• Be dynamic and proactive; • Have strong communication skills to interact with internal teams for investigation and problem resolution, and with application users to understand requests; • Bring a repertoire of practical ideas to implement temporary fixes in production, restoring operations with the urgency required by the business; • Be motivated to find and resolve root causes to prevent recurrence of known issues, ensuring continuous operational improvement; • Seek opportunities for day-to-day improvements through small and large actions, ensuring the support team spends time on value-added work and less on repetitive tasks; • Provide N3 support (Level 3).

• Take ownership of issues reported by customers and see problems through to resolution. • Research, troubleshoot, and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will serve as a hands-on accessibility specialist responsible for conducting manual and automated accessibility assessments across a variety of cloud-based and web application environments. You will help strengthen the organization’s overall security, compliance, and accessibility posture by evaluating digital experiences, troubleshooting accessibility scan results, and guiding engineering teams toward effective remediation. This position requires strong technical expertise in accessibility standards, excellent communication skills, and the ability to work independently while collaborating across multiple organizations and tools. - Perform manual accessibility assessments on web properties and digital experiences based on WCAG 2.1/2.2 AA standards. - Conduct manual testing including keyboard navigation, screen reader evaluation, color contrast reviews, and ARIA validation. - Execute and troubleshoot automated accessibility scans using approved enterprise tools (e.g., Accessibility Insights). - Investigate and resolve scan configuration issues, false positives, and automated test failures. - Maintain and review the inventory of accessibility scanning tools, configurations, and assessment processes. - Ensure accessibility results are accurate, actionable, and aligned with compliance requirements. - Provide clear, technically grounded guidance to engineering teams to support remediation of accessibility findings. - Track assessment outcomes and assist with maintaining dashboards, reports, and documentation. - Contribute to division-level accessibility initiatives spanning multiple organizations, sites, and tools. Qualifications - Accessibility certification required (e.g., IAAP CPACC, WAS, or equivalent). - 6+ years of experience in accessibility assessment, accessibility engineering, or a related technical compliance role. - Strong understanding of WCAG 2.1/2.2 guidelines and accessibility testing methodologies. - Hands-on experience with both manual and automated accessibility testing. - Proficiency with accessibility testing tools (e.g., Accessibility Insights or equivalent). - Ability to troubleshoot accessibility scan results, identify false positives, and correlate issues across tools. - Excellent written and verbal communication skills with the ability to clearly articulate accessibility issues to technical and non-technical audiences. - Strong organizational skills and the ability to work independently, manage assessment workflows, and collaborate across teams. - Steady work history (no frequent short-term roles) and possession of all required certifications. Preferred Qualifications - Experience supporting accessibility efforts across large-scale, multi-team environments. - Familiarity with Azure, Power Platform, or similar cloud ecosystems (conceptual understanding is sufficient). - Ability to help unblock teams by providing deeper technical insights beyond basic accessibility testing. - Experience coordinating scan scheduling, reporting cycles, or compliance readiness initiatives. - Background in broader security or compliance assessment environments. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $45.67 to $48.08 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Benefits - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Location Remote

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide support of documentation development and qualification criteria during New Product Introduction