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Premium App, Database, & Managed WordPress Hosting. Seamless setup, world-class tech stack, and 24/7/3 expert support
Support Engineer
Location
Portugal
Posted
117 days ago
Salary
0
Seniority
Senior
Job Description
Support Engineer
Kinsta
• Take ownership of issues reported by customers and see problems through to resolution. • Research, troubleshoot, and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Provide prompt and accurate feedback to customers. • Crave knowledge and continue to hone and improve your own technical and non-technical skills.
Job Requirements
- You are completely fluent in English with excellent written communication skills.
- Great customer service skills with online customer service experience.
- Have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
- Have an understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI is preferable.
- Are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax.
- Have familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.
Benefits
- Annual remote expense budget.**
- Flexible PTO.**
- Paid parental leave.**
- Annual professional development budget:** available after one year with Kinsta.
- Sabbatical:** available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits** (includes vision and dental) for employees hired in the USA, UK, Canada, and Hungary.
- Pension plan** for employees hired in the UK, and 401k contributions for employees hired in the USA
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