requirements - Bachelor’s degree in Business Administration, Engineering, Facilities Management, or a related field (Master’s or advanced degree preferred). - At least 10 years of increasingly responsible experience in Base Operations Support (BOS) or large-scale facilities operations, with a minimum of 5 years successfully managing government contracts. - U.S. citizenship (required by government contract) and ability to obtain and maintain a Secret security clearance (Top Secret preferred). - Proven track record of managing and delivering on multimillion-dollar government service contracts, including oversight of performance metrics, compliance, and customer relationships. - In-depth understanding of federal contracting processes, especially FAR/DFARS requirements, and ability to interpret and apply regulatory guidance. - Exceptional leadership, team-building, and mentoring skills, including experience leading dispersed, multidisciplinary, and multicultural teams. - Superior organizational, analytical, and financial management abilities, with experience in budget preparation, forecasting, and reporting. - Outstanding communication, presentation, and interpersonal skills, with the ability to influence, build consensus, and engage stakeholders at all levels. - High degree of initiative, accountability, and adaptability—able to drive projects from concept through execution with minimal supervision. - Willingness and ability to travel up to 40% of the time for site visits, performance reviews, and customer engagement. Preferred Qualifications: - Experience overseeing multi-site or multi-agency BOS contracts, ideally in a government or military operations setting. - Professional certifications such as Project Management Professional (PMP), Certified Facility Manager (CFM), or equivalent. - Prior military service or significant experience working directly with Department of Defense or federal government clients. - Demonstrated commitment to operational excellence, continuous improvement, and best-in-class safety and compliance practices. Core Competencies: - Strategic Leadership & Planning - Financial & Contract Management - Government Customer & Stakeholder Engagement - Compliance, Safety & Risk Management - Team Development, Mentorship & People Leadership - Operational Excellence & Continuous Improvement Why Join Alutiiq Operations Services, LLC? - Empower National Impact: Lead projects that support the nation’s infrastructure and directly contribute to mission-critical government success. - Remote Leadership: Balance professional influence and personal flexibility with a fully remote executive position (with meaningful travel). - Leadership Visibility: Report directly to the President and collaborate closely with senior decision-makers, amplifying your impact and accelerating your career growth. - Competitive Rewards: Earn an industry-leading salary ($160,000–$190,000/year) plus opportunities for advancement in a growing, stable organization. - Purpose-Driven Culture: Join a team built on integrity, innovation, and respect for tradition, where your voice is heard and your ideas shape the future. - Opportunity to Grow: Advance your leadership toolkit, mentor future industry leaders, and expand your skills in a supportive, learning-focused environment. - Community Connection: Be part of an organization with deep roots in service and a commitment to supporting the people and places we work with across the nation. Ready to drive operational excellence? Apply today and shape the future with Alutiiq Operations Services, LLC! Salary range: $160,000 to $190,000 per year