• Develop and execute integrated marketing plans aligned with Japan business priorities to drive brand awareness and pipeline growth across Japan. • Localize and execute global campaigns aligned with regional field marketing strategies. • Manage & execute detailed campaign plans including objectives, messaging, channels, calls to action, follow-up processes, and performance metrics. • Manage procurement, legal and purchasing workflows, ensuring compliance with internal processes and timely vendor payments. • Partner with digital, BDR, and campaign teams to ensure lead list uploads, follow-up processes, and pre/post-event comms are executed effectively. • Lead & support vendor management, event logistics, swag shipments, etc. • Manage an organized system for regional event calendars, assets, and post-event documentation. • Track & report measurement of key marketing activities and event performance metrics.

Job Summary Courtyard is recruiting a CRM Manager to bring user journeys to life across owned and operated channels, including email, push, in-app, and loyalty programs. The CRM Manager will be a key strategist and producer of the CRM and loyalty campaigns, while growing message capabilities, reporting, and insight efforts on behalf of the Marketing group. The ideal candidate has a keen interest and skillset in leveraging dynamic campaigns, analysis, and data integration to enable the most cutting-edge marketing capabilities possible. They are a casual or core collector, and a user of loyalty apps and/or online marketplaces with deep experience in consumer-facing marketing messaging. What You’ll Do - Build, manage CRM and loyalty campaigns, journeys and automations on behalf of the Marketing group - Manage projects with partner departments and teams, including both creative and technical - Develop, document, and execute A/B/x and MAB campaigns for audience and journey optimization across owned channels. - Support Marketing & Courtyard leadership with presentations, evaluations and implementation strategies that support CRM & loyalty growth - Develop and maintain best-in-class business process and project process conventions, while collaborating with CRM leadership on sustained growth frameworks. - Support, analyze, and manage the resolution of critical production application issues, such as our ESP and MMPs - Research and analysis of competitor lifecycle messaging and loyalty programs - Perform other job-related functions as assigned What You’ll Bring - 6+ years of professional marketing experience, including 3+ years in CRM and/or loyalty marketing preferred - Proven ability to lead the delivery of end-to-end user journey experiences, across owned and operated channels on web and mobile - Strong communicator who brings clarity and storytelling to cross-functional forums - Experience working closely with Marketing, Product and Engineering leaders to define and deliver outcomes - Collaborative, constructive communication style that builds trust and elevates CRM capabilities - Expert in best practices in marketing UX, email, web and related creative across responsive Web, iOS & Android - Strong project planning, time management, and collaboration skills What You’ll Get In Return - A dynamic and engaging environment focused on fostering real growth and innovation - Opportunities to create amazing products that our customers truly love and value - Comprehensive health insurance packages with dependent coverage - Competitive salary with ample opportunities for career advancement and development - Enjoy the flexibility of a fully remote work environment - 401(k) plan with a 4% employer match to help you plan for the future - $100 monthly dogfooding stipend to support trying out our products firsthand - Access to employee wellness programs designed to support your overall well-being

Job Summary Courtyard is seeking a Live Operations Marketing Manager to own and scale our live services program. This role is responsible for planning, coordinating and executing Courtyard’s live on-platform events and thematic product launches, which serve as the primary engine for engagement, retention and revenue across the platform. Similar to Live Ops roles at leading mobile gaming companies, you will manage the operational cadence of in-platform events, ensuring launches are well-scoped, properly planned and executed seamlessly across teams. You will partner closely with Inventory & sourcing, Products, Engineering, Creative, Growth and Data to bring new product experiences to life, from weekly content drops and seasonal moments to major category launches. This role requires a combination of strategic thinking, operational rigor, and strong cross-functional leadership. The ideal candidate thrives in fast-paced environments and enjoys orchestrating complex launches that bring exciting new experiences to customers. What You’ll Do Own the Live Operations Program - Lead the planning and execution of Courtyard’s LiveOps calendar, including thematic packs, seasonal launches and weekly platform event quests. - Ensure a consistent cadence of engaging in-platform experiences that drive engagement, retention and GMV growth. - Manage the operating rhythm for LiveOps, including planning cycles, launch readiness reviews, risk assessments and post launch retrospectives. - Own the launch process, this includes setting up the events on platform, asset uploads and ensuring set up is bulletproof to go live. - Monitor competitor launches, events and industry trends. - Bring new ideas and inspiration for thematic pack releases, tooling improvements and promotional moments that keep the platform fresh. Drive In-Platform Event Planning & Execution - Translate LiveOps strategy into clear scope, timelines and dependencies so cross-functional teams can execute predictably. - Own launch readiness across teams by maintaining checklists, quality gates and execution timelines. - Coordinate closely with Engineering, Creatives, Product Marketing, Inventory, and Data teams to ensure new events and experiences launch smoothly across web and mobile. - Manage real-time operational issues and maintain calm execution during high-stake launches. Build Scalable Live Ops Systems - Work closely with the Inventory & Sourcing team to align on supply, pricing and product mix for upcoming launches. - Collaborate with Marketing teams to align UA, CRM, Social and Community activations around key live moments. - Partner with the Creative Services team to ensure all event visuals, assets are delivered on time. Measure Performance & Optimize - Work with the Data & Analytics team to evaluate event performance across GMV, revenue, engagement, retention and conversion metrics. - Identify insights from event performance and recommend improvements to future launches. - Run experiments and A/B tests to improve on-platform event performance and customer engagement. What You’ll Bring - 6+ years of experience in Live Operations / live services in gaming, consumer apps or marketplaces. - Strong understanding of live service mechanics and how in-platform events drive engagement and monetization. - Proven ability to plan and execute complex launches across multiple teams. - Highly organized with strong operational discipline and attention to detail. - Strong analytical mindset with experience using data to evaluate event performance. - Experience collaborating cross functionally with Product, Growth Marketing, CRM, Creatives, Engineering, Finance and Data teams. - Excellent communication and stakeholder management skills. - Strong proficiency in excel spreadsheets, dashboard toolings such as Looker / Tableau and operational planning tools. - Background in mobile gaming, live service products or marketplace platforms strongly preferred. What You’ll Get In Return - A dynamic and engaging environment focused on fostering real growth and innovation - Opportunities to create amazing products that our customers truly love and value - Comprehensive health insurance packages with dependent coverage - Competitive salary with ample opportunities for career advancement and development - Enjoy the flexibility of a fully remote work environment - 401(k) plan with a 4% employer match to help you plan for the future - $100 monthly dogfooding stipend to support trying out our products firsthand - Access to employee wellness programs designed to support your overall well-being

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your Impact - Own the Partner Portal content strategy to ensure it aligns with marketing and sales objectives while supporting the partner journey. - Regularly collaborate with the product marketing teams to ensure the content and resources within the Partner Portal are relevant and up-to-date, including oversight of the Digital Asset Management tool and content. - Lead the strategy, development, and execution of global partner awareness webinars designed to educate and engage our partner ecosystem on key product innovations and program offerings that accelerate partner success. - Collaborate with internal AV teams and external video production partners to deliver dynamic, partner-facing video updates, spotlighting critical news, program changes, and strategic initiatives. - Engage with Learning & Development teams for content used in promoting the partner program and enabling access for partners who need to enroll in courses to meet certification requirements. - Support and enhance the global partner social media strategy by curating timely updates and thought leadership content for use across executive social media channels while collaborating with the Corporate Social team to amplify partner news on the Palo Alto Networks platforms. - Contribute to executive communications initiatives by developing compelling content and messaging that amplifies the voice of global partner leaders. - Innovate virtual engagement tactics by identifying and implementing new digital methods to connect with and activate partners across diverse geographies. - Manage internal communication platforms, including ownership of the Channel Loop site and key Slack channels, to ensure timely and relevant distribution of partner-focused updates and resources. - Exhibit strong project management expertise, aligning cross-functional stakeholders across business units to deliver high-quality partner communications and assets that enhance brand perception. - Engage with key vendors and negotiate contract terms and costs for graphics, ghost writing, and newsletter development to provide consistent experiences for partners who receive news and updates. - Define and track KPIs for partner communications and programs, leveraging platform analytics and engagement metrics to continuously optimize strategy and demonstrate ROI to leadership. - Be instrumental in delivering a world-class partner experience as a key member of the Partner Experience team, ensuring consistent messaging and Palo Alto Networks’ brand voice across all communication platforms. Qualifications - Highly organized and self-motivated individual with a professional reputation for first-rate execution. - Ability to craft clear, compelling messaging for executive audiences and external stakeholders free of grammar and spelling mistakes. - Skilled in building and managing content ecosystems that support the partner experience across platforms (e.g., portal, webinars, social, video, collateral). - Adept at translating technical or programmatic content into engaging narratives (e.g., success stories, partner wins). - Deep understanding of partner go-to-market models, partner segmentation, and channel sales dynamics. - Experience aligning content and communication to different stages of the partner lifecycle (onboarding, enablement, growth). - Ability to ensure marketing communications are tied to sales enablement and partner success outcomes. - Experience managing end-to-end virtual event and video production, from ideation to distribution. - Ability to support executive visibility and partner awareness through curated and platform-specific content. - Comfort with experimenting and implementing new tools or methods for digital partner engagement. Experience with Adobe Experience Manager and News On Demand a plus. - Skilled in navigating complex matrixed environments and aligning cross-functional teams (product marketing, sales, legal, AV, external vendors). - Proven track record of managing multiple initiatives with precision, from planning to delivery. - Ability to unify efforts across global teams and time zones to drive consistent messaging and program execution. - Bachelor’s degree. - 10+ years of social media strategy experience. - 10+ years in partner marketing roles with a focus on enablement and communication. - 10+ years experience working with global teams and diverse cultural requirements. - Solid interpersonal and decision-making skills. - Ability to travel. Benefits - The compensation offered for this position will depend on qualifications, experience, and work location. - The starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. - The offered compensation may also include restricted stock units and a bonus. Company Description Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.