• Provide implementation services related to the installation, configuration, testing, training and support of our ERP software at client sites, in our office, and via remote conferencing. • Meet with new and existing clients to analyze their business processes and consult on optimization of our software and their business needs. • Become an expert of our ERP software and contribute to knowledge base updates and methodology improvements. • Perform other duties including developing training documentation and videos, creating user conference materials, creating and leading presentations, mentoring other implementation specialists, and other tasks and projects as needed. • Lead and deliver several project initiatives simultaneously as well as manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner

• Support merchants during onboarding and implementation of our APIs and checkout solutions • Troubleshoot integration issues related to APIs, webhooks, authentication, and payment flows • Review and validate API requests/responses using tools like Postman and logs • Assist merchants with setup across platforms (e.g., custom integrations, e-commerce platforms) • Debug issues related to subscriptions, payments, webhooks, and data mismatches • Partner closely with Support Engineering, Product, and Engineering to escalate bugs and unblock launches • Help document common implementation patterns, FAQs, and known issues • Occasionally assist with light data validation or configuration updates in internal tools

• Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations. • Run discovery workshops to gather and define customer requirements within the agreed scope. • Own end-to-end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget. • Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations. • Support data migration from legacy systems and ensure smooth integration. • Deliver client training and create clear user documentation for administrators and end users. • Test and validate configurations internally and with clients to meet quality and functional requirements. • Lead go-live activities and coordinate a seamless handover to Support. • Manage risks proactively, communicating and resolving issues early to keep projects on track. • Close projects confidently, finalising deliverables and supporting the transition to Customer Success. • Continuously improve by identifying opportunities to enhance implementation quality and customer experience. • Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2–5 hours per week flexibility).

• You'll be responsible for coaching sales teams, developing technical strategies, collaborating on product roadmap with PLM and engineering team , presenting solutions to decision-makers, and driving new market opportunities. • This role demands strong communication, presentation, and technical expertise, as well as the ability to influence pricing and incentive strategies. • You'll be a key player in developing and communicating the Optical Pluggable and Subsystem product capabilities and features both to help develop the product roadmap and influence hyperscale customers’ selection for Nokia products and future technology. If you're ready to take on a challenging and rewarding role with significant impact, apply now!