Summary: The Analyst, Post Sale Title serves as the primary liaison between our organization and vendors providing title services, with a specific focus on managing FHA and VA title processing for post-sale conveyance files. This role ensures seamless communication, drives process efficiencies, and delivers high-quality reporting and analysis on vendor performance and title operations. The ideal candidate is organized, detail-oriented, and adept at maintaining strong working relationships both internally and externally. Essential Job Duties and Responsibilities: - Act as the single point of contact for all title-related communication with third-party title vendors or law firms on post foreclosure sale loan managed within the Claims Department. - Manage and oversee the post-sale title processing and issue resolution of FHA and VA conveyance loans to ensure compliance, accuracy, and timely execution. - Monitor vendor performance and ensure adherence to contractual service level agreements (SLAs) and internal quality standards. - Develop and maintain a post-sale title vendor scorecard, including relevant KPIs and metrics. - Compile and distribute monthly reporting on title performance, processing times, issue resolution, and relationship insights. - Identify trends, gaps, and opportunities in the title process, and propose solutions to improve operational efficiency to include, but not be limited to, system enhancements, dashboards, reporting. - Collaborate with internal teams including post-sale operations, best execution, disposition and analytics, compliance, and business controls as needed. - Maintain strong relationships with vendors through proactive communication and accountability. - Support leadership with insights, summaries, and recommendations based on reporting and vendor interactions. - Responsible for learning new skills and expand job knowledge to better perform assigned duties. - Maintain monthly performance in alignment with quality expectations. - Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations. - Ensure timely completion of projects and tasks when assigned. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: - This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - 3+ years of experience in mortgage operations, title services, or related field, with a focus on FHA/VA post-sale processes preferred - Strong knowledge of mortgage title processes, FHA/VA guidelines, and post-sale workflow - Proven ability to manage third-party relationships and vendor performance - Moderate computer skills with MS Word, Excel. - Strong attention to details and excellent time management and organizational skills. - Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting. - Ability to work under general direction to accomplish department goals and reduce/mitigate financial loss to Freedom Mortgage. - Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties. - Ability to identify urgent matters requiring immediate action and properly escalating them. - Ability to handle multiple tasks under pressure and changing priorities. Education and/or Experience: - High School diploma required; Associate/Bachelor Degree preferred. - Five (5) or more years’ mortgage servicing default experience. - One (1) or more years’ Loan Servicing platform experience for all default related activities such as Foreclosure, Bankruptcy, Default Claims, Loss Mitigation, etc. - Previous FHA, VA, USDA and PMI experience preferred Certificates, Licenses, Registrations: - None Work Complexity: Problems and issues faced are general but require analysis of FFOC’s policies and procedures, as well as external best practices and regulations, to assess and resolve. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization. #LI-AC1