• Take ownership of issues reported by customers and see problems through to resolution. • Research, troubleshoot, and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will serve as a hands-on accessibility specialist responsible for conducting manual and automated accessibility assessments across a variety of cloud-based and web application environments. You will help strengthen the organization’s overall security, compliance, and accessibility posture by evaluating digital experiences, troubleshooting accessibility scan results, and guiding engineering teams toward effective remediation. This position requires strong technical expertise in accessibility standards, excellent communication skills, and the ability to work independently while collaborating across multiple organizations and tools. - Perform manual accessibility assessments on web properties and digital experiences based on WCAG 2.1/2.2 AA standards. - Conduct manual testing including keyboard navigation, screen reader evaluation, color contrast reviews, and ARIA validation. - Execute and troubleshoot automated accessibility scans using approved enterprise tools (e.g., Accessibility Insights). - Investigate and resolve scan configuration issues, false positives, and automated test failures. - Maintain and review the inventory of accessibility scanning tools, configurations, and assessment processes. - Ensure accessibility results are accurate, actionable, and aligned with compliance requirements. - Provide clear, technically grounded guidance to engineering teams to support remediation of accessibility findings. - Track assessment outcomes and assist with maintaining dashboards, reports, and documentation. - Contribute to division-level accessibility initiatives spanning multiple organizations, sites, and tools. Qualifications - Accessibility certification required (e.g., IAAP CPACC, WAS, or equivalent). - 6+ years of experience in accessibility assessment, accessibility engineering, or a related technical compliance role. - Strong understanding of WCAG 2.1/2.2 guidelines and accessibility testing methodologies. - Hands-on experience with both manual and automated accessibility testing. - Proficiency with accessibility testing tools (e.g., Accessibility Insights or equivalent). - Ability to troubleshoot accessibility scan results, identify false positives, and correlate issues across tools. - Excellent written and verbal communication skills with the ability to clearly articulate accessibility issues to technical and non-technical audiences. - Strong organizational skills and the ability to work independently, manage assessment workflows, and collaborate across teams. - Steady work history (no frequent short-term roles) and possession of all required certifications. Preferred Qualifications - Experience supporting accessibility efforts across large-scale, multi-team environments. - Familiarity with Azure, Power Platform, or similar cloud ecosystems (conceptual understanding is sufficient). - Ability to help unblock teams by providing deeper technical insights beyond basic accessibility testing. - Experience coordinating scan scheduling, reporting cycles, or compliance readiness initiatives. - Background in broader security or compliance assessment environments. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $45.67 to $48.08 per hr. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com Benefits - Medical, dental, and vision coverage - Flexible Spending Account - 401k program - Competitive PTO offerings - Parental Leave - Opportunities for professional growth and development Location Remote

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide support of documentation development and qualification criteria during New Product Introduction

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Summary The Garnishment Support Advisor is the expert-level support role within the Garnishment Center of Excellence (COE). This position provides advanced technical, regulatory, and operational guidance to both internal teams and external customers. The Advisor owns complex escalations, agency coordination, onboarding audits, regulatory reporting, and specialized billable services that fall outside the standard production workflow. Responsibilities - Manage high-priority and sensitive escalations (judgments, show cause notices, hearing demands, court-ordered corrections), coordinating across agencies, courts, Legal, Accounting, Customer Support, and Garnishment Specialists to drive resolution. - Serve as the escalation SME for complex or ambiguous garnishment scenarios, providing technical and regulatory guidance to Specialists and Processors. - Act as the dedicated operational liaison during customer onboarding, offboarding, acquisitions, and business changes, including entering or uploading garnishment orders and correcting customer-created orders within the appropriate billing structure. - Conduct onboarding audits for accuracy, completeness, and proper configuration; provide early-cycle guidance to new Workday customers to prevent downstream errors. - Own EIWO enrollment and unenrollment throughout the customer lifecycle and manage lump sum reporting for support orders. - Own the end-to-end lifecycle of Deduct and Hold (D&H) audits and stale-dated check audits, including agency validation and initiating reissue or refund workflows. - Ensure compliance with state and federal regulations across all reporting activities, including weekly Minnesota Levy reporting (data validation and agency submission). - Track audit findings to identify systemic issues and drive process improvements across Garnishment Operations. - Maintain detailed records and deliver clear customer-facing audit summaries. - Support root-cause analysis efforts and contribute to internal documentation, playbooks, SOPs, and Knowledge Library content. - Provide troubleshooting support for advanced Workday configuration issues and participate in continuous improvement initiatives. Competencies - Customer Communication: Communicates clearly, confidently, and professionally with customers, agencies, and internal teams - Technical Expertise: Deep understanding of garnishment regulations, Workday order configuration, and payment flows - Problem-Solving: Strong analytical skills with the ability to untangle complex issues and deliver practical solutions - Organization and Accuracy: Excellent attention to detail with the ability to manage multiple escalations and audits simultaneously - Cross-Functional Collaboration: Effectively partners with Accounting, Legal, Implementation, R&D, and Customer Support - Professional Judgment: Uses sound decision-making in sensitive regulatory and customer-facing scenarios - Process Orientation: Identifies gaps, documents repeatable workflows, and champions continuous improvement Qualifications Education/Certification Requirement High School diploma or equivalent; Associate's or Bachelor's degree preferred Required - Minimum of 3 years of experience in garnishment operations, payroll services, or agency coordination - Strong knowledge of garnishment regulations and order lifecycles - Experience with Workday or similar HCM/payroll systems - Proficient use of Microsoft Office including Excel, Outlook, and Word Preferred - 5+ years of experience in garnishment operations for Level 2 and Level 3 consideration - Experience with Workday configuration and testing - Prior experience in compliance, agency relations, or audit management - Familiarity with Salesforce, EIWO portals, and state agency reporting systems - Experience supporting complex customers, escalations, or regulatory workflows #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.