• Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations. • Run discovery workshops to gather and define customer requirements within the agreed scope. • Own end-to-end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget. • Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations. • Support data migration from legacy systems and ensure smooth integration. • Deliver client training and create clear user documentation for administrators and end users. • Test and validate configurations internally and with clients to meet quality and functional requirements. • Lead go-live activities and coordinate a seamless handover to Support. • Manage risks proactively, communicating and resolving issues early to keep projects on track. • Close projects confidently, finalising deliverables and supporting the transition to Customer Success. • Continuously improve by identifying opportunities to enhance implementation quality and customer experience. • Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2–5 hours per week flexibility).

• You'll be responsible for coaching sales teams, developing technical strategies, collaborating on product roadmap with PLM and engineering team , presenting solutions to decision-makers, and driving new market opportunities. • This role demands strong communication, presentation, and technical expertise, as well as the ability to influence pricing and incentive strategies. • You'll be a key player in developing and communicating the Optical Pluggable and Subsystem product capabilities and features both to help develop the product roadmap and influence hyperscale customers’ selection for Nokia products and future technology. If you're ready to take on a challenging and rewarding role with significant impact, apply now!

• Lead end-to-end project management for software implementation, working one-on-one with client companies. • Develop and execute comprehensive project plans, timelines, and deliverables to ensure on-time and successful software adoption. • Collaborate with internal teams (sales, product, customer success) to align implementation strategies with client needs and expectations. • Fulfill service tickets from existing customers, aiding in troubleshooting alongside the user and internal customer support team. • Work closely with clients during the implementation process to address queries, concerns, and provide assistance. • Gather and document intake requirements for implementation, specifically focused on equity compensation industry standards. • Ensure a thorough understanding of client needs to tailor the implementation process accordingly. • Develop and nurture relationships with internal and external technical stakeholders. • Collaborate with client companies to build strong working relationships, ensuring a smooth implementation process. • Create and maintain reports that provide transparency into each implementation, tracking progress and identifying potential roadblocks. • Communicate effectively with internal stakeholders to keep them informed about project status. • Conduct standard training sessions on the platform for administrators before account sign-off and "go live."

• Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations. • Independently diagnose and clearly articulate root causes and fixes for tracking and integration issues, involving Engineering only when necessary. • Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations. • Lead technical discovery during sales handoff and translate business needs into system configurations. • Project manage technical client requests and issues through resolution with speed and clarity. • Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools. • Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments. • Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows. • Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently. • Collaborate with engineering and product teams to scope and deliver client-specific needs. • Surface recurring technical issues and automation opportunities to improve the platform and client experience.