• Support merchants during onboarding and implementation of our APIs and checkout solutions • Troubleshoot integration issues related to APIs, webhooks, authentication, and payment flows • Review and validate API requests/responses using tools like Postman and logs • Assist merchants with setup across platforms (e.g., custom integrations, e-commerce platforms) • Debug issues related to subscriptions, payments, webhooks, and data mismatches • Partner closely with Support Engineering, Product, and Engineering to escalate bugs and unblock launches • Help document common implementation patterns, FAQs, and known issues • Occasionally assist with light data validation or configuration updates in internal tools

• Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations. • Run discovery workshops to gather and define customer requirements within the agreed scope. • Own end-to-end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget. • Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations. • Support data migration from legacy systems and ensure smooth integration. • Deliver client training and create clear user documentation for administrators and end users. • Test and validate configurations internally and with clients to meet quality and functional requirements. • Lead go-live activities and coordinate a seamless handover to Support. • Manage risks proactively, communicating and resolving issues early to keep projects on track. • Close projects confidently, finalising deliverables and supporting the transition to Customer Success. • Continuously improve by identifying opportunities to enhance implementation quality and customer experience. • Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2–5 hours per week flexibility).

• You'll be responsible for coaching sales teams, developing technical strategies, collaborating on product roadmap with PLM and engineering team , presenting solutions to decision-makers, and driving new market opportunities. • This role demands strong communication, presentation, and technical expertise, as well as the ability to influence pricing and incentive strategies. • You'll be a key player in developing and communicating the Optical Pluggable and Subsystem product capabilities and features both to help develop the product roadmap and influence hyperscale customers’ selection for Nokia products and future technology. If you're ready to take on a challenging and rewarding role with significant impact, apply now!

• Lead end-to-end project management for software implementation, working one-on-one with client companies. • Develop and execute comprehensive project plans, timelines, and deliverables to ensure on-time and successful software adoption. • Collaborate with internal teams (sales, product, customer success) to align implementation strategies with client needs and expectations. • Fulfill service tickets from existing customers, aiding in troubleshooting alongside the user and internal customer support team. • Work closely with clients during the implementation process to address queries, concerns, and provide assistance. • Gather and document intake requirements for implementation, specifically focused on equity compensation industry standards. • Ensure a thorough understanding of client needs to tailor the implementation process accordingly. • Develop and nurture relationships with internal and external technical stakeholders. • Collaborate with client companies to build strong working relationships, ensuring a smooth implementation process. • Create and maintain reports that provide transparency into each implementation, tracking progress and identifying potential roadblocks. • Communicate effectively with internal stakeholders to keep them informed about project status. • Conduct standard training sessions on the platform for administrators before account sign-off and "go live."