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ITHAKA logo
ITHAKA

Expanding access to knowledge and education worldwide. JSTOR, Portico, and Ithaka S+R

Education Services Manager

ManagerManagerOtherRemoteSeniorTeam 201-500Since 1995H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

80 days ago

Salary

$68.5K - $85.6K / year

Seniority

Senior

English

Job Description

Education Services Manager

ITHAKA

• Lead the coordination of core practices, services, and analytics for the Education team • Apply evidence-based insights to improve impact • Create and deliver education content that leads to the successful use of ITHAKA products and services • Collaborate within and across teams to provide analytics/insights and recommend strategic improvements to team tools, processes, and content • Create and implement strategic plans for management and delivery of education programs • Coordinate standards and best practices for product education • Collaborate with Education team members and cross-team collaborators to identify and implement process improvements • Create and maintain core educational materials • Plan and deliver compelling educational webinars • Monitor and report on Education team metrics

Job Requirements

  • Demonstrated experience in customer education or training role for professional or adult learners
  • Strong interpersonal and communication skills, and ability to collaborate effectively across teams
  • Excellent organizational and project management skills
  • Proven track record of iterating on programs based on data and feedback
  • Strong analytical and strategic thinking skills
  • Commitment to continuous improvement
  • Able to manage multiple projects independently while keeping stakeholders informed
  • Commitment to our organizational values of belonging, evidence, speed, teamwork, and trust
  • Experience with instructional design models and adult learning strategies (preferred)
  • Prior use of Learning Management Systems (LMS) such as Workday Learning, Moodle, or similar (preferred)
  • Experience supporting global learners across time zones (preferred)

Benefits

  • medical, dental, and vision plans
  • an employer-paid 10% retirement contribution
  • paid parental and caregiver leave
  • 22 days of paid time off
  • 11 paid holidays
  • up to 12 sick days
  • wellness benefits

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