• Partner with district leaders to provide implementation support to mid-size districts • Collaborate with school and district partners to create and implement a professional development plan that supports a successful IXL implementation • Travel regionally to support assigned districts, including facilitating in-person professional development and conducting quarterly visits —up to 60% possible travel during back-to-school season and up to 40% the remainder of the year • Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL • Analyze and use data to drive decision-making and strategize next steps • Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities

• Provide implementation services related to the installation, configuration, testing, training and support of our ERP software at client sites, in our office, and via remote conferencing. • Meet with new and existing clients to analyze their business processes and consult on optimization of our software and their business needs. • Become an expert of our ERP software and contribute to knowledge base updates and methodology improvements. • Perform other duties including developing training documentation and videos, creating user conference materials, creating and leading presentations, mentoring other implementation specialists, and other tasks and projects as needed. • Lead and deliver several project initiatives simultaneously as well as manage administrative tasks including weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner

• Support merchants during onboarding and implementation of our APIs and checkout solutions • Troubleshoot integration issues related to APIs, webhooks, authentication, and payment flows • Review and validate API requests/responses using tools like Postman and logs • Assist merchants with setup across platforms (e.g., custom integrations, e-commerce platforms) • Debug issues related to subscriptions, payments, webhooks, and data mismatches • Partner closely with Support Engineering, Product, and Engineering to escalate bugs and unblock launches • Help document common implementation patterns, FAQs, and known issues • Occasionally assist with light data validation or configuration updates in internal tools

• Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations. • Run discovery workshops to gather and define customer requirements within the agreed scope. • Own end-to-end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget. • Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations. • Support data migration from legacy systems and ensure smooth integration. • Deliver client training and create clear user documentation for administrators and end users. • Test and validate configurations internally and with clients to meet quality and functional requirements. • Lead go-live activities and coordinate a seamless handover to Support. • Manage risks proactively, communicating and resolving issues early to keep projects on track. • Close projects confidently, finalising deliverables and supporting the transition to Customer Success. • Continuously improve by identifying opportunities to enhance implementation quality and customer experience. • Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2–5 hours per week flexibility).