• Design the process to deliver hardware products, accessories and variants • Lead implementation of tools and workflows to support this process • Own execution of specific projects, working with commercial, marketing and operations teams • Keep everyone in the loop and make product, engineering, commercial and marketing feel supported • Lead and grow a team of Program Managers

About Multi Media, LLC Multi Media, LLC is the company behind Chaturbate, one of the most heavily trafficked live streaming platforms in the world. We support a global network of independent content creators and millions of real-time viewers, delivering interactive video at scale. Our infrastructure handles complex broadcasting, low-latency streaming, and high-engagement user experiences. All live, all the time. We’re building a platform where creators can express themselves freely and grow their communities, where viewers discover and interact with creators they’re drawn to, and where the team behind it is challenged, trusted, and responsible for shaping the experience of millions of users around the world. We value people who take initiative, stay curious, and care deeply about the quality and impact of what they build. The Role We’re looking for an experienced individual contributor to own SaaS operations and vendor governance across the company. In this role, you’ll transform reactive vendor management into a proactive, scalable governance function, bringing visibility, control, and cost optimization to a rapidly growing SaaS ecosystem. As the company has scaled rapidly, our SaaS footprint has expanded to 700+ applications representing approximately $29M in annual spend. This role plays a critical part in bringing structure, visibility, and governance to that ecosystem as the organization continues to grow. What You’ll Do SaaS Portfolio Governance - Own the end-to-end SaaS portfolio, including inventory, usage analytics, access controls, renewal calendar, and spend visibility, using SaaS Management Platforms (e.g., BetterCloud). - Drive portfolio consolidation and proactively identify Shadow IT, redundancy, and optimization opportunities. - Report regularly on SaaS spend, risk, and portfolio health to leadership. Vendor, Renewal & Lifecycle Management - Own the commercial and governance lifecycle of SaaS vendors, including contracts, SLAs, renewals, and compliance alignment. - Lead comprehensive renewal planning and execution 90-120 days in advance, ensuring predictable budgeting, cost optimization, stakeholder coordination, and avoidance of misaligned auto-renewals.  - Manage vendor escalations, conduct Quarterly Business Reviews (QBRs) with strategic partners, and execute third-party risk assessments (TPRM) via Vanta. Financial & Cloud Spend Governance - Partner with Finance to provide accurate SaaS spend forecasting, budgeting inputs, and detailed ROI analyses (including Total Cost of Ownership and business cases) for vendor decisions and investment approvals. - Own financial governance and cost optimization for Google Cloud usage, focusing on spend visibility, rightsizing, and committed-use optimization. Cross-Functional & Process Standardization - Partner with IT, Security, Legal, Finance, and Engineering to support vendor onboarding, security assessments, and integration planning. - Standardize SaaS onboarding, access, and approval workflows across departments, and proactively track adoption rate, compliance metrics, and standardization success across the organization.

• Develop, monitor, evaluate and report on KPIs, benchmarks and vendor score cards to drive program performance for Healthesystems and our customers. • Drive the creation and delivery of executive-level analysis, key insights and presentations while managing stakeholder expectations, escalating risks and issues appropriately. • Support sales and account management, as a program performance SME, in customer presentations and business reviews. • Evaluate, document and communicate value derived from program performance initiatives and recommend program performance improvement opportunities. • Research and understand market dynamics, as it relates to program performance. • Forecast trends and report findings to customers and to executive management, leveraging customer insight to assist in the development of strategic performance goals.

Intuition Robotics is on a mission to empower older adults to live happier, healthier, and more independent lives at home. Our award-winning product, ElliQ, is a proactive AI companion that helps keep older adults healthy, engaged, and happy at home while alleviating the effects of loneliness and social isolation. Harnessing the unique bond formed between ElliQ and her members, she is able to help them reach their health and wellness goals and get the help they need in time. ElliQ is being offered today to older adults via government agencies for the aging across the US and healthcare partners. We are rapidly expanding our customer base in the US through partnerships with health plans, state governments, and local area agencies on aging (AAA). Our team operates in a fast-paced and agile environment. We all place a heavy emphasis on creative problem-solving and personal accountability to ensure we’re delivering excellence for our customers and the older adults we serve. Do you want a job working for a high-growth company that is both challenging & involves working closely with people? Do you want to work with robots that help people live more fulfilling lives? This might be the job for you. The Program Coordinator will be responsible for the ongoing operation and growth success of account(s) in WA State, partnering closely with the Program Manager and reporting to the Head of Customer Operations. As part of the Program Coordinator role, you will be responsible for organizing and coordinating ElliQ programs with our partners and customers. The Program Coordinator will oversee account management and deployment of the program for local partners, providing training, guidance, support, demo sessions, diagnosing issues, identifying opportunities for improvement, and coaching on best practices at all levels to achieve success. The individual in this role will work closely with case managers and team members from all local partners. But most importantly, will be helping adults learn more about how ElliQ can be an amazing companion for them. The Program Coordinator will work closely with market engagement leadership to identify partnership opportunities that align with our market-specific ElliQ activation goals. Success will be measured by network penetration, community engagement and retention, and performance. Responsibilities: Work closely with partners (care teams and case managers from Area Agencies on Aging, State Government and Health Plans) to promote project objectives and account growth remotely and on-site. Responsible for collaborating with partners to recruit and enroll eligible ElliQ users Oversee implementation and ongoing management of our partners by following best practices. Work closely with Intuition Robotics team to help build awareness and exposure of partners’ ElliQ program Regularly review customer reports to assess the health of the account Identify additional opportunities to add value through ElliQ for our customers and users Serve as the voice of the customer, providing product feedback and customer needs Ongoing communication with internal teams to ensure project success, discussing challenges, incentives, and changes within the market This job requires travel throughout the WA state and the US. Minimum of 2 years experience in account management or customer success Bachelor’s degree Great organizational skills Great people and communication skills. Live & breathe talking to customers and helping them! A passion for helping people Experience as a care manager or care coordinator  - an advantage Self-starter with an exceptional ability to identify knowledge gaps and work to learn what you don’t already know Excellent customer service, coaching, and training skills. Proven problem-solving abilities. Ability to deliver results while working in a highly independent and fast-paced environment - previous experience at start-up is an advantage Technical orientation Must have reliable transportation to visit partner communities from time to time