• Design, develop, and implement scalable Salesforce solutions using Lightning Web Components (LWC), Apex, Visualforce, and declarative tools • Leverage Salesforce Flow, OmniStudio (FlexCards, OmniScripts, Data Mappers), and other declarative tools to build complex business processes without code when appropriate • Translate functional requirements into high-quality technical solutions that align with platform best practices • Collaborate with stakeholders, administrators, and other developers to deliver user-centric solutions • Lead technical design sessions and provide architectural input for Salesforce implementations • Integrate Salesforce with external systems using REST/SOAP APIs, and optionally MuleSoft or AWS services • Ensure code quality, security, and maintainability through code reviews and best practices • Provide mentorship to junior team members and actively contribute to technical knowledge sharing

Are you a strategic operator with deep Salesforce expertise and a passion for building scalable, efficient systems? Do you thrive at the intersection of process, technology, and business impact? Zenkraft is looking for a Salesforce Trailblazer and Customer Community Manager to help drive operational excellence across the organization while leveraging Salesforce as a core platform for scale, particularly with our 700+ customers. In this role, you’ll partner closely with Sales, Customer Success, Marketing, and Finance to optimize processes, improve visibility, and ensure the business is operating smoothly and efficiently. You’ll be a trusted advisor, systems thinker, and hands-on problem solver—someone who loves turning complexity into clarity and action. What you’ll do *Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance. *Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy. *Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency. *Lead a large-scale customer community, act as the in-house Salesforce Experience Cloud authority, and partner with all teams to deliver reporting and customer understanding that drive better decision-making. *Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform *Help streamline business processes surrounding case management, documentation updates, and customer discussion forums *Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making. *Translate business requirements into scalable Salesforce and operational solutions. *Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution. *Support revenue operations, including pipeline management, renewals, forecasting, and reporting. *Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions. *Stay current on Salesforce platform enhancements and recommend improvements that unlock business value. What we are looking for *2+ years of experience as a Salesforce Trailblazer. *Strong hands-on experience with Salesforce administration, including reporting, automation (Flows, Flows, Flows), data models, permissions, and overall org maintenance. *Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base is preferred. *Salesforce certifications are a plus *Proven ability to design and scale operational processes that support growth. *Exceptional analytical and problem-solving skills with strong attention to detail. *Excellent communication skills, with the ability to work effectively with executives and cross-functional teams. *Comfortable owning initiatives end-to-end and operating with a high degree of autonomy. *Experience supporting teams. **This role is currently open to candidates who are legally authorized to work and reside in the US, the UK, or Eastern Europe** About Zenkraft Zenkraft builds native Salesforce solutions that connect Salesforce solutions with global shipping and logistics providers. Our products help businesses automate shipping, tracking, billing, and logistics workflows directly within Salesforce. Our customers range from fast-growing startups to large global enterprises. We are a distributed, product-led company that values ownership, clarity, and execution. Every team member brings deep expertise and plays a meaningful role in shaping how we grow and scale. Why our work matters Logistics is complex, and operational inefficiency slows companies down. Zenkraft enables businesses to run smarter, faster, and more accurately by embedding logistics workflows directly into Salesforce—reducing friction, increasing visibility, and improving outcomes. What the job will bring you Ownership: Significant autonomy and responsibility over how the business operates and scales. Impact: Direct influence on revenue, efficiency, and customer experience. Connection: A close-knit remote team that invests in strong relationships and meets annually in person. Challenge: A fast-paced environment solving meaningful, complex problems. The salary range for this position is expected to be between $80,800-$105,000 OTE annually. The salary range is determined by experience, seniority, and additional factors.

• Utilize Salesforce Sales Cloud and/or Service Cloud to develop, customize, and enhance functionality. • Identify, troubleshoot, and resolve bugs within Salesforce applications and integrations. • Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs. • Provide production support and troubleshoot Salesforce issues in a timely manner. • Document processes, configurations, and best practices for future reference. • Stay current with Salesforce releases and new features, recommending improvements as appropriate.

• Design, develop, and deploy end-to-end solutions using Apex, LWC, and Visualforce, demonstrating a deep understanding of governor limits • Implement and maintain solutions using the Salesforce developer toolkit, including Apex classes, web services, controllers, triggers, and batch, queueable, or scheduled jobs • Build and manage integrations and automations using REST APIs, JavaScript, DataWeave, and Python • Utilize declarative tools, including Flows, Approval Processes, Validation Rules, and Page Layouts, to configure and enhance platform functionality • Collaborate with stakeholders to translate business requirements into scalable technical solutions • Serve as the primary technical escalation point for Salesforce Administrators and mentor junior team members • Researching, designing, and building the CI/CD pipeline from scratch • Enforce coding standards through code reviews and manage CI/CD deployment processes • Troubleshoot, debug, and resolve complex technical issues and performance flaws to ensure high availability and efficiency • Implement and manage platform monitoring solutions using Salesforce Event Monitoring to identify security threats, analyze performance, and ensure compliance