Role Description
Brinqa has an immediate need for a Technical Support Engineer who will be responsible for investigating and resolving complex technical issues for our enterprise customers. You will use your technical expertise to troubleshoot issues across applications, configuration, and infrastructure.
Brinqa is a data processing and analytics platform that ingests, consolidates, enriches, processes, and persists hundreds of millions of vulnerabilities daily. The ideal candidate will have a background supporting and implementing large-scale SaaS applications, with the ability to read and navigate complex codebases, analyze application behavior, and work independently through ambiguous production issues. Brinqa is seeking an engineer who is passionate about delivering high-quality technical solutions, communicating clearly with customers, and supporting some of the world’s largest enterprises. The position reports to a Manager of Customer Support.
If you are looking to build your career with an exceptional team, deepen your technical expertise, and make a direct impact on both our customers and our product, you may have found it here at Brinqa!
What You Will Do
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Own resolution of technical issues for a portfolio of enterprise customers, from first response through final resolution.
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Serve as the primary point of accountability for your accounts, communicating clearly and proactively with customers and internal stakeholders.
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Investigate and resolve complex, ambiguous production issues independently, partnering with Engineering and other teams when necessary.
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Take ownership of minor-to-moderate configuration changes within customer environments.
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Write clear, professional incident summaries and root-cause explanations.
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Act as an initiator and advocate for AI-assisted ways of working.
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Contribute to a culture of continuous improvement, sharing knowledge.
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Represent the voice of the customer internally, helping the business prioritize important issues.
Qualifications
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At least 3+ years in a technical, customer-facing support or implementation role supporting enterprise B2B SaaS customers.
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Strong problem-solving instincts and the ability to work through ambiguous, high-stakes issues independently.
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Excellent written and verbal communication skills.
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Experience with graph databases (e.g., Neo4j), NoSQL data stores, or distributed SQL systems (e.g., Yugabyte).
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Working knowledge of Groovy or another object-oriented programming language.
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Experience partnering with Operations/infrastructure functions to resolve issues.
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Experience working with REST APIs and API-testing tools such as Postman.
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Experience reproducing reported issues and documenting clear reproduction steps.
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Experience testing and validating code changes, bug fixes, and product features.
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A genuine interest in AI and automation.
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A strong sense of ownership and reliability.
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Comfortable operating in a fast-paced, high-accountability environment.
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BS in Computer Science, Computer Engineering, Information Technology, or a related discipline is preferred.
Requirements
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Background in cybersecurity, GRC, or vulnerability management.
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Experience mentoring or upskilling teammates on new tools or ways of working.
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Prior experience in a hybrid support/technical-implementation capacity.
Location & Level
This role primarily supports customers in Central and Pacific US time zones.
Company Description
Brinqa was founded in 2008 by cybersecurity and technology veterans that witnessed the significant amount of time and people it took to manage various tools and resources to protect businesses from the evolving world of cybersecurity.
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Building a cybersecurity platform that connects all relevant IT, security, and business data resources.
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In June 2021, Brinqa received its first and only institutionalized funding with Insight Partners, investing $110M.
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It is an exciting time of growth for individuals to make an immediate and lasting impact on the company and its market.
We’re committed to promoting Equal Employment Opportunity (EEO) at Brinqa through all equal employment opportunity laws and regulations.
