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Sardine

Combine risk, compliance, and payment protection to increase customer trust and loyalty - all from one powerful API.

Technical Billing, FinOps Manager

OperationsOperationsOtherRemoteSeniorTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

84 days ago

Salary

$150K - $190K / year

Seniority

Senior

5 yrs expEnglishSQL

Job Description

Technical Billing, FinOps Manager

Sardine

• Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software. • Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness. Build structure where there currently is none. • Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues. • Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company. • Enable customers to understand their invoices and contracts. • Implement new products. Partner with Product and Engineering to determine the best billing approach for new products, then implement that logic in our CPQ (working with RevOps) and billing software. • Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions — ensuring changes are correctly reflected across downstream systems and invoices. • Inform pricing strategy by recommending models, particularly around renewal periods, that create win-wins for customers and the business. • Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement. • Be an escalation point for the collections team when there is ambiguity in a contract discussion.

Job Requirements

  • 5+ years of experience in Financial Operations, Business Analytics, or Business Systems Engineering with a proven track record of owning complex business logic.
  • Direct experience managing usage-based billing platforms (e.g., Metronome, Orb, Stripe Billing) and their integrations with Salesforce and ERPs.
  • Strong understanding of SaaS revenue recognition and how usage translates to revenue.
  • A customer-centric approach to handling invoice questions and billing inquiries.
  • Advanced SQL skills.
  • Comfort operating in a fast-moving environment as a cross-functional hub.

Benefits

  • Generous compensation in cash and equity
  • Early exercise for all options, including pre-vested
  • Work from anywhere: Remote-first Culture
  • Flexible paid time off and Year-end break
  • Health insurance, dental, and vision coverage for employees and dependents - *US and Canada specific*
  • 4% matching in 401k / RRSP - *US and Canada specific*
  • MacBook Pro delivered to your door
  • One-time stipend to set up a home office — desk, chair, screen, etc.
  • Monthly meal stipend
  • Monthly social meet-up stipend
  • Annual health and wellness stipend
  • Annual Learning stipend

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