OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Summary The Garnishment Support Advisor is the expert-level support role within the Garnishment Center of Excellence (COE). This position provides advanced technical, regulatory, and operational guidance to both internal teams and external customers. The Advisor owns complex escalations, agency coordination, onboarding audits, regulatory reporting, and specialized billable services that fall outside the standard production workflow. Responsibilities - Manage high-priority and sensitive escalations (judgments, show cause notices, hearing demands, court-ordered corrections), coordinating across agencies, courts, Legal, Accounting, Customer Support, and Garnishment Specialists to drive resolution. - Serve as the escalation SME for complex or ambiguous garnishment scenarios, providing technical and regulatory guidance to Specialists and Processors. - Act as the dedicated operational liaison during customer onboarding, offboarding, acquisitions, and business changes, including entering or uploading garnishment orders and correcting customer-created orders within the appropriate billing structure. - Conduct onboarding audits for accuracy, completeness, and proper configuration; provide early-cycle guidance to new Workday customers to prevent downstream errors. - Own EIWO enrollment and unenrollment throughout the customer lifecycle and manage lump sum reporting for support orders. - Own the end-to-end lifecycle of Deduct and Hold (D&H) audits and stale-dated check audits, including agency validation and initiating reissue or refund workflows. - Ensure compliance with state and federal regulations across all reporting activities, including weekly Minnesota Levy reporting (data validation and agency submission). - Track audit findings to identify systemic issues and drive process improvements across Garnishment Operations. - Maintain detailed records and deliver clear customer-facing audit summaries. - Support root-cause analysis efforts and contribute to internal documentation, playbooks, SOPs, and Knowledge Library content. - Provide troubleshooting support for advanced Workday configuration issues and participate in continuous improvement initiatives. Competencies - Customer Communication: Communicates clearly, confidently, and professionally with customers, agencies, and internal teams - Technical Expertise: Deep understanding of garnishment regulations, Workday order configuration, and payment flows - Problem-Solving: Strong analytical skills with the ability to untangle complex issues and deliver practical solutions - Organization and Accuracy: Excellent attention to detail with the ability to manage multiple escalations and audits simultaneously - Cross-Functional Collaboration: Effectively partners with Accounting, Legal, Implementation, R&D, and Customer Support - Professional Judgment: Uses sound decision-making in sensitive regulatory and customer-facing scenarios - Process Orientation: Identifies gaps, documents repeatable workflows, and champions continuous improvement Qualifications Education/Certification Requirement High School diploma or equivalent; Associate's or Bachelor's degree preferred Required - Minimum of 3 years of experience in garnishment operations, payroll services, or agency coordination - Strong knowledge of garnishment regulations and order lifecycles - Experience with Workday or similar HCM/payroll systems - Proficient use of Microsoft Office including Excel, Outlook, and Word Preferred - 5+ years of experience in garnishment operations for Level 2 and Level 3 consideration - Experience with Workday configuration and testing - Prior experience in compliance, agency relations, or audit management - Familiarity with Salesforce, EIWO portals, and state agency reporting systems - Experience supporting complex customers, escalations, or regulatory workflows #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Minimum Qualifications: Bachelor’s degree in a related field and three years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of intermediate to complex systems, analysis of clinical workflows, and system adoption strategies. Preferred Qualifications: - Possession of a valid Epic Radiant certification is highly preferred. Additionally, holding Epic Cupid certification would be considered advantageous. - Substantial experience working with Epic Radiant, with Epic Cupid experience considered. - Experience leading projects in a clinical IT environment. - Proven ability to analyze complex issues and implement effective solutions, with strong verbal and written communication skills for conveying technical information and collaborating with diverse teams. Job Summary: This position is responsible for the design, configuration, implementation, optimization, maintenance, and support of intermediate to highly complex clinical systems in compliance with all applicable regulations and organizational policies. Clinical applications include any software application used in support of the clinical enterprise, including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing intermediate analysis and documentation, formulating logical statements of business and management problems to develop requirements for configuration of clinical applications, and providing solutions to intermediate to complex problems utilizing more efficient operational procedures, workflows, and information technology solutions. This role also requires an understanding of the assigned system applications, functions, and features that end-users would experience. Job Duties: In the role of an EHR Clinical Applications Analyst, Senior, specializing in Epic Radiant, your leadership responsibilities extend to ensuring the advanced functionality and continual enhancement of our Electronic Health Record system. As a seasoned Epic analyst, you are the go-to person for support, diagnosing and resolving complex issues, and executing strategic maintenance initiatives within the Epic environment. Leveraging your experience, collaboration with clinical stakeholders is pivotal to identifying intricate opportunities for system optimization, devising and implementing advanced solutions to streamline workflows, and aligning the Epic system with progressive healthcare practices. Your role encompasses the seamless implementation of cutting-edge Epic features, modules, and updates, with a focus on delivering in-depth training programs to end-users. At this senior level, your involvement in Epic-related projects is both hands-on and strategic, managing them to ensure successful delivery within specified timelines. Facilitating collaboration between clinical and technical teams within the Epic framework is a key aspect of your leadership, fostering an environment of effective communication and knowledge exchange. Additionally, you play a crucial role in meeting with and training junior members of the team, contributing to their professional development. - Provide expert support for Epic applications (Radiant), resolving complex issues with minimal disruption to workflows. - Execute strategic maintenance for Epic, overseeing updates and collaborating to identify optimization opportunities. - Devise and implement advanced solutions to align Epic EHR with progressive healthcare practices. Lead seamless implementation of cutting-edge Epic features, modules, and updates. - Manage or co-manage Radiant and Cupid projects, ensuring successful delivery within specified timelines. - Facilitate collaboration between clinical and technical teams within the Epic framework. Foster effective communication and knowledge exchange to enhance team synergy. - Maintain meticulous documentation of Epic configurations, workflows, and user manuals. Contribute to comprehensive knowledge management for institutional memory and continuous improvement. - Contribute to strategic planning for Epic applications, aligning with organizational goals and growth. - Ensure responsibilities align with the expectations of an EHR Clinical Solutions Analyst. - Must be able to work within both a team-oriented environment and independently. - Ability to comprehend complex technical and logical flows and project management skills is required. - Ability to communicate clearly and concisely through written and verbal communication is required. - Strong interpersonal skills are required. Knowledge/Skills/Abilities: - Must possess strong technical, analytical, and problem-solving skills. - Excellent written and verbal communication skills and interpersonal skills. - Ability to cultivate positive working relationships with customers and coworkers. - Ability to manage multiple projects and to work individually or as a member of a team. - Ability to multitask and work on high-priority and highly visible tasks. ***It’s important to understand the job titles in this career family. They are listed in order from least experienced to most experienced: 1. EHR Clinical Application Analyst 2. EHR Clinical Application Analyst, Senior ß This position 3. EHR Clinical Application Analyst, Lead 4. EHR Solution Analyst 5. EHR Solution Specialist Salary Range: $77,615.00 to $100,900.00 actual salary commensurate with experience. Work Schedule: Remote position. 8 am to 5 pm, and on call as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Minimum Qualifications: Bachelor’s degree in a related field and three years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Must possess sufficient educational background and/or experience to conduct clinical applications analysis and/or programming of intermediate to complex systems, analysis of clinical workflows, and system adoption strategies. Preferred Qualifications: - Possession of a valid Epic Radiant certification is highly preferred. Additionally, holding Epic Cupid certification would be considered advantageous. - Substantial experience working with Epic Radiant, with Epic Cupid experience considered. - Experience leading projects in a clinical IT environment. - Proven ability to analyze complex issues and implement effective solutions, with strong verbal and written communication skills for conveying technical information and collaborating with diverse teams. Job Summary: This position is responsible for the design, configuration, implementation, optimization, maintenance, and support of intermediate to highly complex clinical systems in compliance with all applicable regulations and organizational policies. Clinical applications include any software application used in support of the clinical enterprise, including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. Other responsibilities include providing intermediate analysis and documentation, formulating logical statements of business and management problems to develop requirements for configuration of clinical applications, and providing solutions to intermediate to complex problems utilizing more efficient operational procedures, workflows, and information technology solutions. This role also requires an understanding of the assigned system applications, functions, and features that end-users would experience. Job Duties: In the role of an EHR Clinical Applications Analyst, Senior, specializing in Epic Radiant, your leadership responsibilities extend to ensuring the advanced functionality and continual enhancement of our Electronic Health Record system. As a seasoned Epic analyst, you are the go-to person for support, diagnosing and resolving complex issues, and executing strategic maintenance initiatives within the Epic environment. Leveraging your experience, collaboration with clinical stakeholders is pivotal to identifying intricate opportunities for system optimization, devising and implementing advanced solutions to streamline workflows, and aligning the Epic system with progressive healthcare practices. Your role encompasses the seamless implementation of cutting-edge Epic features, modules, and updates, with a focus on delivering in-depth training programs to end-users. At this senior level, your involvement in Epic-related projects is both hands-on and strategic, managing them to ensure successful delivery within specified timelines. Facilitating collaboration between clinical and technical teams within the Epic framework is a key aspect of your leadership, fostering an environment of effective communication and knowledge exchange. Additionally, you play a crucial role in meeting with and training junior members of the team, contributing to their professional development. - Provide expert support for Epic applications (Radiant), resolving complex issues with minimal disruption to workflows. - Execute strategic maintenance for Epic, overseeing updates and collaborating to identify optimization opportunities. - Devise and implement advanced solutions to align Epic EHR with progressive healthcare practices. Lead seamless implementation of cutting-edge Epic features, modules, and updates. - Manage or co-manage Radiant and Cupid projects, ensuring successful delivery within specified timelines. - Facilitate collaboration between clinical and technical teams within the Epic framework. Foster effective communication and knowledge exchange to enhance team synergy. - Maintain meticulous documentation of Epic configurations, workflows, and user manuals. Contribute to comprehensive knowledge management for institutional memory and continuous improvement. - Contribute to strategic planning for Epic applications, aligning with organizational goals and growth. - Ensure responsibilities align with the expectations of an EHR Clinical Solutions Analyst. - Must be able to work within both a team-oriented environment and independently. - Ability to comprehend complex technical and logical flows and project management skills is required. - Ability to communicate clearly and concisely through written and verbal communication is required. - Strong interpersonal skills are required. Knowledge/Skills/Abilities: - Must possess strong technical, analytical, and problem-solving skills. - Excellent written and verbal communication skills and interpersonal skills. - Ability to cultivate positive working relationships with customers and coworkers. - Ability to manage multiple projects and to work individually or as a member of a team. - Ability to multitask and work on high-priority and highly visible tasks. ***It’s important to understand the job titles in this career family. They are listed in order from least experienced to most experienced: 1. EHR Clinical Application Analyst 2. EHR Clinical Application Analyst, Senior ß This position 3. EHR Clinical Application Analyst, Lead 4. EHR Solution Analyst 5. EHR Solution Specialist Salary Range: $77,615.00 to $100,900.00 actual salary commensurate with experience. Work Schedule: Remote position. 8 am to 5 pm, and on call as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

• Entregar um atendimento de excelência como primeiro ponto de contato no suporte Themis, solucionando demandas de baixa e média complexidade com autonomia e agilidade. • Contribuir ativamente para a qualidade do serviço, documentando soluções e escalando incidentes de alta complexidade para (N2) com clareza. • Colaborar com a equipe e absorver conhecimento para desenvolver-se tecnicamente no ambiente de suporte. • Atender tickets de baixa/média criticidade e efetuar triagem de tickets. • Realizar análise de causa raiz das demandas, saber definir soluções alternativas e abrir issues com Produto/Soluções. • Comunicação com clientes via telefone/vídeo (pré-requisito do papel). • Manter documentação (Notion, macros/tags no Intercom) e manter nossas métricas (SLA, TMA, CSAT).